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HP Pavilion 2159m, User Manual

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HP Pavilion 2159m User Manual Download Page 110

Solving Problems with Your Computer

Troubleshooting Techniques

110

User's Guide

Suspending and Resuming Problems

If the computer takes a long time to resume after being suspended

•

 

In Windows 98 and Windows ME, the computer can take a minute or longer to

resume when a network card is installed. While the operating system is loading
drivers and checking hardware and network connections, you will see a blinking
cursor on your display. As soon as the hardware has been re-initialized, the
Windows desktop will appear.

If the operating system hangs after you have suspended or resumed

•

 

Your system may hang if you dock or undock your notebook while you are in the

process of suspending or resuming the computer. Make sure your computer has
completely suspended or resumed before you dock or undock it.

Summary of Contents for Pavilion 2159m

Page 1: ...HP Pavilion Notebook PC User s Guide ...

Page 2: ...bited without prior written permission of Hewlett Packard Company except as allowed under the copyright laws The programs that control this product are copyrighted and all rights are reserved Reproduction adaptation or translation of those programs without prior written permission of Hewlett Packard Co is also prohibited Portions of the programs that control this product may also be copyrighted by...

Page 3: ...nd User License Agreement EULA The following License Terms govern the use of the software Use Customer may use the software on any one computer Customer may not network the software or otherwise use it on more than one computer Customer may not reverse assemble or decompile the software unless authorized by law Copies and Adaptations Customer may make copies or adaptations of the software a for ar...

Page 4: ... terminate this software license for failure to comply with any of these terms provided Hewlett Packard has requested Customer to cure the failure and Customer has failed to do so within thirty 30 days of such notice Updates And Upgrades Customer agrees that the software does not include updates and upgrades which may be available from Hewlett Packard under a separate support agreement Export Clau...

Page 5: ...egister your computer 22 To reset the screen saver 24 Using the Pavilion Notebook PC 25 Operating the Computer 26 To use the Fn hot keys 26 To use the Windows and Applications keys 26 To use the embedded keypad 28 To use the ALT GR key 28 To adjust the display 29 To adjust the volume 29 To use the touch pad 30 Securing the Computer 31 To set up password protection 31 To attach a security cable 32 ...

Page 6: ...ect to the Internet 61 To disconnect from the Internet 62 To send and receive e mail 62 To send and receive faxes 63 To select modem modes 64 To dial in France and Spain 65 Connecting PC Cards 66 To insert a PC Card 66 To remove a PC Card 66 Connecting External Components 68 To identify the ports 68 To use the port replicator 70 To connect a printer or other parallel device 72 To connect an extern...

Page 7: ... Memory Problems 103 MIDI Problems 104 Modem Problems 104 PC Card PCMCIA Problems 105 Performance Problems 106 Port Replicator Problems 107 Power and Battery Problems 107 Printing Problems 109 Recovery CD Problems 109 Serial Parallel and USB Problems 110 Startup Problems 111 Suspending and Resuming Problems 112 Testing Hardware Operation 113 Recovering and Reinstalling Software 115 To recover the ...

Page 8: ...8 User s Guide Battery Safety 126 Laser Safety 126 Regulatory Information 127 U S A 127 Canada 128 Index 131 ...

Page 9: ...User s Guide 9 Introducing the Pavilion Notebook PC ...

Page 10: ...t combinations of software Software Function Microsoft Works Offers word processing spreadsheet database and calendar applications all contained in a single software program A CD is included in case you have to reinstall the software Microsoft Encarta Provides access to a CD based encyclopedia Microsoft Money Helps you manage finances at home and at the office using electronic checkbooks online ba...

Page 11: ...s play of MP3 music files Ravisent Cinemaster or Mediamatics For computers with a DVD drive controls DVD play To buy Pavilion Notebook accessories You can buy accessories for your computer online For the latest accessories and options visit us at www hp com notebooks As new accessories become available you ll find them listed here At this time HP offers the following accessories and replacement mo...

Page 12: ...ok User s Guide The User s Guide is a help file located on your hard drive It provides you with detailed information about your Pavilion Notebook PC Start Programs Pavilion Library or double click the desktop icon For Windows ME Start Help Your HP Notebook Pavilion Notes This document contains late breaking information available after the manuals were completed Start Programs Pavilion Library or d...

Page 13: ...arts of the Pavilion Notebook User s Guide 13 Identifying the Parts of the Pavilion Notebook Front view 1 Latch to open the computer 2 Built in microphone 3 Blue power button 4 Status lights see Status lights 5 Built in speakers 6 Touch pad pointing device ...

Page 14: ...on Notebook 14 User s Guide 7 Click buttons 8 CD player power 9 CD player buttons 10 CD ROM drive or DVD drive 11 Kensington lock slot security connector 12 Modem phone jack Side view 13 PC Card eject button 14 PC Card and CardBus slots upper and lower 15 Floppy disk drive ...

