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HP Pavilion 2159m, Maintenance And Service Manual

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6

Removal and replacement procedures for
Authorized Service Provider parts

CAUTION:

Components described in this chapter should only be accessed by an authorized service provider.

Accessing these parts can damage the computer or void the warranty.

NOTE:

HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to 

http://partsurfer.hp.com

, select your country or region, and then

follow the on-screen instructions.

Component replacement procedures

NOTE:

Details about your computer, including model, serial number, product key, and length of warranty,

are on the service tag at the bottom of your computer.

This chapter provides removal and replacement procedures for Authorized Service Provider only parts.

There are as many as 58 screws that must be removed, replaced, or loosened when servicing Authorized
Service Provider only parts. Make special note of each screw size and location during removal and
replacement.

Component replacement procedures

33

Summary of Contents for Pavilion 2159m

Page 1: ...HP Pavilion Notebook AMD Maintenance and Service Guide ...

Page 2: ...rth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition April 2015 Document Part Number 807552 001 Product notice This guide describes features that are common to most models Some features may not be av...

Page 3: ... another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Info...

Page 4: ...iv Safety warning notice ...

Page 5: ...mbly subcomponents touch models 21 Miscellaneous parts 22 Mass storage devices 23 4 Removal and replacement procedures preliminary requirements 25 Tools required 25 Service considerations 25 Plastic parts 25 Cables and connectors 25 Drive handling 26 Grounding guidelines 26 Electrostatic discharge damage 26 Packaging and transporting guidelines 27 Workstation guidelines 27 5 Removal and replacemen...

Page 6: ... UEFI 67 Downloading HP PC Hardware Diagnostics UEFI to a USB device 67 8 Using Setup Utility BIOS in Windows 8 1 69 Starting Setup Utility BIOS 69 Updating the BIOS 69 Determining the BIOS version 69 Downloading a BIOS update 70 Synchronizing a tablet and keyboard select models only 71 9 Using Setup Utility BIOS in Windows 7 73 Starting Setup Utility BIOS 73 Updating the BIOS 73 Determining the B...

Page 7: ...a successful backup 83 What you need to know 83 Creating a backup using Windows Backup and Restore 83 Restore and recovery 84 Restoring to a previous system restore point 84 Restoring specific files 84 Restoring specific files using Windows Backup and Restore 84 Recovering the original system using HP Recovery Manager 84 What you need to know 84 Recovering using HP Recovery partition select models...

Page 8: ...14 Recycling 97 Index 99 viii ...

Page 9: ...e graphics AMD Radeon R7 M360 Meso XT with up to 2048MB of dedicated video memory Support HD Decode DX11 and HDMI Support Dual Graphics AMD Radeon R8 M365DX Dual Graphics for A10 R7 M360 Panel 39 6 cm 15 6 in high definition HD white light emitting diode WLED SVA BrightView 1366 768 display flat 3 8 mm eDP typical brightness 220 nits non touch only 39 6 cm 15 6 in HD WLED SVA BrightView 1366 768 d...

Page 10: ...power optical drive Supports M disc Audio video HP TrueVision HD HD camera fixed no tilt with activity LED 1280 720 by 30 frames per second Dual array digital microphone with appropriate software beam forming echo cancellation noise suppression Dual speakers Enable HP Noise Cancellation Realtek ALC3227 CG Sensors Accelerometer Ethernet Integrated 10 100 network interface card NIC Wireless Compatib...

Page 11: ...land style backlit keyboard with numeric keypad ClickPad with multi touch gestures 2 finger scrolling and pinch zoom enabled Taps enabled by default Support Win8 Modern Trackpad Gestures Power requirements Battery 4 cell 41 Whr 2 8Ah li ion battery AC adapters AC Adapter 65 W Smart nPFC 3 pin RC 4 5mm connector models with discrete graphics only AC Adapter 65 W EM Smart nPFC 3 pin RC 4 5mm connect...

Page 12: ...4 Chapter 1 Product description ...

Page 13: ...d receive wireless signals to communicate with wireless local area networks WLANs 3 Internal microphones 2 Record sound 4 Webcam light On The webcam is in use 5 Webcam or 3D camera select models only Records video and captures photographs Some models allow you to video conference and chat online using streaming video To use the webcam or 3D camera in Windows 8 1 From the Start screen type camera a...

