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11 HP PC Hardware Diagnostics

To help troubleshoot and diagnose failures, use the UEFI-based hardware diagnostic solution that HP
includes on all products. This tool can even be used if the computer will not boot to the operating system.

Why run HP PC Hardware Diagnostics

The HP PC Hardware Diagnostic tools simplify the process of diagnosing hardware issues and expedite the
support process when issues are found. The tools save time by pinpointing the component that needs to be
replaced.

●

Isolate true hardware failures

: The diagnostics run outside of the operating system so they effectively

isolate hardware failures from issues that may be caused by the operating system or other software
components.

●

Failure ID

: When a failure is detected that requires hardware replacement, a 24-digit Failure ID is

generated. This ID can then be provided to the call agent, who will either schedule support or provide
replacement parts.

How to access and run HP PC Hardware Diagnostics

You can run the diagnostics from one of three places, depending on your preference and the health of the
computer.

1.

Turn on the computer and press

Esc

repeatedly until the BIOS Boot Menu appears.

2.

Press

F2

or select

Diagnostics (F2)

.

Pressing

F2

signals the system to search for the diagnostics in the following locations:

a.

A connected USB drive (to download the diagnostics tools to a USB drive, see the instructions in

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 212

)

b.

The hard disk drive

c.

A core set of diagnostics in the BIOS (for memory and hard disk drive) that are accessible only if
the USB or hard disk drive versions are not detected

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

NOTE:

Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only.

There are two options to download HP PC Hardward Diagnostics to USB device.

Option 1: HP PC Diagnostics homepage

–Provides access to the latest UEFI version

1.

Go to

http://www.hp.com/go/techcenter/pcdiags

.

2.

Click the

UEFI Dowload

link, and then select

Run

.

Option 2: Support and Drivers pages

–Provides downloads for a specific product for earlier and later

versions.

212 Chapter 11 HP PC Hardware Diagnostics

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Summary of Contents for EliteDesk 705 G1

Page 1: ...Maintenance and Service Guide HP EliteDesk 705 G1 Microtower HP EliteDesk 705 G1 Small Form Factor HP EliteDesk 705 G1 Desktop Mini ...

Page 2: ... herein This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company Second Edition November 2014 First Edition August 2014 Document Part Number 762914 002 Product notice This guide describes features that are common to most models S...

Page 3: ...w another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Inf...

Page 4: ...iv Safety warning notice ...

Page 5: ...ber Location 9 2 Illustrated parts catalog 10 Microtower MT chassis spare parts 10 Computer major components 10 Cables 12 Misc parts 13 Drives 15 Misc boards 16 Small Form Factor SFF chassis spare parts 17 Computer major components 17 Cables 19 Misc parts 20 Drives 22 Misc boards 23 Desktop Mini DM chassis spare parts 24 Computer major components 24 Cables 25 Misc parts 26 Drives 27 3 Routine care...

Page 6: ... and connectors 33 Hard Drives 33 Lithium coin cell battery 33 SATA hard drives 34 SATA hard drive cables 34 SATA data cable 34 SMART ATA drives 34 Cable management 35 4 Removal and replacement procedures Microtower MT chassis 36 Preparation for disassembly 36 Access panel 37 Front bezel 38 Optical drive bezel blank 39 Battery 40 Memory 42 DIMMs 42 DDR3 SDRAM DIMMs 42 Populating DIMM sockets 42 In...

Page 7: ...ry 76 Memory 78 DIMMs 78 DDR3 SDRAM DIMMs 78 Populating DIMM sockets 78 Installing DIMMs 79 Expansion card 81 Drives 85 Drive positions 86 Installing and Removing Drives 86 Removing a 3 5 inch device 88 Installing a 3 5 inch device 89 Removing a slim optical drive 92 Installing a slim optical drive 93 Removing and replacing a 3 5 inch hard drive 95 Removing a 2 5 inch hard drive 98 Installing a 2 ...

Page 8: ...g SODIMMs 131 Replacing the battery 133 Heat sink 136 Processor 137 Fan 138 Drive cage 139 WLAN module 141 M 2 solid state drive 143 External antennas select models only 145 System board 148 System board callouts 151 WLAN antennas 152 Changing from desktop to tower configuration 156 7 Computer Setup F10 Utility 157 Computer Setup F10 Utilities 157 Using Computer Setup F10 Utilities 158 Computer Se...

Page 9: ...s 197 Solving Internet access problems 197 Solving software problems 198 9 POST error messages 200 POST numeric codes and text messages 200 Interpreting POST diagnostic front panel LEDs and audible codes 205 10 Password security and resetting CMOS 208 Resetting the password jumper 208 Changing a Setup or Power On password 209 Deleting a Setup or Power On password 210 Clearing and resetting the CMO...