Page 15: ...entifying the Parts of the Pavilion Notebook User s Guide 15 Rear view 16 Parallel port 17 Serial port 18 VGA port external monitor 19 Audio out external speaker 20 Microphone jack 21 Infrared port 22 USB port 23 PS 2 port 24 AC adapter jack ...

Page 16: ... the Parts of the Pavilion Notebook 16 User s Guide Bottom view 24 Battery 25 Battery latch 26 RAM expansion cover 27 Hard disk drive 28 Hard disk drive latch and locking screw 29 System off button for resetting computer 30 Port replicator connector ...

Page 17: ...ebook PC Identifying the Parts of the Pavilion Notebook User s Guide 17 Status lights 1 Power 2 AC connected 3 Battery 4 Caps Lock 5 Num Lock 6 Scroll Lock 7 Floppy disk drive access 8 Hard disk drive access 9 CD ROM or DVD access ...

Page 18: ...k models have CD ROM buttons on the front If you have a CD ROM drive or a DVD drive you can use these buttons to play music CDs when the system is off When the system is on use the software controls in the Windows operating system 1 Power slide to turn on or off 2 Previous track 3 Play 4 Stop 5 Next track 6 Volume control down 7 Volume control up ...

Page 19: ...ting it into the battery bay on the bottom of your computer by sliding the battery latch as shown Once you have installed the battery connect the AC adapter to the computer and recharge the battery while you work You can also replace a low battery with another that is more fully charged To connect AC power CAUTION Use only the HP AC adapter intended for this product model HP F1454A Using any other...

Page 20: ...es not fit your telephone jack you may need to use an adapter CAUTION Your built in modem may not work with multiple phone lines or a private branch exchange PBX cannot be connected to a coin operated telephone and does not work with party lines Some of these connections may result in excess electrical voltage and could cause a malfunction in the internal modem Check your telephone line type prior...

Page 21: ...ically run so that you can customize your setup register your computer and sign up with an Internet Service Provider ISP Year 2000 Hewlett Packard makes no representation or warranty about the Year 2000 readiness of non HP products including preinstalled operating systems or application software You should contact the software manufacturer directly to determine if you need to do anything else to e...

Page 22: ...Be sure to register your computer Registering is free and fast and it ensures you will receive quicker more personalized support The information you provide during registration will be used to provide you with better products and services There are three ways to register by modem by phone by fax By modem Windows automatically prompts you to register by modem If you wish to do so make sure that you...

Page 23: ...er If your HP Pavilion Notebook PC was used as a demonstration unit in a retail store it may have been configured to display the Pavilion screen saver demo continuously To reset your notebook 1 Choose a different screen saver Right click on the desktop and select Properties Select the Screen Saver tab and use the pulldown menu to choose a different screen saver Click Apply and click OK 2 Reset the...

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Page 25: ...User s Guide 25 Using the Pavilion Notebook PC ...

Page 26: ... Decreases the display s contrast HPA displays only Fn F3 Enters Standby mode works with Windows 98 only and is identical to Suspend mode Fn F4 Enters Suspend mode Fn F5 Enters Hibernate mode Fn F6 Toggles the sound on and off mutes sound Fn UP ARROW Increases sound volume except on external keyboard Fn DOWN ARROW Decreases sound volume except on external keyboard Fn F12 Switches among the built i...

Page 27: ...key M Minimizes all displayed windows Shift Windows key M Returns all minimized windows to original size Windows key R Runs the Windows Run dialog box To use the embedded keypad Press the Num lock key to turn number lock on or off When Num Lock is on Keys change to the numeric or arithmetic designations printed on the keys The Num Lock status indicator is lit To use the ALT GR key Non U S keyboard...

Page 28: ...o temporarily silence the speaker without changing the volume setting press Fn F6 Press Fn F6 again to restore the speaker output In Windows 1 Click the speaker symbol in the taskbar 2 Drag the volume control bar up or down to adjust the volume 3 To temporarily silence the speaker without changing the volume setting click Mute With the CD ROM drive buttons Selected Pavilion Notebook models also ha...

Page 29: ...ess the left button once To open the shortcut menu for an item move the pointer over the item and click the right button To drag an item move the pointer over the item Press and hold the left button while you move the pointer to the new location Release the button To customize the operation of the touch pad and an external PS 2 or serial mouse if installed double click the Synaptics Touch Pad icon...

Page 30: ... up password protection through Windows 98 1 Select Start Settings Control Panel Passwords 2 Select Change Passwords tab 3 Click Change Windows Password 4 Enter your old Windows 98 password if you had one if not leave the first field blank 5 Enter your new password twice 6 Click OK and Close To activate password protection when your computer resumes from standby or hibernation 1 Check that you hav...

Page 31: ... above 2 Click Start Settings Control Panel 3 Double click Power Options 4 Select Advanced tab 5 Check Prompt for password when computer goes off standby and hibernate 6 Click OK If you also want to set up hardware password protection see Configuring the Pavilion Notebook with the BIOS Setup Utility To attach a security cable Your computer has a built in connector that allows you to secure the com...