Page 14: ...r region To access this document from Windows 8 1 From the Start screen type support and then select the HP Support Assistant app or From the Windows desktop click the question mark icon in the notification area at the far right of the taskbar To access this document from Windows 7 select Start HP Support Assistant Next My computer User Guides Component Description 1 Internal display switch Turns ...

Page 15: ...lSense Technology app 5 WLAN antennas Send and receive wireless signals to communicate with wireless local area networks WLANs The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to y...

Page 16: ...onal safety information refer to the Regulatory Safety and Environmental Notices To access this document in Windows 8 1 From the Start screen type support and then select the HP Support Assistant app or From the Windows desktop click the question mark icon in the notification area at the far right of the taskbar To access this document from Windows 7 select Start HP Support Assistant Next My compu...

Page 17: ... a low battery level Amber The AC adapter is connected and the battery is charging Off The battery is not charging 3 RJ 45 network jack status lights Connects a network cable White The network is connected Amber Activity is occurring on the network 4 USB 2 0 port Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub 5 Memory card reader Reads optional m...

Page 18: ... Follow the web page instructions to select your computer model Select Drivers Downloads and then follow the on screen instructions Top TouchPad Component Description 1 TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an e...

Page 19: ...uter shuts off power to the display and other unneeded components Off The computer is off or in Hibernation Hibernation is a power saving state that uses the least amount of power 2 Caps lock light White Caps lock is on which switches the keys to all capital letters 3 Mute light Amber Computer sound is off Off Computer sound is on Top 11 ...

Page 20: ...ation If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings in Windows 8 1 see your power options From the Start screen type power select Power and sleep settings and then select Power and sleep from the list of applications or From the Windo...

Page 21: ...r fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 2 Battery lock Locks the battery in the battery bay 3 Battery bay Holds the battery 4 Battery release latch Releases the battery Bottom 13 ...

Page 22: ... 1 Serial number 2 Product number 3 Warranty period 4 Model number select models only Microsoft Certificate of Authenticity label select models only prior to Windows 8 Contains the Windows Product Key You may need the Product Key to update or troubleshoot the operating system HP platforms with Windows 8 or Windows 8 x preinstalled do not have the physical label Instead a Digital Product Key is ele...

Page 23: ...TE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Computer major components 15 ...

Page 24: ...use in Denmark Finland and Norway 809031 DH1 For use in French Canada 809031 DB1 For use in France 809031 051 For use in Germany 809031 041 For use in Greece 809031 151 For use in Hungary 809031 211 For use in Israel 809031 BB1 For use in Italy 809031 061 For use in Japan 809031 291 For use in Latin America 809031 161 For use in the Netherlands 809031 B31 For use in Portugal 809031 131 For use in ...

Page 25: ...pm 7 mm 778186 005 7 USB board includes cable 809409 001 8 System board includes replacement thermal materials All system boards use the following part numbers xxxxxx 001 Without the Windows operating system xxxxxx 501 Windows 8 1 Standard xxxxxx 601 Windows 8 1 Professional For use in models with 2 GB of discrete graphics memory AMD A10 8700P processor 809408 xxx AMD A8 7410 processor 809407 xxx ...

Page 26: ...in the Carrizo L and Beema chipsets 806759 001 19 DVD RW Double Layer SuperMulti Drive For use in silver models 809328 001 For use in white models 809329 001 For use in red models 809330 001 For use in blue models 809331 001 For use in pink models 809332 001 For use in purple models 809333 001 For use in black models 812889 001 Blu ray Disc R RW with SuperMulti Drive For use in silver models 80933...

Page 27: ... cm 15 6 in includes Mylar screw covers BrightView HD flat 809371 001 AntiGlare FHD slim 809372 001 TOP Touch On Panel 813109 001 5 Display cable includes Mylar screw covers For use in non touch displays 809028 001 For use in TOP Touch On Panel displays 809342 001 6 Antennas includes wireless antenna cables and transceivers includes Mylar screw covers 809008 001 7 Display enclosure includes Mylar ...