Page 10: ...reating recovery discs 218 Backing up your information 219 System Restore 219 System Recovery 220 System Recovery when Windows is responding 220 System Recovery when Windows is not responding 221 System Recovery using recovery media select models only 221 Using HP Recovery Disc operating system discs select models only 222 Appendix A Power Cord Set Requirements 224 General Requirements 224 Japanes...

Page 11: ... For support assistance and to learn more about the hardware and software installed on your computer model run the HP Support Assistant utility Microtower Small form factor NOTE The small form factor can be used in a tower orientation or a desktop orientation Standard Configuration Features 1 ...

Page 12: ...Desktop mini NOTE The desktop mini can be used in a tower orientation or a desktop orientation 2 Chapter 1 Product Features ...

Page 13: ...tor a dialog box will pop up asking if you want to use the connector for a microphone Line In device or a headphone You can reconfigure the connector at any time by double clicking the Audio Manager icon in the Windows taskbar NOTE The USB 2 0 Port Charging also provides current to charge a device such as a Smart Phone The charging current is available whenever the power cord is plugged into the s...

Page 14: ...e Headphone Connector a dialog box will pop up asking if you want to use the connector for a microphone Line In device or a headphone You can reconfigure the connector at any time by double clicking the Audio Manager icon in the Windows taskbar NOTE The USB 2 0 Port Charging also provides current to charge a device such as a Smart Phone The charging current is available whenever the power cord is ...

Page 15: ...he power cord is plugged into the system even when the system is off NOTE When a device is plugged into the Microphone Headphone Connector a dialog box will pop up asking if you want to use the connector for a microphone Line In device or a headphone You can reconfigure the connector at any time by double clicking the Audio Manager icon in the Windows taskbar NOTE The Power On Light is normally wh...

Page 16: ...a device is plugged into the blue Line In Audio Connector a dialog box will pop up asking if you want to use the connector for a line in device or a microphone You can reconfigure the connector at any time by double clicking the Audio Manager icon in the Windows taskbar When a graphics card is installed in one of the system board slots the video connectors on the graphics card and or the integrate...

Page 17: ...evice is plugged into the blue Line In Audio Connector a dialog box will pop up asking if you want to use the connector for a line in device or a microphone You can reconfigure the connector at any time by double clicking the Audio Manager icon in the Windows taskbar When a graphics card is installed in one of the system board slots the video connectors on the graphics card and or the integrated g...

Page 18: ...ni 1 DisplayPort Monitor Connectors 5 USB 2 0 Ports black 2 VGA Monitor Connector 6 RJ 45 Network Connector 3 Line Out Connector for powered audio devices green 7 Power Cord Connector 4 USB 3 0 Ports blue 8 Chapter 1 Product Features ...

Page 19: ... Each computer has a unique serial number and a product ID number that are located on the exterior of the computer Keep these numbers available for use when contacting customer service for assistance Serial Number Location 9 ...

Page 20: ...2 Illustrated parts catalog Microtower MT chassis spare parts Computer major components 10 Chapter 2 Illustrated parts catalog ...

Page 21: ...ut Windows 8 1 For use in models with Windows 8 1 Standard For use in models with Windows 8 1 Professional For use in NetClone models 5 Memory modules PC3 12800 1600 MHz 8 GB 4 GB 6 Processors include replacement thermal material AMD A10 7850B 3 7 GHz AMD A10 7800B 3 57 GHz AMD A10 6800B 4 1 GHz AMD A8 7600B 3 1 GHz AMD A8 6500B 3 5 GHz AMD A6 7400B 3 5 GHz AMD A6 6400B 3 9 GHz AMD A4 7350B 3 9 GH...

Page 22: ...A data cable 14 inch 1 straight end 1 angled end DMS 59 to dual VGA cable DMS 59 to dual DVI cable Adapter DisplayPort to HDMI Adapter DisplayPort to VGA Adapter DisplayPort to DVI DisplayPort cable Adapter DVI to VGA Adapter DVI I to VGA 12 Chapter 2 Illustrated parts catalog ...

Page 23: ...Misc parts Microtower MT chassis spare parts 13 ...

Page 24: ...se with card reader 6 Solenoid lock 7 Hood sensor 8 Clamp lock Secure Digital SD card reader Keyed cable lock Grommet hard drive isolation blue Antenna for use with WLAN card Antenna cover Removable frame carrier optical drive Mouse PS2 optical USB laser USB optical Washable Wireless Keyboards PS 2 USB Wireless Washable Smart card 14 Chapter 2 Illustrated parts catalog ...