Page 32: ...onnector and release the key Store the key in a safe place away from the computer To use the VirusScan utility Virus software can help protect the integrity of your data This is especially important when you are connected to the Internet To access the VirusScan applications click on Start Programs McAfee VirusScan McAfee VirusScan Central Refer to help within each of the VirusScan applications for...

Page 33: ...also consult the online version of Working in Comfort preloaded on the hard disk of your computer Start Programs Pavilion Library Working in Comfort or visit HP s Working in Comfort Web site About Repetitive Strain Injury Because your comfort and safety are our primary concern we strongly recommend that you use HP computing equipment in accordance with established ergonomic principles and recommen...

Page 34: ...n medical conditions such as rheumatoid arthritis obesity and diabetes may predispose some people to this type of injury What can I do to avoid RSI Some people who use computers may experience physical discomfort during their use This discomfort may be a symptom of a repetitive strain injury Properly setting up and using computing equipment can help to minimize your chances of experiencing this di...

Page 35: ...ou may need a chair that can be adjusted beyond this range Adjust your chair so that the work surface or keyboard tray is at elbow height and your feet are flat on the floor with your knees slightly bent below your hips Ideally the seat pan should be able to tilt both forward minimum of 5 degrees and backward minimum of 10 degrees If the chair has an adjustable seat pan inclining the seat slightly...

Page 36: ...e work surface height until your forearms are parallel to the floor when you have your fingers on the keyboard or other input device Your Work Posture Sitting in one position for long periods can be uncomfortable To minimize the potential for physical discomfort or injury it s important that you maintain proper posture Back While sitting at your work surface make sure your back is supported by the...

Page 37: ...n frequently and take regular breaks to avoid fatigue Setting Up Your HP Computing Equipment Make sure that all the elements of your HP computer system monitor document holder keyboard mice and other input devices and headphones and speakers are optimally arranged and adjusted to meet your personal requirements The recommendations that follow will help you achieve this Your HP Monitor It is import...

Page 38: ...ovided with your monitor to adjust the visual settings so that contrast and brightness levels are comfortable for you High contrast and low brightness is usually the preferable combination The monitor should be free from flicker If the image on your screen is not stable the monitor may require repair or adjustment When possible use a program that has a simple user interface such as easily identifi...

Page 39: ...nt of the screen or document holder whichever is viewed the most Your HP keyboard has long cables so you can place it in the position that is most comfortable for you while you are using your system Because HP keyboards vary in depth you ll want to be sure that your work surface or keyboard tray has sufficient room to accommodate your model The keyboard tray should be wide enough to hold both the ...

Page 40: ...ggests that you should not bend your wrists sideways or more than 10 degrees up or down Keep your wrists straight by moving your entire hand and forearm over to use the function keys or numeric keypad You may use a palm rest to help keep your hands and wrists in a comfortable and neutral position when you are not typing Some HP keyboards come with an integrated palm rest If you use a palm rest see...

Page 41: ...is type of mouse features software that can minimize the number of mouse movements or button clicks When using a mouse trackball stylus and graphics tablet or other input device position it as close to the keyboard as possible and keep it at the same level so you do not have to stretch while using it Use a good quality mouse pad to enable the mouse to work most effectively and reduce unnecessary h...

Page 42: ...he screen is at or slightly below eye level up to 15 degrees Head Do not tilt your head forward by more than 15 degrees and try not to turn your head toward the side Back While sitting at your work surface make sure your back is supported by the chair s backrest in an erect position or angled slightly backwards Arms Make sure your arms and elbows are relaxed and loose with your upper arm perpendic...

Page 43: ...s neck and back You should stretch at least as often as you take brief task breaks at least once every hour Discomfort may be alleviated by using alternative ergonomic designs and accessories such as ergonomically personalized chairs palm rests keyboard trays alternative input devices prescription eyeglasses anti glare screens and more Seek additional information from the sources available to you ...

Page 44: ...om draw the curtains You also should maintain a comfortable viewing distance approximately 40 to 60 cm 16 to 24 inches Adjust the angle of your display to help keep your head angled slightly downward in a comfortable position Using Your Mobile Computer Position the computer so your wrists and hands are in a neutral position Your wrists should be as straight as possible and should not have to bend ...

Page 45: ... onto a rigid surface while the hard drive is operating could cause loss of data or damage to the drive Carry the computer in a padded case to protect against bumps and jolts Set down the computer gently To take care of your computer Provide adequate ventilation around the computer Ensure that the computer is sitting on a flat surface so that air is able to flow underneath the unit Be sure to susp...

Page 46: ...for both AC and battery operation to the shortest comfortable interval Note There are two types of LCD display available when you buy your Pavilion Notebook PC HPA high performance addressing and TFT thin film transistor HPA uses a passive matrix technology that produces better contrast than conventional LCD displays TFT an active matrix technology is somewhat more expensive it provides a crisper ...