Page 28: ...9 001 Blue models 809012 001 Purple models 809014 001 Pink models 809013 001 Black models 809343 001 For use in TOP touch on panel models Black models 818657 001 Red models 818653 001 White models 817836 001 Silver models 817835 001 Blue models 818654 001 Purple models 818656 001 Pink models 818655 001 20 Chapter 3 Illustrated parts catalog ...

Page 29: ...0961 001 4 Antennas includes wireless antenna cables and transceivers 811201 001 5 Hinges left and right 813345 001 6 Display enclosure For use in silver models 809015 001 For use in white models 809016 001 For use in red models 809017 001 For use in blue models 809018 001 For use in pink models 809019 001 For use in purple models 809020 001 For use in black models 809344 001 Display assembly subc...

Page 30: ...11 For use in Denmark 755530 081 For use in Europe the Middle East and Africa 755530 021 For use in India 755530 D61 For use in Israel 755530 BB1 For use in Italy 755530 061 For use in Japan 755530 291 For use in North America 755530 001 For use in the People s Republic of China 755530 AA1 For use in South Korea 755530 AD1 For use in Switzerland 755530 111 For use in Taiwan 755530 AB1 For use in T...

Page 31: ...86 005 Hard drive hardware kit 809296 001 2a Side brackets left and right 2b Connector 3 DVD RW Double Layer SuperMulti Drive For use in silver models 809328 001 For use in white models 809329 001 For use in red models 809330 001 For use in blue models 809331 001 For use in pink models 809332 001 For use in purple models 809333 001 For use in black models 812889 001 Blu ray Disc R RW with SuperMul...

Page 32: ...24 Chapter 3 Illustrated parts catalog ...

Page 33: ... and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avo...

Page 34: ... Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive dev...

Page 35: ...ers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or non conductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When groundin...

Page 36: ...ps on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop worksta...

Page 37: ... the bottom of your computer This chapter provides removal and replacement procedures for Customer Self Repair parts There are as many as 3 screws that must be removed replaced or loosened when servicing Customer Self Repair parts Make special note of each screw size and location during removal and replacement Battery Description Spare part number 4 cell 41 Whr 2 8 Ah Li ion battery 800049 001 Bef...

Page 38: ...09334 001 Before removing the optical drive follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging t...

Page 39: ...2 Remove the optical drive 2 by sliding it out of the optical drive bay Reverse this procedure to reassemble and install the optical drive Component replacement procedures 31 ...

Page 40: ...32 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 41: ...m select your country or region and then follow the on screen instructions Component replacement procedures NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer This chapter provides removal and replacement procedures for Authorized Service Provider only parts There are as many as 58 screws that must...

Page 42: ...se in the Czech Republic and Slovakia 809031 FL1 For use in Denmark Finland and Norway 809031 DH1 For use in French Canada 809031 DB1 For use in France 809031 051 For use in Germany 809031 041 For use in Greece 809031 151 For use in Hungary 809031 211 For use in Israel 809031 BB1 For use in Italy 809031 061 For use in Japan 809031 291 For use in Latin America 809031 161 For use in the Netherlands ...

Page 43: ...s off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 29 5 Remove the optical drive see Optical drive on page...

Page 44: ... covers 1 and nine Phillips PM2 5 6 5 screws 2 that secure the top cover to the computer 7 Use a non marking tool 3 to disengage the bottom cover from the computer You will have work around the seams on all sides of the computer CAUTION To avoid damaging the cover do not pry the cover near the optical drive bay 8 Remove the bottom cover 4 Reverse this procedure to install the bottom cover 36 Chapt...

Page 45: ...ation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 29 5 Remove the optical drive see Optical drive on page 30 6 Remove the b...

Page 46: ...llow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the b...

Page 47: ...le 3 NOTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module Component replacement procedures 39 ...

Page 48: ...he power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 29 5 Remove the optical drive see Optical drive on page 30 6 Remove the bottom cover see Bottom cover on page 34 To remove the RTC battery Using a thin tool or screwdriver disengage the battery from the socket 1 and then remo...

Page 49: ...nnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 29 5 Remove the optical drive see Optical drive on page 30 6 Remove the bottom cover see Bottom cover on page 34 To remove a memory module 1 Spread the retaining tabs 1 on each side of the memory module slot to release...

