![background image](http://html.mh-extra.com/html/hp/jetdirect-640n/jetdirect-640n_administrators-manual_163697143.webp)
Verify the configuration of the network's 802.1X port. If it does not allow guest or temporary
access, you might need to pre-configure the HP Jetdirect print server for 802.1X operation
before connection to your network. Do this using an isolated LAN, or through a direct computer-
to-printer connection using a cross-over cable.
5.
Have any software applications been added to the network?
Make sure the applications are compatible, installed correctly, and use the correct printer
drivers.
6.
Can other users print?
The problem might be workstation-specific. Check the workstation network drivers, printer
drivers, and redirection (capture in Novell NetWare).
7.
If other users can print, are they using the same network operating system?
Check your system for proper network operating system setup.
8.
Is your protocol enabled on the HP Jetdirect print server?
Check the status of the network protocols on the HP Jetdirect configuration page. See
HP Jetdirect configuration pages on page 139
for information on the configuration page. (On
TCP/IP networks, you can also use the HP Embedded Web Server to check status of other
protocols. See
HP Embedded Web Server (V.45.xx.nn.xx) on page 63
)
9.
Is there an error message in the protocol's section on the HP Jetdirect configuration page?
See
HP Jetdirect configuration pages on page 139
for a list of error messages.
10.
If you are on a TCP/IP network, can you use Telnet to print directly to the printer?
To print directly, use the following Telnet command:
telnet <IP address> <port>
In the example,
<IP address>
is the IPv4 address assigned to the HP Jetdirect print server
and
<port>
is 9100, the default printing port of the print server.
In the Telnet session, type in data and press
Enter
. The data should print to the printer (a
manual form feed might be required).
ENWW
General troubleshooting 133
Summary of Contents for Jetdirect 640n
Page 2: ......
Page 3: ...HP Jetdirect Print Servers Administrator s Guide Firmware V 45 xx nn ...
Page 24: ...14 Chapter 2 HP software solutions summary ENWW ...
Page 114: ...104 Chapter 4 HP Embedded Web Server V 45 xx nn xx ENWW ...
Page 148: ...138 Chapter 7 Troubleshoot the HP Jetdirect print server ENWW ...
Page 202: ...192 Appendix C HP Jetdirect control panel menus V 45 xx nn xx ENWW ...
Page 220: ...210 Appendix D Open source licensing statements ENWW ...
Page 226: ...216 Index ENWW ...
Page 227: ......
Page 228: ... 2012 Hewlett Packard Development Company L P www hp com ...