Page 47: ...ter or with water containing a mild detergent Do not use an excessively wet cloth or allow water inside the case Do not use any abrasive cleaners especially on the display Do not apply any cleaner directly to the display Instead apply the cleaner to a soft cloth and then gently wipe the display You can clean the keyboard with a vacuum cleaner to remove accumulated dust ...

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Page 49: ...User s Guide 49 Traveling with Your Computer ...

Page 50: ... key See To use manual power management To use automated power management System standby monitor and hard disk timeouts automatically occur based on the values set in the Power Management Properties window Power Options Properties in Windows ME The following tables describe the power management timeouts you can set in Windows Turn off monitor Action Turns off the display This not only conserves ba...

Page 51: ...ng your work before allowing your computer to go to system standby If there is an interruption in power while the computer is in standby information that has not been saved will be lost You can also create power schemes which will automatically shut down the computer components after a specified period of non use Define these schemes so that they best support the ways in which you use your Pavilio...

Page 52: ...ill allowing you to recover the current session In order to assure maximum power savings the timeout setting in the BIOS Setup Utility has been set to the default of 20 minutes When Press Fn F5 Resume Press the blue power button to recover your current session This takes several seconds Hibernate can also occur automatically when Battery power reaches a critically low level see To respond to a low...

Page 53: ...he blue power button for 4 seconds If holding the blue power button fails insert a pin or straightened paper clip into the system off button on the bottom of the computer see Bottom view on page 16 Note When the system hibernates as a result of a critically low battery you will find when resuming that all your data has been saved but that some functions may be disabled To resume normal operation r...

Page 54: ...ng Red AC attached battery will not accept charge From the Windows taskbar The System Tray on the Windows taskbar includes a power icon that allows access to more detailed battery status information The icon looks like a battery when AC is not connected Place pointer over the power icon to display a percentage of remaining time Right click the power icon to view the options for displaying power in...

Page 55: ...imize battery operating time Plug in the AC adapter especially while using the CD ROM or DVD drive the floppy disk drive or any external connections such as a PC Card or a modem If you have an I O PC Card that is a PC Card having an external connection such as a network card remove it when you re not using it Some I O cards use significant power even while they re inactive If you work with an appl...

Page 56: ...cessor starts at high speed If the computer is on battery power the processor starts at low speed If you unplug the ac adapter while the computer is running or suspended the processor changes to low speed If you plug in the ac adapter while the computer is running or suspended the processor changes to high speed Changing Speed Settings To set the speed used by the processor at boot or to disable t...

Page 57: ...User s Guide 57 Making Connections ...

Page 58: ...ephone numbers that support K56flex and or V 90 In most cases the V 90 phone number will be the same as the K56flex number Note that the maximum speed for faxing is 14 4Kbps Even though the modem is capable of downloading at 56Kbps using K56flex technology your ISP may not operate at this speed or support this technology Please check with your service provider for information on its capabilities F...

Page 59: ... see a connect icon two connected computers next to the clock on the taskbar You are now ready to explore the Internet To go to a specific Web site enter the address for example www hp com in the browser s Address field To search for information on the Web you can use the browser s Search tool and enter the word or phrase you are looking for Using AOL as your ISP When you use AOL as your Internet ...

Page 60: ...included with your computer or an e mail system of your choice This section includes instructions for using Outlook Express To start Outlook Express 1 Double click the Outlook Express icon on the desktop 2 If you are not currently connected to the Internet the Dial up Connection window appears Choose Connect to connect to the Internet To send an e mail message 1 Start Outlook Express 2 Click the N...

Page 61: ... can print To send a fax composed in QuickLink III 1 Start QuickLink III 2 Click the QuickFax tool on the QuickLink III main window toolbar 3 Enter the fax number and the recipient s name and company 4 Type the message body in the QuickFax Note area 5 Click Send Fax To fax a file Software programs that can print can also send faxes To send a fax change the selected printer in the Print dialog box ...

Page 62: ... the modulation this command allows you to enable or disable automode and specify the lowest and highest connection rate The format of the command is as follows MS mode automode min_rate max_rate The MS command should be used as part of the modem initialization sequence in your communications program The following table indicates the mode value to use for each supported modulation as well as the p...

Page 63: ...alue as the maximum value NOTE Many countries impose a blackout period after a modem repeatedly fails to connect to a service provider The number of failed attempts and the period of time you must wait differ from country to country Check with your telephone company for more information To dial in France and Spain If you purchased your computer in Spain the pulse dialing feature is disabled Becaus...

Page 64: ...II card To insert a PC Card 1 Hold the card with its face up and its connector holes toward the card slot 2 Slide the PC Card into the slot until it is flush with the Pavilion To remove a PC Card CAUTION Do not remove a PC Card while the computer is reading or writing data If you do you could lose data or the computer could stop responding 1 Click the PC Card indicator in the taskbar then click St...

Page 65: ...sh network connection after resume When you are using a network PC card it is possible that you will lose network connection after a Resume operation If this occurs 1 Stop the network PC card Double click on the PC card icon in the lower right of your screen In PC Card Properties select your network card Click Stop 2 Remove the PC card 3 Insert the PC card again to reestablish network connection ...