Page 50: ...you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 29 5 Remove the op...

Page 51: ...ist These conditions are affected by high external temperatures system power consumption power management battery conservation configurations battery fast charging and software requirements Exhaust air is displaced through the ventilation grill located on the left side of the computer Before removing the heat sink assembly follow these steps 1 Shut down the computer If you are unsure whether the c...

Page 52: ...k appearance may vary 3 If you have a model with UMA graphics In the order indicated remove the four Phillips PM2 0 3 0 screws 1 4 that secure the heat sink to the system board Remove the heat sink 5 from the system board Discrete graphics Thermal paste is used on the processor and associated heat sink area 1 2 as well as the graphics chip and associated heat sink area 3 4 44 Chapter 6 Removal and...

Page 53: ... UMA graphics Thermal paste is used on the heat sink 1 and the processor 2 Reverse this procedure to reassemble and install the heat sink assembly Component replacement procedures 45 ...

Page 54: ... then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 29 5 Remove the optical drive see Optical drive on page 30 6 Remove the bottom cover see Bottom cover on page 34 To remove the USB board 1 Position the computer upright 2 Disconnect the larger cable from the USB board 1 3 Disconnect the smaller cable from the USB board that routes to the power button board 2...

Page 55: ...ng the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 29 5 Remove the optical drive see Optical drive on page 30 6 Remove the bottom cover see Bottom cover on page 34 To remove the optical drive connector 1 Position the computer upright 2 Disconnect the optical drive connector cable from the system board 1 3 Remove the tw...

Page 56: ...mputer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 29 5 Rem...

Page 57: ...ptical drive cable 5 Keyboard cable 6 Touchpad cable 7 Hard drive cable 2 Remove the six Phillips PM2 0 3 0 screws 1 that secure the system board to the computer 3 Lift the right side of the system board and then lift the right side of the system board up to gain access to the USB board cable and connector underneath 2 Component replacement procedures 49 ...

Page 58: ... from the connector under the system board 1 and the remove the system board from the computer 2 Reverse this procedure to install the system board 50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 59: ...uter by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 29 5 Remove the optical drive see Optical drive on page 30 6 Remove the bottom cover see Bottom cover on page 34 7 Remove the system board see System board on page 48 To remove the speakers 1 Remove the speaker wire from the clips between the spea...

Page 60: ...en unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 29 5 Remove the optical drive see Optical drive on page 30 6 Remove the bottom cover see Bottom cover on page 34 7 Remove the system board see System board on page 48 To remove the power button board 1 Remove the Phillips PM2 5 5 0 screw 1 from the left hinge 2 Rotate the left hinge upward 3 Remove the Phillips...

Page 61: ... from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 29 5 Remove the optical drive see Optical drive on page 30 6 Remove the bottom cover see Bottom cover on page 34 7 Remove the system board see System board on page 48 To remove the power connector cable 1 Remove the Phillips PM2 5 3 0 screw 1 from the left hinge that sits above the pow...

Page 62: ...gging the AC adapter from the computer 4 Remove the battery see Battery on page 29 5 Remove the optical drive see Optical drive on page 30 6 Remove the bottom cover see Bottom cover on page 34 7 Remove the system board see System board on page 48 To remove the TouchPad 1 Remove the three Phillips PM2 5 3 0 screws 1 that secure the TouchPad bracket to the computer 2 Remove the bracket 2 3 Lift the ...

Page 63: ...ll it away from computer 3 NOTE When installing the TouchPad note that the metal protrusion that extents from the touchpad is installed UNDER the keyboard shield 4 Reverse this procedure to install the touchpad Component replacement procedures 55 ...

Page 64: ...09009 001 Purple models 809014 001 Pink models 809013 001 Black models 809343 001 For use in TOP touch on panel models Black models 818657 001 Red models 818653 001 White models 817836 001 Silver models 817835 001 Blue models 818654 001 Purple models 818656 001 Pink models 818655 001 Hinges left and right include Mylar screw covers 809030 001 Webcam microphone module 806758 001 Before removing the...

