HP Pavilion 2159m, User Manual

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User's Guide 7
Service and Support........................................................................................................89
Hewlett-Packard Limited Warranty Statement ...........................................................90
Getting Support for Your Pavilion PC ........................................................................92
To use the Pavilion Notebook
User’s Guide
.........................................................92
To get help from the HP notebook website ...........................................................92
To call HP for Service and Support.......................................................................93
Obtaining Repair Service ............................................................................................94
To receive warranty repair service ........................................................................94
To prepare your computer for shipment ................................................................94
Solving Problems with Your Computer........................................................................97
Troubleshooting Techniques .......................................................................................98
Audio Problems .....................................................................................................98
CD-ROM Drive Problems .....................................................................................98
Display Problems...................................................................................................99
DVD Problems ....................................................................................................100
Hard Disk Drive Problems ..................................................................................102
Heat Problems .....................................................................................................102
Keyboard, Touch Pad, and Mouse Problems ......................................................102
Memory Problems ...............................................................................................103
MIDI Problems....................................................................................................104
Modem Problems.................................................................................................104
PC Card (PCMCIA) Problems ............................................................................105
Performance Problems.........................................................................................106
Port Replicator Problems.....................................................................................107
Power and Battery Problems ...............................................................................107
Printing Problems ................................................................................................109
Recovery CD Problems .......................................................................................109
Serial, Parallel, and USB Problems .....................................................................110
Startup Problems .................................................................................................111
Suspending and Resuming Problems ..................................................................112
Testing Hardware Operation .....................................................................................113
Recovering and Reinstalling Software ......................................................................115
To recover the factory installation of your hard disk ..........................................115
To replace a damaged Recovery CD ...................................................................116
To update the Pavilion Notebook BIOS ..............................................................116
To recover an application ....................................................................................117
Sending Your Computer for Service.........................................................................118
Specifications and Regulatory Information................................................................119
Hardware and Software Specifications .....................................................................120
HP Pavilion Notebook PC Hardware Specifications...........................................120
Software System Resources.................................................................................122
Safety Information ....................................................................................................125
Power Cords ........................................................................................................125