Page 66: ...o use the computer on the road To identify the ports Using the ports on the rear of the computer or on the port replicator the following external components are readily connected Table numbers refer to a callout number on the figures Port location on Component Pavilion Port replicator Printer parallel 1 11 Printer infrared 6 Printer serial 2 10 Monitor 3 12 PS 2 mouse 8 13 PS 2 keyboard 8 13 USB d...

Page 67: ...ting External Components User s Guide 67 Pavilion Notebook ports 1 Parallel port 2 Serial port 3 VGA port external monitor 4 Audio out external speaker 5 Microphone jack 6 Infrared port 7 USB port 8 PS 2 port 9 AC adapter jack ...

Page 68: ...jack 17 AC adapter jack To use the port replicator With the optional port replicator you can connect external components without disconnecting them each time you wish to use the computer on the road To connect to the port replicator 1 Plug in the AC adapter then connect the AC adapter to the rear of the port replicator Make sure that the AC status light is on 2 Align the computer with the locator ...

Page 69: ...omputer in a port replicator it automatically turns on or resumes If you prefer you can change this setting using the BIOS Setup Utility 1 Restart the computer and press F2 at the HP Invent logo to enter the BIOS Setup Utility 2 Tab to the Power menu 3 If the Auto Turn on Dock field has a check next to it click on it to remove the check 4 Exit the BIOS Setup Utility To disconnect from the port rep...

Page 70: ...p drive To connect an external keyboard or PS 2 mouse The 6 pin PS 2 port allows you to attach an external keyboard or a PS 2 compatible mouse to the computer While an external PS 2 mouse is connected the touch pad is normally disabled The Pavilion Notebook provides one PS 2 port the optional port replicator provides two PS 2 ports Plug the mouse or keyboard PS 2 cable into the PS 2 port on the co...

Page 71: ... drivers The USB technology is dynamic and continues to develop To connect audio devices There is a built in microphone located just below the computer display You can use it to record voice sound and music You can also plug in a stereo input source such as a CD player an external microphone external speakers or headphones Attach the audio cable to the corresponding audio port Note When you plug a...

Page 72: ...le below Click Start Settings Control Panel Display Settings Tab to adjust these settings Pavilion Notebook screen Screen area Colors 12 inch 800 600 pixels 256 colors or High Color 16 bit 14 inch 800 600 pixels 1024 768 pixels 256 colors 1 Set your Pavilion Notebook display settings according to the table above 2 Click the Start Button and select Shut down 3 Connect the monitor cable from the mon...

Page 73: ... settings There are a few limitations with dual display mode Settings cannot be changed on the second monitor if DirectDraw is enabled for example if video is playing since the display driver cannot reallocate the display memory for dual display support Under dual display mode only the software cursor can be used There is no hardware cursor available under Virtual Refresh mode Games that use the D...

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Page 75: ...User s Guide 75 Configuring and Expanding Your Computer ...

Page 76: ...ng devices are not active in the BIOS Setup utility Press the RIGHT and LEFT arrow keys to move among menus Press the DOWN and UP arrow keys to move among options in a menu Press F5 or F6 to move through values for the current option or press ENTER to display a list of choices See the tables below for more information 4 After you select the options you want press F10 or use the Exit menu to exit t...

Page 77: ...ot When enabled hides summary of power on self test and messages during boot Enabled System Memory Shows the system memory size 640KB Extended Memory Shows the extended memory size Detected automatically Advanced Menu Default Serial port Sets how the serial port is configured by the BIOS specified or automatic Enabled Base I O address Sets the I O address and interrupt 3F8 IRQ4 IrDA port Sets how ...

Page 78: ...us IDE Adapter Enables the primary hard drive and secondary CD ROM drive controllers Both Floppy disk controller Enables the floppy disk drive Enabled CPU Serial Number Controls detection of processor serial number Disabled Security Menu Default User Password Is Shows if a user password is set Clear Supervisor Password Is Shows if a supervisor password is set Clear Set User Password Press ENTER to...

Page 79: ... which the computer goes from On to Standby power mode 2 minutes Suspend Timeout Sets the period of inactivity after which the computer goes from Standby to Suspend power mode 2 minutes Hibernate Timeout Sets whether the computer goes from Suspend to Hibernate power mode after the indicated period of inactivity 2 hours Hard Disk Timeout Sets the period of inactivity after which the hard disk stops...

Page 80: ...o Silence less cooling or Performance more cooling Performance Boot Menu Default Diskette Drive Hard Drive CD ROM DVD Drive Shows the order of boot devices Move the entries to change the order 1 Diskette Drive 2 Hard Drive 3 CD ROM DVD Drive Exit Menu Exit Saving Changes Saves Setup changes to CMOS exits and reboots Exit Discarding Changes Discards Setup changes since last save exits and reboots D...