Page 65: ...ews 1 that secure the display assembly to the computer 3 Open the display to rotate the hinges upward to an angle 2 4 Separate the display assembly from the computer 3 If it is necessary to replace any of the display assembly subcomponents 1 To remove the display bezel a Remove the two screw covers 1 and the two Phillips PM2 0 3 0 screws 2 that secure the display assembly to the computer b Flex th...

Page 66: ...ngage the adhesive that secures it to the display 1 c Disconnect the cable 2 from the module d Remove the webcam microphone module from the display 3 The webcam for non touch models is available using spare part number 806758 001 3 To remove the display panel a Remove the four Phillips PM2 0 3 0 screws that secure the display panel to the enclosure 1 58 Chapter 6 Removal and replacement procedures...

Page 67: ...ack of the display panel release the adhesive strip 2 that secures the display panel cable to the display panel and then disconnect the cable 3 e Remove the display panel from the enclosure 4 4 To remove the display hinges a Remove the four Phillips PM2 0 3 0 screws 1 from the bottom of the hinges and the two Phillips PM2 0 3 0 screws 2 from the top of the hinges that secure the display hinges to ...

Page 68: ...antenna cables from the clips 1 built into the display enclosure peel the transceivers from the enclosure and then remove the antenna cables and transceivers 2 Antennas for non touch models are available using spare part number 809008 001 NOTE Number of antennas and transceivers may vary 60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 69: ...o the new enclosure The display back cover is available using the following spare part numbers 809009 001 Silver models non touch 809010 001 White models non touch 809011 001 Red models non touch 809012 001 Blue models non touch 809013 001 Pink models non touch 809014 001 Purple models non touch 809343 001 Black models non touch 817835 001 Silver models TOP models 817836 001 White models TOP model...

Page 70: ...move the optical drive see Optical drive on page 30 6 Remove the bottom cover see Bottom cover on page 34 7 Remove the system board see System board on page 48 To remove the display assembly 1 Position the computer on its side partially open 2 Remove the two Phillips PM2 5 5 0 screws 1 that secure the display assembly to the computer 3 Open the display to rotate the hinges upward to an angle 2 4 S...

Page 71: ...odels 809018 001 Blue models 809019 001 Pink models 809020 001 Purple models 809344 001_ Black models 2 To remove the webcam microphone module a Position the display assembly with the top edge toward you b Use a tool to pry the webcam and disengage the adhesive that secures it to the display 1 c Disconnect the cable 2 from the module Component replacement procedures 63 ...

Page 72: ...lay cable 2 b Remove the two Phillips PM2 0 1 5 screws 3 that secure the display panel to the bottom of the enclosure c Remove the two Phillips PM2 0 2 0 screws 4 that secure the display panel to the top of the enclosure d Lift the top of the panel 5 The display panel is available using spare part number 813109 001 e Rotate the display panel until it is upside down next to the display enclosure 1 ...

Page 73: ...panel is available using spare part number 809341 001 4 To remove the display hinges a Remove the six Phillips PM2 5 2 0 screws 1 from the bottom of the hinges and the two Phillips PM2 0 2 5 screws 2 from the top of the hinges that secure the display hinges to the display enclosure b Remove the display hinges 3 The display hinges are available using spare part number 813345 001 Component replaceme...

Page 74: ...1 7 To remove the display webcam cable remove the cable from the clips built into the display enclosure 2 and then remove the cable from the display enclosure 3 The display cable is available using spare part number 811222 001 for touch displays 8 If replacing the display enclosure be sure that the subcomponents including the webcam microphone module the antenna receivers and all associated cables...

Page 75: ...stic tool opens use the keyboard arrow keys to select the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test press or tap esc Downloading HP PC Hardware Diagnostics UEFI to a USB device NOTE Instructions for downloading HP PC Hardware Diagnostics UEFI are provided in English only There are two options to download HP PC Hard...

Page 76: ... your computer model and then select your operating system 5 In the Diagnostic section click HP UEFI Support Environment or Click Download and then select Run 68 Chapter 7 Using HP PC Hardware Diagnostics UEFI ...

Page 77: ...lets with keyboards Turn on or restart the computer quickly press esc and then press f10 Tablets without keyboards 1 Turn on or restart the tablet and then quickly hold down the volume down button or Turn on or restart the tablet and then quickly hold down the Windows button 2 Tap f10 Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP webs...

