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Procedure 1: Verify the printer is on and online
To verify that the printer is ready to print, check the following items:
1.
Is the printer plugged in and turned on?
Make sure the printer is plugged in and turned on. If the problem persists, you might have a
defective power cable, power source, or printer.
2.
Is the printer online?
The online
Ready
light should be lit. If not, press the appropriate buttons (for example,
Start
,
Pause/Resume
, or press
to access the menus) to place the printer online.
3.
For printers with a display, is the printer's control panel display blank? If not, verify the following:
●
Printer is turned on.
●
HP Jetdirect print server is installed correctly.
●
Printer is not in Power-Save mode.
4.
Does a message other than
READY
appear on the printer control panel display?
●
See Procedure 3 in this section for a list of network-related error messages and corrective
actions.
●
See your printer documentation for a complete list of control panel messages and
corrective actions.
Procedure 2: Print an HP Jetdirect configuration page
The HP Jetdirect configuration page is an important troubleshooting tool. This page lists the status of
your network and the HP Jetdirect print server. Also, the ability to print a configuration page provides
an indication that the printer is operating correctly. See
HP Jetdirect configuration pages
on page 139
for information on the HP Jetdirect configuration page.
NOTE:
For a TCP/IP network, you can view the configuration page from a Web browser by
accessing the HP Embedded Web Server. See
HP Embedded Web Server (V.45.xx.nn.xx)
on page 63
for more information.
130 Chapter 7 Troubleshoot the HP Jetdirect print server
ENWW
Summary of Contents for Jetdirect 640n
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Page 3: ...HP Jetdirect Print Servers Administrator s Guide Firmware V 45 xx nn ...
Page 24: ...14 Chapter 2 HP software solutions summary ENWW ...
Page 114: ...104 Chapter 4 HP Embedded Web Server V 45 xx nn xx ENWW ...
Page 148: ...138 Chapter 7 Troubleshoot the HP Jetdirect print server ENWW ...
Page 202: ...192 Appendix C HP Jetdirect control panel menus V 45 xx nn xx ENWW ...
Page 220: ...210 Appendix D Open source licensing statements ENWW ...
Page 226: ...216 Index ENWW ...
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