Page 81: ...tricity can permanently damage computer chips It is therefore important to discharge the static electricity from your body before installing the memory module Discharge your body s electricity by touching the metal shielding around the connectors on the rear of the computer You ll need a small Phillips screwdriver to complete this procedure 1 Click the Start Button and select Shut down 2 Unplug th...

Page 82: ... must change the size of the Hibernate partition This partition is automatically used to save your current session from RAM when battery level is low As a result you must provide a sufficiently large Hibernate partition to accommodate all the information stored in RAM otherwise you risk losing work in progress See Expanding the Hibernate Partition ...

Page 83: ...he RAM expansion cover do the following 1 Release the two latches at the sides of the RAM expansion module by pushing them gently outward away from the sides of the module 2 When you release the latches the free edge of the module pops up 3 Pull the module out of the connector 4 Replace the RAM expansion module door ...

Page 84: ... battery 3 Turn the unit bottom side up 4 Use a screwdriver to remove the hard disk drive locking screw 5 Slide and hold the hard disk drive latch 6 Slide the hard disk drive toward the edge of the computer then lift out 7 Insert the new hard disk drive and the locking screw 8 Insert the battery Note If you are installing a new hard disk drive you should create a Hibernate partition on the drive b...

Page 85: ...dditional RAM do so now 3 Connect the AC adapter to the computer 4 Insert the Recovery CD in the CD ROM or DVD drive If your system came with two Recovery CDs insert Disc 1 5 Restart the computer and when you see the HP logo press F2 6 Select the CD ROM drive as the first boot device exit from the BIOS Setup utility and reboot 7 Choose Continue 8 Choose Advanced 9 Select a size from the Hibernate ...

Page 86: ...xpanding Your Computer Expanding the Hibernate Partition 86 User s Guide 14 Follow the onscreen instructions for setting up Windows 15 When Windows setup is complete reinstall any applications and restore backed up data ...

Page 87: ...User s Guide 87 Service and Support ...

Page 88: ...arranted you will be entitled to a refund of the purchase price upon prompt return of the product 4 HP s limited warranty is valid in any country or locality where HP has a support presence for this product and where HP has marketed this product The level of warranty service you receive may vary according to local standards HP will not alter form fit or function of the product to make it operate i...

Page 89: ...NCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE Some countries states or provinces do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR...

Page 90: ...topics in the guide The Index tab provides an alphabetical list of the keywords in the guide you can locate a keyword either by typing it in the box or by scrolling through the list To get help from the HP notebook website HP has a website on the Internet dedicated to HP notebook owners www hp com notebooks This website contains information about the various HP notebook models warranties support a...

Page 91: ...ble to help with questions about non HP hardware software operating systems or usage not intended for or not included by HP with the product how to repair the product yourself product development or custom installations consulting To locate the Customer Care Center in your area check the following table HP Customer Care Centers will assist you for free during the term of the warranty you are respo...

Page 92: ...e may include the cost of shipping handling duties taxes freight or fees to or from the service location To repair your computer outside the warranty period If your PC is no longer in the warranty period contact the appropriate Customer Care Center The HP support person will let you know about repair charges and processes To prepare your computer for shipment 1 Important Back up your hard disk dri...

Page 93: ...Service and Support Obtaining Repair Service User s Guide 93 Note If the hard disk drive is defective you will receive a replacement drive with the original HP software ...

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Page 95: ...User s Guide 95 Solving Problems with Your Computer ...

Page 96: ...ment Sound Recorder You may also want to test the audio with diagnostics See Testing Hardware Operation If the PC card detection beep s at startup are very loud and volume cannot be adjusted Download the latest audio driver from the technical support area of the HP Pavilion Notebook Web site http www hp com notebooks CD ROM Drive Problems If you can t boot from a CD in the CD ROM drive Make sure t...

Page 97: ...o the state you started from If the computer is cold allow it to warm up If the screen is difficult to read Check whether the display resolution is set to its default setting 800 600 for 12 1 display or 1024 768 for larger displays Check this in Start Settings Control Panel Display Settings If you have an HPA display try pressing Fn F1 to increase contrast If part of the Windows desktop is not vis...

Page 98: ...Device to LCD CRT in the Main menu You may also want to test the display with diagnostics See Testing Hardware Operation DVD Problems If you can t boot from a CD or DVD in the DVD drive Make sure the CD or DVD is bootable such as the Pavilion Notebook Recovery CD If you always want to boot from a CD or DVD when one is present check the boot order in BIOS Setup 1 From the Start menu shut down then ...

Page 99: ...rom being played in regions of the world that are different from where they are sold If you get a Region Code error you are trying to play a DVD that is for a different region Make sure you play a DVD designed for your region If you get a System Error Unable to read drive message when running a CD program or a movie on the DVD drive For a single sided CD or DVD make sure the disc is placed into th...

Page 100: ... the platter From the Start menu click Programs Accessories System Tools ScanDisk In Windows ME check your disk using error checking open My Computer select the disk you want to scan click File click Properties select the Tools tab and click Check Now You may also want to test the hard disk drive with diagnostics See Testing Hardware Operation Heat Problems If the computer gets hot Make sure the a...