Page 25: ...rid SSD 2 5 inch 500 GB 5400 rpm 2 5 inch FIPS 256 GB Solid state Drive SSD self encrypting SED 256 GB Solid state Drive SSD 180 GB Solid state Drive SSD 128 GB Solid state Drive SSD self encrypting drive SED 128 GB Solid state Drive SSD 120 GB Solid state Drive SSD Optical drives Blu ray BD Writer XL Drive DVD RW drive DVD ROM drive Grommet hard drive isolation blue Microtower MT chassis spare pa...

Page 26: ...hics card 1 GB 2 nVidia Quadro NVS310 PCIe x16 graphics card 512 MB nVidia Quadro NVS315 PCIe x16 graphics card 1 GB 3 GeForce GT630 PCIe x16 graphics card 2 GB AMD R9 255 graphics processor 2 GB AMD R7 240 graphics processor 2 GB 4 Intel PRO 1000 NIC 5 WLAN 802 11 a b g n Bluetooth 4 0 module HP WLAN 802 11 a b g n 2x2 module 6 Printer port PCI card 7 Serial port PCI card PCIe to M 2 adapter 128 ...

Page 27: ...nents Item Description 1 Front bezel Bezel blank 2 Power supply 240W 92 efficient 240W 90 efficient 240W standard 3 Access panel 4 System board includes replacement thermal material For use in models without Windows 8 1 Small Form Factor SFF chassis spare parts 17 ...

Page 28: ...dels 5 Memory modules PC3 12800 1600 MHz 8 GB 4 GB 6 Processors include replacement thermal material AMD A10 7850B 3 7 GHz AMD A10 7800B 3 57 GHz AMD A10 6800B 4 1 GHz AMD A8 7600B 3 1 GHz AMD A8 6500B 3 5 GHz AMD A6 7400B 3 5 GHz AMD A6 6400B 3 9 GHz AMD A4 7300B 3 9 GHz AMD A4 6300B 3 7 GHz 18 Chapter 2 Illustrated parts catalog ...

Page 29: ...ATA drive power cable SATA data cable 19 5 inch 2 straight ends DMS 59 to dual VGA cable DMS 59 to dual DVI cable Adapter DisplayPort to VGA Adapter DisplayPort to DVI Adapter DVI I to VGA Adapter DVI D to VGA Adapter DisplayPort to HDMI DisplayPort cable SATA power extension cable Small Form Factor SFF chassis spare parts 19 ...

Page 30: ...Misc parts 20 Chapter 2 Illustrated parts catalog ...

Page 31: ...SB 2 0 for use with card reader 7 Solenoid lock 8 Clamp lock includes universal cable plate not included 9 Hood sensor Chassis stand Antenna Hard drive conversion bracket Grommet hard drive isolation blue Mouse USB optical Washable Wireless USB laser PS2 optical Keyboard PS 2 USB USB mini Washable Smart card Small Form Factor SFF chassis spare parts 21 ...

Page 32: ...500 GB hybrid SSD 2 5 inch 500 GB 5400 rpm 2 5 inch FIPS 256 GB Solid state Drive SSD self encrypting SED 256 GB Solid state Drive SSD 180 GB Solid state Drive SSD 128 GB Solid state Drive SSD self encrypting drive SED 128 GB Solid state Drive SSD 120 GB Solid state Drive SSD Optical drives Blu ray BD Writer XL Drive DVD RW drive DVD ROM drive Grommet hard drive isolation blue 22 Chapter 2 Illustr...

Page 33: ...e x16 graphics card 1 GB AMD Radeon HD8490 PCIe x16 graphics card 1 GB AMD R9 255 graphics processor 2 GB AMD R7 240 graphics processor 2 GB 3 Intel PRO 1000 NIC 4 WLAN 802 11 a b g n Bluetooth 4 0 module HP WLAN 802 11 a b g n 2x2 module 5 Serial port PCI card 6 Printer port PCI card PCIe to M 2 adapter 128 GB M 2 SSD for use with PCIe to M 2 adapter Small Form Factor SFF chassis spare parts 23 ...

Page 34: ... country or region and then follow the on screen instructions Computer major components Item Description 1 Access panel 2 Front bezel Stand Power supply 120W 3 System board includes replacement thermal material For use in models without Windows 8 1 For use in models with Windows 8 1 Standard For use in models with Windows 8 1 Professional For use in NetClone models 24 Chapter 2 Illustrated parts c...

Page 35: ...MD A10 7800B 3 57 GHz AMD A8 7600B 3 1 GHz AMD A6 7400B 3 5 GHz AMD A4 7350B 3 4 GHz Cables Item Description 1 SATA power cable Wireless antenna cables Adapter DisplayPort to HDMI Adapter DisplayPort to VGA Adapter DisplayPort to DVI DisplayPort cable USB to serial adapter Desktop Mini DM chassis spare parts 25 ...