Page 78: ...k icon in the taskbar area of the Windows desktop 2 Click Updates and tune ups and then click Check for HP updates now 3 Follow the on screen instructions 4 At the download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS make a note of the date name or other identifier...

Page 79: ...attach a tablet to the keyboard and restart the computer the BIOS checks to see if the Embedded Controller firmware on the keyboard needs to be synchronized If so BIOS will start the synchronization If the synchronization is interrupted a notification screen displays for 10 seconds before the tablet restarts and attempts to synchronize again NOTE The Embedded Controller firmware will synchronize O...

Page 80: ...72 Chapter 8 Using Setup Utility BIOS in Windows 8 1 ...

Page 81: ...rently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be displayed by pressing fn esc if you are already in Windows or by using Setup Utility BIOS 1 Start Setup Utility BIOS 2 Use the arrow keys to select Main and then make note of your current BIOS version 3 To exit Setup Utility BIO...

Page 82: ...he update NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are displayed on the screen after the download is complete If no instructions are displayed follow these steps 1 Open Windows Explorer by selecting Start Computer 2 Double clic...

Page 83: ...75 For information on the recovery options that are available using the recovery media see Recovering using HP Recovery Manager on page 77 Use Windows tools to create system restore points and create backups of personal information For more information see Using Windows tools on page 76 NOTE If storage is 32 GB or less Microsoft System Restore is disabled by default Creating HP Recovery media sele...

Page 84: ... to a USB port on an external device such as a USB hub Be sure that the computer is connected to AC power before you begin creating the recovery media The creation process can take an hour or more Do not interrupt the creation process If necessary you can exit the program before you have finished creating all of the recovery DVDs HP Recovery Manager will finish burning the current DVD The next tim...

Page 85: ...ng HP Recovery Manager on page 77 If you have not already created recovery media see Creating HP Recovery media select models only on page 75 On select models if you want to recover the computer s original factory partition and content or if you have replaced the hard drive you can use the Factory Reset option of HP Recovery media For more information see Recovering using HP Recovery Manager on pa...

Page 86: ...ation from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory The HP Recovery partition select models only allows System Recovery and Minimized Image Recovery select models only Using the HP Recovery partition select models only The HP Recovery partition allows you to perform a system recovery or minimized image ...

Page 87: ...ecovery partition select models only HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space IMPORTANT After you remove the HP Recovery partition you can no longer use the Windows Refresh option or the Windows option to remove everything and reinstall Windows In addition you will not be able to perform System Recovery or Minimized Image Recovery from...

Page 88: ...80 Chapter 10 Backing up restoring and recovering in Windows 8 1 ...

Page 89: ...them in a safe place HP Recovery Manager examines the computer and determines the required storage capacity for the flash drive or the number of blank DVD discs that will be required Use DVD R DVD R DVD R DL DVD R DL discs or a flash drive Do not use rewriteable discs such as CD RW DVD RW double layer DVD RW and BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager softwa...

Page 90: ... the state it was on the previous day the software will be uninstalled and you won t be able to use it What you need to know If you restore to a restore point and then change your mind you can undo the restoration You should create system restore points Before you add or change software or hardware Periodically whenever the computer is running normally System Restore also saves shadow copies of fi...

Page 91: ...age device before you back up You should back up Before adding or changing software or hardware Before the computer is repaired or restored On a regular schedule to be sure you have recent copies of personal information After you add many files for example if you saved videos from a birthday party Before using antivirus software to remove a malicious program After adding information that is hard t...

Page 92: ...store 1 Select Start Control Panel System and Security Backup and Restore 2 Follow the on screen instructions to restore your backup NOTE Windows includes the User Account Control feature to improve the security of the computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings See Help and Support for more infor...

Page 93: ...very Manager from the list or Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Then press f11 while the F11 System Recovery message is displayed on the screen 2 Click System Recovery in the HP Recovery Manager window 3 Follow the on screen instructions Recovering using the recovery media 1 If possible b...

Page 94: ... a USB port 2 Restart the computer 3 Press esc while the computer is restarting and then press f9 for boot options 4 Select the flash drive from the boot options window 86 Chapter 11 Backing up restoring and recovering in Windows 7 ...

Page 95: ... 19 5 V dc 2 31 A 45 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The devic...