Page 101: ...c keypad doesn t work Make sure Num Lock is on Don t touch the touch pad while booting or resuming If a special feature on the PS 2 mouse doesn t work Make sure you installed any drivers included with the mouse Suspend and resume the computer so that the system will detect the PS 2 mouse You may also want to test the keyboard and pointing devices with diagnostics See Testing Hardware Operation Mem...

Page 102: ...dem will not connect at any speed Make sure the telephone line goes from the modem phone jack on the right side of the computer to the telephone jack on the wall If you have a single telephone line for voice and modem use make sure no one else is using the line and that the phone is not off the hook Contact your Internet Service Provider ISP It s possible that service may be unavailable temporaril...

Page 103: ... the current modem devices 5 Double click the internal modem 6 Select the checkbox Disable in this hardware profile PC Card PCMCIA Problems If the notebook doesn t recognize a PC Card Remove and reinsert the PC card If the card requires an IRQ check that there is one available Look in Device Manager Properties Interrupt Request IRQ Check the HP Pavilion Notebook Web site for information about supp...

Page 104: ...ication is not responding Reboot the computer Delete temporary and unneeded files Certain background operations such as VirusScan can affect performance while they re running Check the BIOS Setup settings 1 From the Start menu shut down then restart the computer 2 When you see the HP logo press F2 to enter the BIOS Setup utility 3 From the Power menu set CPU Cooling Modes to Performance 4 Exit the...

Page 105: ...If the computer has a short operating time Try conserving power by setting power timeouts to shorter periods In Windows 98 you can adjust these settings in the Power Management applet in Control Panel Power Options in Windows ME If you are running any applications with an automatic save feature such as MS Word for Windows you can extend the save time or disable this feature to reduce hard disk acc...

Page 106: ...aining time left on the battery The Smart Battery feature calculates the Time Remaining by dividing the battery capacity by the real time power consumed by the system In other words this percentage reflects the task you are performing at the moment For example if you are doing something that consumes a lot of battery power such as reading a CD ROM or DVD the Time Remaining percentage will be lower...

Page 107: ... are using is a 600 dpi dots per inch printer try selecting a compatible printer driver for a 300 dpi printer For example for a 600 dpi HP LaserJet printer try using the HP LaserJet IIIsi driver 300 dpi Certain applications may not work properly with 600 dpi printers Recovery CD Problems If an error message Windows cannot find wordpad exe appears after inserting the Recovery CD The system is tryin...

Page 108: ...lp use the Modem Troubleshooter Check the port connection it may be loose Check settings in BIOS Setup 1 From the Start menu shut down then restart the computer 2 When you see the HP logo press F2 to enter the BIOS Setup utility 3 From the Advanced menu check that Serial Port is enabled Disable the internal modem 1 Click Start Settings Control Panel 2 Double click System 3 Click the Device Manager...

Page 109: ...y turning on the unit Use the system off button to reset the computer If you get no response remove the battery and AC adapter remove any PC cards and undock the computer then plug in the AC adapter and try resetting If you still get no response call HP for assistance If the computer doesn t boot from battery power Make sure the battery is properly inserted and fully charged Check battery contacts...

Page 110: ...ile the operating system is loading drivers and checking hardware and network connections you will see a blinking cursor on your display As soon as the hardware has been re initialized the Windows desktop will appear If the operating system hangs after you have suspended or resumed Your system may hang if you dock or undock your notebook while you are in the process of suspending or resuming the c...

Page 111: ...3 When the hardware detection finishes check the list of detected hardware If a device is not detected or fails its test it may be configured incorrectly in the BIOS Setup utility You can confirm the problem by running BIOS Setup and checking the settings 4 Press F2 twice to run the basic hardware test 5 If you want to run additional hardware tests press F2 twice From the advanced test screen sele...

Page 112: ...omputer Testing Hardware Operation 112 User s Guide If you saved a Support Ticket you can also view it later From the directory c dmi hpdiags run the file hpsuppt exe The Support Ticket will appear in that directory as hpsuppt txt ...

Page 113: ...contains the latest updates of software drivers for your computer To recover the factory installation of your hard disk The following procedure describes how to recover the original Windows software and operating system that came with your computer CAUTION This procedure will format the hard disk drive After the hard disk drive is formatted you ll need to reinstall any applications Reformatting th...

Page 114: ...llow the instructions in the README TXT file on how to create the BIOS update floppy disk CAUTION Because a BIOS update replaces the previous version it is important you follow these instructions exactly Otherwise the computer may be damaged The BIOS update process resets the configuration settings in the BIOS Setup utility and it erases any BIOS passwords 1 Remove any PC Cards 2 If the notebook i...

Page 115: ... your hard disk and later decide you want it back or if you accidentally delete application files you can easily reinstall the original software The setup programs for most of the applications that were factory installed on your system are included on your hard drive in C Notebooks Programs Each application has its own folder that includes a readme file of instructions A few applications do not ha...