Page 36: ...ker 4 LED cover Hood sensor assembly Antenna cover HP Ultraslim Keyed Cable Lock WLAN modules HP WLAN 802 11 a b g n 2x2 HP WLAN 802 11 a b g n for use only in Indonesia Mouse USB laser USB optical Washable Wireless 26 Chapter 2 Illustrated parts catalog ...

Page 37: ...GB 7200 rpm hard drive 2 5 inch SED 500 GB 5400 rpm hard drive 2 5 inch FIPS Solid state drives 256 GB solid state drive SSD self encrypting SED 180 GB solid state drive SSD SATA 6 0 MLC 128 GB solid state drive SSD 128 GB solid state drive SSD Self encrypting Drive SED SATA 6 0 120 GB solid state drive SSD SATA 6 0 MLC M 2 drive 128 GB solid state drive SSD M 2 Desktop Mini DM chassis spare parts...

Page 38: ...ally for a while but it has been degraded in the internal layers reducing its life expectancy Networks built into many integrated circuits provide some protection but in many cases the discharge contains enough power to alter device parameters or melt silicon junctions Generating static The following table shows that Different activities generate different amounts of static electricity Static elec...

Page 39: ...e connected and fit snugly into the banana plug connector on the grounding mat or workstation Heel straps Toe straps Boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use them on both feet with a maximum of one megohm 10 resistance between the operator and ground Static Shielding Protection Levels Me...

Page 40: ...r on a sturdy level surface Leave a 10 2 cm 4 inch clearance on all vented sides of the computer and above the monitor to permit the required airflow Never restrict the airflow into the computer by blocking any vents or air intakes Do not place the keyboard with the keyboard feet down directly against the front of the desktop unit as this also restricts airflow Occasionally clean the air vents on ...

Page 41: ... a mild dishwashing liquid diluted with water Rinse well by wiping it with a cloth or swab dampened with clear water For stubborn stains use isopropyl rubbing alcohol No rinsing is needed as the alcohol will evaporate quickly and not leave a residue After cleaning always wipe the unit with a clean lint free cloth Occasionally clean the air vents on the computer Lint and other foreign matter can bl...

Page 42: ...r to the computer is turned off Clean the mouse ball by first removing the retaining plate and the ball from the housing Pull out any debris from the ball socket and wipe the ball with a clean dry cloth before reassembly To clean the mouse body follow the procedures in Cleaning the Computer Case on page 31 Service considerations Listed below are some of the considerations that you should keep in m...

Page 43: ...shock and vibration This applies to failed drives as well as replacement spares If a drive must be mailed place the drive in a bubble pack mailer or other suitable protective packaging and label the package Fragile Handle With Care Do not remove hard drives from the shipping package for storage Keep hard drives in their protective packaging until they are actually mounted in the computer Avoid dro...

Page 44: ... compatible with the SATA 1 5 Gb s drives Current HP desktop products ship with SATA 6 0 Gb s hard drives SATA data cables are susceptible to damage if overflexed Never crease a SATA data cable and never bend it tighter than a 30 mm 1 18 in radius The SATA data cable is a thin 7 pin cable designed to transmit data for only a single drive SMART ATA drives The Self Monitoring Analysis and Recording ...

Page 45: ...ng cut or crimped when the parts are moved When folding a flat ribbon cable never fold to a sharp crease Sharp creases may damage the wires Some flat ribbon cables come prefolded Never change the folds on these cables Do not bend any cable sharply A sharp bend can break the internal wires Never bend a SATA data cable tighter than a 30 mm 1 18 in radius Never crease a SATA data cable Do not rely on...

Page 46: ...ces that are connected to it CAUTION Turn off the computer before disconnecting any cables Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet In some systems the cooling fan is on even when the computer is in the Standby or Suspend modes The power cord should always be disconnected before servicing a unit 6 Disco...

Page 47: ...ve the access panel 1 Prepare the computer for disassembly Preparation for disassembly on page 36 2 Lift up on the access panel handle 1 slide the computer back approximately 12 mm 1 2 inch 2 and then lift the access panel off the computer 3 Access panel 37 ...

Page 48: ... Preparation for disassembly on page 36 2 Remove the access panel Access panel on page 37 3 Lift up the three tabs on the side of the bezel 1 then rotate the bezel off the chassis 2 38 Chapter 4 Removal and replacement procedures Microtower MT chassis ...

Page 49: ...ptical drive To remove the bezel blank 1 Remove the access panel Access panel on page 37 2 Remove the front bezel Front bezel on page 38 3 To remove the bezel blank press upward on the bottom tab and press downward on the top tab on the right side of the blank 1 and then rotate the blank off the front of the bezel 2 Optical drive bezel blank 39 ...