Page 96: ...15 6 in Thickness 3 8 mm or 3 2 mm 0 150 inch or 0 126 inch Resolution 1920x1080 FHD 1366x768 HD Surface treatment AntiGlare or BrightView Contrast ratio 300 1 typical Brightness 220 nits typical Viewing angle SVA Backlight WLED Companion standard eDP 88 Chapter 12 Specifications ...

Page 97: ...ATA security ATA security Seek times typical read including setting Single track 1 4 ms 1 4 ms 1 5 ms 3 ms Average read write 10 ms 10 ms 11 ms 13 ms Maximum 12 ms 12 ms 14 ms 24 ms Logical blocks 3 877 842 922 1 938 921 461 1 465 149 168 1 048 576 000 Disk rotational speed 5400 rpm 5400 rpm 5400 rpm 5400 rpm Operating temperature 0 C to 60 C 32 F to 140 F 1 GB 1 billion bytes when referring to ha...

Page 98: ...R for Dual Layer HD DVD RW CD R and CD RW DVD R DVD R 9 DVD RW DVD R DVD R 9 DVD RW DVD RAM Access time CD DVD HD Random 170 ms 170 ms 230 ms Cache buffer 8 MB Data transfer rate 24X CD ROM 3 600 KB sec 8X DVD 10 800 KB sec 24X CD R 3 600 KB sec 16X CD RW 2 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 2 4X DVD R 9 2 700 KB sec 5X DVD RAM 6 ...

Page 99: ...Standard disc 12 cm 4 72 in Mini disc 8 cm 3 15 in Disc thickness 1 2 mm 0 047 in Track pitch 0 74 μm Access time CD DVD Random 175 ms 230 ms Full stroke 285 ms 335 ms Audio output level Line out 0 7 Vrms Cache buffer 2 MB Data transfer rate 24X CD ROM 3 600 KB sec 8X DVD ROM 10 800 KB sec 24X CD R 3 600 KB sec 16X CD RW 2 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 8X DVD R 10 800 KB...

Page 100: ...92 Chapter 12 Specifications ...

Page 101: ...ng requirements are applicable to all countries and regions The length of the power cord set must be at least 1 5 m 5 0 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltag...

Page 102: ...aland SANZ 1 Norway NEMKO 1 The People s Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 0 75mm2 conductor size Power cord set fittings appliance coupler and wall plug must bear the cer...

Page 103: ...iguration 4 The flexible cord must be Type RVV 3 conductor 0 75mm2 conductor size Power cord set fittings appliance coupler and wall plug must bear the CCC certification mark 5 The flexible cord must be Type H05VV F 3X0 75mm2 conductor size KTL logo and individual approval number must be on each element Corset approval number and logo must be printed on a flag label 6 The flexible cord must be Typ...

Page 104: ...96 Chapter 13 Power cord set requirements ...

Page 105: ...he battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 97 ...

Page 106: ...98 Chapter 14 Recycling ...

Page 107: ...estoring 84 display assembly illustrated 16 removing 56 62 spare part numbers 16 display assembly subcomponents illustrated 19 21 removing 56 62 display bezel illustrated 19 removing 57 62 display cable illustrated 19 21 removing 59 65 display enclosure illustrated 19 21 removing 61 66 display panel illustrated 19 21 56 product description 1 removing 58 59 64 65 display specifications 88 drive lig...

Page 108: ...ns 90 91 optical drive connector removing 47 spare part number 47 optical drive identifying 10 original system recovery 77 84 P packaging guidelines 27 plastic parts service considerations 25 pointing device 3 ports HDMI 8 product description 3 USB 2 0 9 USB 3 0 8 9 power button board illustrated 17 removing 52 power button identifying 12 power connector cable illustrated 18 removing 53 power conn...

Page 109: ... 89 optical drive 90 91 supported discs 81 supported discs recovery 76 system board removing 48 spare part number 17 48 system recovery 77 84 system restore point creating 76 system restore point creating 75 system restore points 82 creating 82 T tools required 25 top cover illustrated 16 34 TouchPad buttons 10 removing 54 spare part number 17 54 TouchPad zone identifying 10 transporting guideline...

Page 110: ...102 Index ...

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