Page 116: ...e replaced or reformatted 2 Hewlett Packard cannot guarantee the return of removable components Please remove the following prior to sending your computer in for service PC cards AC adapter and power cord CDs in the CD player Floppy disks in the floppy disk drive 3 When sending your Pavilion Notebook to Hewlett Packard please use the original product packaging or other substantial packaging in ord...

Page 117: ...User s Guide 117 Specifications and Regulatory Information ...

Page 118: ...DEM4 AGP graphics controller with 4 MB SGRAM Zoomed Video support for lower PC Card slot Dual monitor support Power Rechargeable 8 cell lithium ion battery 14 4 Vdc 3 2 AH 46 watt hours 3 12 or 2 7 hours battery life time OR NiMH 9 6Vdc 4 0 AH 38 4 watt hours 2 22 or 2 1 hours battery life Fast battery recharge 80 in 1 6 hours 100 in 2 1 hours Low battery warning Suspend resume capability 60 watt ...

Page 119: ... or two Type II 16 32 bit PC Card slots 3 3 and 5 V support CardBus enabled Lower slot supports Zoomed Video Optional port replicator Software Microsoft Windows ME Windows compatible Plug and Play Power management Microsoft Encarta 2000 Microsoft Money 2000 Intuit Quicken Basic 2000 E Center QuickLink III Mediamatics DVD Player MusicMatch Jukebox VirusScan Adobe Acrobat Reader HP diagnostic tests ...

Page 120: ... operating systems drivers and BIOS setup settings may change some of the entries To see other nondefault possibilities refer to the BIOS Setup utility which lists port and audio device configurations in the Advanced menu System Interrupts 0 System timer 1 Keyboard 2 Cascade from secondary interrupt controller 3 Free or COM2 IrDA port if enabled 4 COM1 serial port 5 Audio 6 Floppy disk drive 7 LPT...

Page 121: ...100 3FF 170 177 Internal CD ROM drive secondary IDE controller 1F0 1F7 Internal hard disk drive primary IDE controller 220 22F DOS games FM decoding 376 Internal CD ROM drive secondary IDE controller 378 37F LPT1 printer port 388 38B DOS games FM decoding 398 399 Motherboard resources 3B0 3BB VGA adapter 3C0 3DF VGA adapter 3E0 3E1 PCMCIA controller 3E8 3EF Modem 3F0 3F5 Floppy disk drive controll...

Page 122: ...formation Hardware and Software Specifications 122 User s Guide DMA Channels 0 ECP parallel port if enabled 1 DOS games FM decoding 2 Floppy disk drive 3 Fast IR if enabled 4 Cascade from secondary PMA controller 5 Free 6 Free 7 Free ...

Page 123: ...age you should use one of the power cords listed below To purchase a power cord including one for a country not listed below or a replacement AC adapter HP F1454A contact your local Hewlett Packard dealer or Sales and Service office Country Rated Voltage and Current HP Part Number Canada Mexico Philippines Taiwan United States 125 Vac 3 A 8120 6313 Europe Egypt Saudi Arabia 250 Vac 2 5 A 8120 6314...

Page 124: ...e store it in the battery pouch provided When discarding a battery pack contact your local waste disposal provider regarding local restrictions on the disposal or recycling of batteries To obtain a replacement battery contact your local dealer or HP sales office Do not charge the battery pack if the ambient temperature exceeds 45 C 113 F Laser Safety The CD ROM and DVD drives used with the HP Pavi...

Page 125: ...a residential installation In the unlikely event that there is interference to radio or television reception which can be determined by removing the unit s batteries and AC adapter try the following Reorienting or relocating the receiving antenna Relocating the computer with respect to the receiver Connecting the computer s AC adapter to another power outlet Connections to Peripheral Devices To ma...

Page 126: ...at may cause undesired operation Canada This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of the Canadian Department of Communications Le présent appareil numérique n émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de Classe B prescrites dans le r...

Page 127: ... Supplementary Information The product herewith complies with the requirements of the Low Voltage Directive 73 23 EEC EMC Directive 89 336 EEC and IEC 825 1 and carries the CE marking accordingly This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference rece...

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Page 129: ...BIOS updating 90 bottom view 16 C Caps Lock status light 17 CD ROM access light location 17 drive location 14 click buttons location 14 comfort and safety 41 computer registering 22 copyrights 2 Customer Care Web site 12 D diagnostic testing 111 display troubleshooting 97 docking port 16 drivers updating 90 DVD access light location 17 drive location 14 E eject button PC Cards 14 ergonomics 33 F f...

Page 130: ...ight 17 serial port location on Pavilion 15 setting up 19 shut down 52 shutting down 51 side view 14 software 10 license 3 updates 90 speakers location 13 SpeedStep Technology 56 Start menu 52 startup troubleshooting 109 status lights battery 54 location 17 power 21 support 90 telephone 91 suspending resuming and 110 troubleshooting 110 System standby 52 system off button location 16 T telephone s...

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