Page 50: ...these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object NOTE The lifetime of the lithium battery can be extended by plugging the computer into a live AC wall socket The lithium battery is only used when the computer is NOT connected to AC power HP encourages customers to recycle used electronic hardware HP original print cartridges and rech...

Page 51: ...the positive side up Push the other edge down until the clamp snaps over the other edge of the battery 2 Type 3 a Pull back on the clip 1 that is holding the battery in place and remove the battery 2 b Insert the new battery and position the clip back into place NOTE After the battery has been replaced use the following steps to complete this procedure 5 Replace the computer access panel 6 Plug in...

Page 52: ...rd 240 pin unbuffered non ECC PC3 12800 DDR3 1600 MHz compliant 1 5 volt DDR3 SDRAM DIMMs The DDR3 SDRAM DIMMs must also support CAS latency 11 DDR3 1600 MHz 11 11 11 timing contain the mandatory JEDEC SPD information In addition the computer supports 512 Mbit 1 Gbit and 2 Gbit non ECC memory technologies single sided and double sided DIMMs DIMMs constructed with x8 and x16 DDR devices DIMMs const...

Page 53: ...hannel A should be populated with the 2 GB DIMM and one 1 GB DIMM and Channel B should be populated with the other two 1 GB DIMMs With this configuration 4 GB will run as dual channel and 1 GB will run as single channel In any mode the maximum operational speed is determined by the slowest DIMM in the system Installing DIMMs CAUTION You must disconnect the power cord and wait approximately 30 seco...

Page 54: ...etween Channel A and Channel B 4 Push the module down into the socket ensuring that the module is fully inserted and properly seated Make sure the latches are in the closed position 3 5 Repeat steps 3 and 4 to install any additional modules 6 Replace the computer access panel 7 Reconnect the power cord and turn on the computer 8 Lock any security devices that were disengaged when the access panel ...

Page 55: ...tel PRO 1000 NIC PCIe to M 2 adapter 128 GB M 2 SSD for use with PCIe to M 2 adapter The computer has two PCI Express x1 expansion slots one PCI Express x16 expansion slot and one PCI Express x16 expansion slot that is downshifted to a x4 slot NOTE You can install a PCI Express x1 x8 or x16 expansion card in the PCI Express x16 slot For dual graphics card configurations the first primary card must...

Page 56: ...ver or the existing expansion card NOTE Before removing an installed expansion card disconnect any cables that may be attached to the expansion card a If you are installing an expansion card in a vacant socket you must slide one of the expansion slot covers up and out of the chassis or use a flatblade screwdriver to pry out one of the metal shields on the rear panel that covers the expansion slot ...

Page 57: ...ion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket Lift the card straight up then away from the inside of the chassis to remove it Be sure not to scrape the card against other components 6 Store the removed card in anti static packaging 7 If you are not installing a new expansion card install an expansion slot cover to close the ...

Page 58: ...on the card so that the whole connector seats properly in the expansion card slot 9 Rotate the slot cover retention latch back in place to secure the expansion card 10 Connect external cables to the installed card if needed Connect internal cables to the system board if needed 11 Replace the computer access panel 12 Reconnect the power cord and turn on the computer 13 Lock any security devices tha...

Page 59: ...80 GB Solid state Drive SSD 128 GB Solid state Drive SSD self encrypting drive SED 128 GB Solid state Drive SSD 120 GB Solid state Drive SSD Optical drives DVD RW drive DVD ROM drive Blu ray BD Writer XL Drive When installing drives follow these guidelines The primary Serial ATA SATA hard drive must be connected to the dark blue primary SATA connector on the system board labeled SATA0 Connect seco...

Page 60: ...tem properly turn off the computer and unplug the power cord Do not remove a drive while the computer is on or in standby mode Before handling a drive ensure that you are discharged of static electricity While handling a drive avoid touching the connector Handle a drive carefully do not drop it Do not use excessive force when inserting a drive Avoid exposing a hard drive to liquids temperature ext...

Page 61: ...evices installed in the computer run Computer Setup Removing a slim optical drive 1 Prepare the computer for disassembly Preparation for disassembly on page 36 2 Remove the access panel Access panel on page 37 3 Remove the front bezel Front bezel on page 38 4 Disconnect the power cable and data cable from the back of the optical drive CAUTION When removing the cables pull the tab or connector inst...

Page 62: ...e 37 3 Remove the front bezel Front bezel on page 38 If you are installing a device in a bay covered by a bezel blank remove the bezel blank See Optical drive bezel blank on page 39 for more information 4 Follow the instructions for removing the optical drive if one was installed Refer to Removing a slim optical drive on page 51 5 Align the small pins on the release latch with the small holes on t...

