SP Wizard Step 4—Remote Support
Remote Support enables Hewlett Packard Enterprise to provide you with the best possible support
for your system, including the following:
•
Timely remote service
•
Remote online software updates
•
Accelerated troubleshooting and issue resolution
Remote Support sends diagnostic information, such as system health statistics, configuration
data, performance data, and system events, to HPE 3PAR Central. These diagnostics are required
for Hewlett Packard Enterprise to perform fault detection and analysis on your system that help
maximize your storage availability.
All remote communications are encrypted and transferred securely to 3PAR Central, and no
customer application data is ever transferred. No other business information is collected, and
the data is managed according to the Hewlett Packard Enterprise Data Privacy policy. For more
information, see the following website:
http://www8.hpe.com/us/en/privacy/privacy.html
Requirements for Setting Firewalls and Ports
Meeting firewall and port requirements are necessary when configuring inbound and outbound
connections on HPE 3PAR arrays. An
inbound
connection enables remote access to the SP and
3PAR StoreServ Storage for authorized 3PAR support personnel. An
outbound
connection
enables diagnostic data transfer such as alerts, 3PAR StoreServ Storage, SP log files, and
configuration files for remote diagnosis.
Secure Network Mode is a mode used for communication between the SP and HPE 3PAR
Connection portal for diagnostic data transfer (
Outbound
) and Remote Access (
Inbound
).
NOTE:
Connectivity to only one of the Global Access Servers is required for remote support.
Table 30 Firewall and port requirements
Secure Network Mode
Network Requirement
Your DNS server should allow
remote3par.houston.hpe.com to be resolved to
15.201.225.95
3PAR support portal IP address
Port 443 (https) to be opened (outbound) between SP IP
and the following IP address:
Outbound connectivity (Secure Service Collector Server)
•
remote3par.houston.hpe.com 15.201.225.95 (primary
IP address)
•
remote3par.houston.hpe.com 15.240.56.190
(secondary IP address)
Port 443 (https) to be opened (outbound) between SP IP
and the following IP addresses:
Inbound connectivity (Global Access Server)
•
15.201.200.205 g4t2481g.houston.hpe.com
•
15.201.200.206 g4t2482g.houston.hpe.com
•
15.240.0.73 g9t1615g.houston.hpe.com
•
15.240.0.74 g9t1616g.houston.hpe.com
104
Service Processor and System Setup
Summary of Contents for HPE 3PAR StoreServ 8000
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