Page 63: ...Replace the computer access panel 11 Reconnect the power cord and any external devices then turn on the computer 12 Lock any security devices that were disengaged when the access panel was removed Removing a hard drive NOTE Before you remove the old hard drive be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive 1 Prepare the computer for disa...

Page 64: ...ove the access panel Access panel on page 37 3 You can install a 3 5 inch hard drive or a 2 5 inch hard drive with a 3 5 inch adapter bracket similar to the example shown below Slide the 2 5 inch drive into the bay adapter bracket ensuring the connector on the drive is fully inserted into the connector on the adapter bracket 54 Chapter 4 Removal and replacement procedures Microtower MT chassis ...

Page 65: ...d four extra silver mounting screws installed on the chassis next to the hard drives that are used when installing a hard drive in the upper drive bay Refer to Drives on page 49 for an illustration of the location of the extra mounting screws When replacing a hard drive in the lower bay use the four silver and blue mounting screws that were removed from the old drive to install the new drive If in...

Page 66: ...and blue mounting screws from the old drive and install them in the new drive 5 Slide the drive into the drive bay making sure to align the mounting screws with the guide slots until the drive snaps into place 56 Chapter 4 Removal and replacement procedures Microtower MT chassis ...

Page 67: ...e system board connector NOTE You must connect the primary hard drive data cable to the dark blue connector labeled SATA0 to avoid any hard drive performance problems If you are adding a second hard drive connect the data cable to one of the light blue SATA connector labeled SATA1 and SATA2 8 Replace the computer access panel 9 Reconnect the power cord and any external devices then turn on the com...

Page 68: ...the optical drive 1 and the hard drive 2 4 Remove the cable from the clips on the base pan and on the side of the hard drive cage 3 5 Disconnect the cable from the system board connector labeled SATAPWR0 4 and then remove the cable from the computer To reinstall the drive power cable reverse the removal procedure 58 Chapter 4 Removal and replacement procedures Microtower MT chassis ...

Page 69: ... access panel Access panel on page 37 3 Remove the front bezel Front bezel on page 38 4 Remove the Torx T15 screw 1 that secures the assembly to the chassis and then push the tab on the right side of the assembly 2 to disengage it from the chassis 5 Remove the cables from the clips on the base pan Front I O and power switch assembly 59 ...

Page 70: ...llowing system board connectors 2 Front USB yellow 3 Front AUD blue 4 Front USB3 0 blue 5 PB LED black 8 Remove the assembly from the inside of the computer To reinstall the assembly reverse the removal procedure 60 Chapter 4 Removal and replacement procedures Microtower MT chassis ...

Page 71: ...m the system board connector labeled CPUFAN 1 4 Loosen the four silver captive Torx T15 screws 2 that secure the heat sink to the system board CAUTION Remove heat sink retaining screws in diagonally opposite pairs as in an X to even the downward forces on the processor The pins on the socket are very fragile and any damage to them may require replacing the system board 5 Lift the heat sink from at...

Page 72: ...l on page 37 3 Remove the heat sink Heat sink on page 61 4 Rotate the locking lever to its full open position 1 5 Carefully lift the processor from the socket 2 CAUTION Do NOT handle the pins in the processor socket These pins are very fragile and handling them could cause irreparable damage Once pins are damaged it may be necessary to replace the system board The heat sink must be installed withi...

Page 73: ...000 www1 hp com support files Speaker 1 Prepare the computer for disassembly Preparation for disassembly on page 36 2 Remove the access panel Access panel on page 37 3 Remove the speaker cable from the clip on the base pan 4 Disconnect the speaker wire from the system board connector labeled SPKR 1 5 From the inside of the chassis remove the silver Torx T15 screw 2 that secures the speaker to the ...

Page 74: ...6 Remove the speaker from the chassis 3 To replace the speaker reverse the removal procedures 64 Chapter 4 Removal and replacement procedures Microtower MT chassis ...

Page 75: ... page 37 3 Remove the three silver Phillips screws that secure the fan to the rear of chassis 4 Disconnect the fan control cable 1 from the system board connector labeled CHFAN2 5 Lift the fan out of the chassis 2 To install the fan assembly reverse the removal procedure Be sure to orient the air flow out of the unit Rear chassis fan 65 ...

Page 76: ...e only in China Power supply 280W standard 1 Prepare the computer for disassembly Preparation for disassembly on page 36 2 Remove the access panel Access panel on page 37 3 Remove the four silver Torx T15 screws that connect the power supply to the chassis 66 Chapter 4 Removal and replacement procedures Microtower MT chassis ...

Page 77: ...d the PWRCPU system board connector 2 6 Press the tab 3 on the base pan in front of the power supply that holds it in place 7 Slide the power supply toward the front of the computer rotate toward the fan so the power supply clears the lip on the top of the chassis and then lift the power supply out of the chassis 4 Power supply 67 ...

Page 78: ...the access panel Access panel on page 37 3 When replacing the system board make sure the following components are removed from the defective system board and installed on the replacement system board Memory modules Memory on page 42 Expansion cards Expansion cards on page 45 Heat sink Heat sink on page 61 Processor Processor on page 62 4 Disconnect all cables connected to the system board noting t...

Page 79: ... system board out of the computer 2 When reinstalling the system board first insert the I O panel back into the slots in the rear of the chassis and then align the board with the chassis screw holes NOTE When replacing the system board you must change the chassis serial number in the BIOS System board 69 ...

Page 80: ...nnector White 4 pin processor power CMOS CMOS button Yellow Reset CMOS XU1 Processor Green Processor soldered on BAT Battery socket Black RTC battery CPUFAN Processor fan connector White Processor fan FRONT AUD Front I O connector Blue Front I O DIMM4 DIMM4 Channel A White Memory module X4PCIEXP PCI Express x16 downshifted to x4 Black Expansion card DIMM3 DIMM3 Channel A Black Memory module X1PCIE...

Page 81: ...PWR0 Drive power connector Black Drives COMB Serial Port Black Optional second serial port PWR Power connector White 24 pin main power connector Serial VGA Display connector Serial port connector Silver VGA and serial port connectors FRONT USB3 0 Front I O Blue Front I O power switch DISPLAYPORT DisplayPort Silver DisplayPort connector SATA2 SATA 3 0 Light blue Optical drive or second hard drive D...

Page 82: ...eral devices that are connected to it CAUTION Turn off the computer before disconnecting any cables Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet In some systems the cooling fan is on even when the computer is in the Standby or Suspend modes The power cord should always be disconnected before servicing a uni...

Page 83: ...puter 2 To install the access panel reverse the removal procedure Front bezel 1 Prepare the computer for disassembly Preparation for disassembly on page 72 2 Remove the access panel Access panel on page 73 3 Lift up the three tabs on the side of the bezel 1 then rotate the bezel off the chassis 2 To install the front bezel reverse the removal procedure Access panel 73 ...

Page 84: ...one of the five silver 6 32 standard screws located on top of the drive cage 4 Install the security screw through the middle front bezel release tab to secure the front bezel in place 5 Replace the access panel 6 If the computer was on a stand replace the stand 7 Reconnect the power cord and turn on the computer 8 Lock any security devices that were disengaged when the access panel was removed 74 ...

Page 85: ...4 To remove a slim optical drive bezel blank press inward on the four retaining tabs 1 and pull the blank off the front bezel 2 To remove a 3 5 inch bezel blank press the two retaining tabs that hold the bezel blank in place towards the outer right edge of the bezel 3 and slide the bezel blank back and to the right to remove it 4 NOTE After removing the slim optical drive bezel blank and installin...

Page 86: ...e procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object NOTE The lifetime of the lithium battery can be extended by plugging the computer into a live AC wall socket The lithium battery is only used when the computer is NOT connected to AC power HP encourages customers to recycle used electronic hardware HP original print cartridges and recharge...

Page 87: ...the positive side up Push the other edge down until the clamp snaps over the other edge of the battery 2 Type 3 a Pull back on the clip 1 that is holding the battery in place and remove the battery 2 b Insert the new battery and position the clip back into place NOTE After the battery has been replaced use the following steps to complete this procedure 5 Replace the computer access panel 6 Plug in...

Page 88: ...40 pin unbuffered non ECC PC3 12800 DDR3 1600 MHz compliant 1 5 volt DDR3 SDRAM DIMMs The DDR3 SDRAM DIMMs must also support CAS latency 11 DDR3 1600 MHz 11 11 11 timing contain the mandatory JEDEC SPD information In addition the computer supports 512 Mbit 1 Gbit and 2 Gbit non ECC memory technologies single sided and double sided DIMMs DIMMs constructed with x8 and x16 DDR devices DIMMs construct...

Page 89: ...nd one 1 GB DIMM and Channel B should be populated with the other two 1 GB DIMMs With this configuration 4 GB will run as dual channel and 1 GB will run as single channel In any mode the maximum operational speed is determined by the slowest DIMM in the system Installing DIMMs CAUTION You must disconnect the power cord and wait approximately 30 seconds for the power to drain before adding or remov...

Page 90: ...ckets on page 78 for more information 5 Push the module down into the socket ensuring that the module is fully inserted and properly seated Make sure the latches are in the closed position 3 6 Repeat steps 4 and 5 to install any additional modules 7 Replace the access panel 8 If the computer was on a stand replace the stand 9 Reconnect the power cord and turn on the computer 10 Lock any security d...

Page 91: ...slot and one PCI Express x16 expansion slot that is downshifted to a x4 slot NOTE The PCI Express slots support only low profile cards You can install a PCI Express x1 x4 x8 or x16 expansion card in the PCI Express x16 slot For dual graphics card configurations the first primary card must be installed in the PCI Express x16 slot that is NOT downshifted to a x4 To remove replace or add an expansion...

Page 92: ... the existing expansion card NOTE Before removing an installed expansion card disconnect any cables that may be attached to the expansion card a If you are installing an expansion card in a vacant socket remove the appropriate expansion slot cover on the back of the chassis Pull the slot cover straight up then away from the inside of the chassis 82 Chapter 5 Removal and replacement procedures smal...

Page 93: ...sion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket Pull the expansion card straight up from the socket then away from the inside of the chassis to release it from the chassis frame Be sure not to scrape the card against the other components 6 Store the removed card in anti static packaging 7 If you are not installing a new expan...

Page 94: ...hole connector seats properly in the expansion card slot 9 Rotate the slot cover retention latch back in place to secure the expansion card 10 Connect external cables to the installed card if needed Connect internal cables to the system board if needed 11 Replace the computer access panel 12 If the computer was on a stand replace the stand 13 Reconnect the power cord and turn on the computer 14 Lo...

Page 95: ...g SED 500 GB 7200 rpm 2 5 inch 500 GB hybrid SSD 2 5 inch 500 GB 5400 rpm 2 5 inch FIPS 256 GB Solid state Drive SSD self encrypting SED 256 GB Solid state Drive SSD 180 GB Solid state Drive SSD 128 GB Solid state Drive SSD self encrypting drive SED 128 GB Solid state Drive SSD 120 GB Solid state Drive SSD Optical drives DVD RW drive DVD ROM drive Blu ray BD Writer XL Drive Drives 85 ...

Page 96: ...oard labeled SATA0 Connect secondary hard drives and optical drives to one of the light blue SATA connectors on the system board labeled SATA1 and SATA2 Connect a media card reader USB 2 0 cable to the USB connector on the system board labeled MEDIA The power cable for the drives has two branches coming off the system board connector The first branch is a dual headed cable with the first connector...

Page 97: ...he other four are used as guide screws for a media card reader or a secondary hard drive in the 3 5 inch optional drive bay 2 CAUTION To prevent loss of work and damage to the computer or drive If you are inserting or removing a drive shut down the operating system properly turn off the computer and unplug the power cord Do not remove a drive while the computer is on or in standby mode Before hand...

Page 98: ...Remove the access panel Access panel on page 73 3 Remove the front bezel Front bezel on page 73 4 Rotate the drive cage to its upright position 5 Disconnect the drive cables from the rear of the drive or if you are removing a media card reader disconnect the USB cable from the system board as indicated in the following illustration 88 Chapter 5 Removal and replacement procedures small form factor ...

Page 99: ...re installing a drive in a bay covered by a bezel blank remove the bezel blank See Bezel blanks on page 75 for more information 4 Install 6 32 guide screws in the holes on each side of the drive NOTE HP has supplied four extra 6 32 guide screws on top of the drive cage Refer to Installing and Removing Drives on page 86 for an illustration of the location of the extra guide screws When replacing a ...

Page 100: ...a card reader you must use the USB 3 0 to USB 2 0 adapter 1 and connect the adapter cable from the media card reader to the USB 2 0 connector on the system board labeled MEDIA 2 NOTE Refer to System board callouts on page 118 for an illustration of the system board drive connectors 90 Chapter 5 Removal and replacement procedures small form factor SFF chassis ...

Page 101: ...rotating the drive cage down 9 Replace the front bezel 10 Replace the computer access panel 11 If the computer was on a stand replace the stand 12 Reconnect the power cord and any external devices then turn on the computer 13 Lock any security devices that were disengaged when the access panel was removed Drives 91 ...

Page 102: ...page 73 3 Disconnect the power cable 1 and data cable 2 from the rear of the optical drive push the green release latch on the right rear side of the drive toward the center of the drive 3 then slide the drive forward and out of the bay through the front bezel 4 CAUTION When removing the cables pull the tab or connector instead of the cable itself to avoid damaging the cable 92 Chapter 5 Removal a...

Page 103: ...w optical drive can be used the release latch must be attached a Peel the backing off the adhesive on the release latch b Without allowing the release latch to touch the optical drive carefully align the holes on the release latch with the pins on the side of the optical drive Make sure the release latch is oriented properly c Insert the pin at the front of the optical drive into the hole at the e...

Page 104: ...drive connectors 7 Replace the front bezel if it was removed NOTE An optional bezel trim piece that surrounds the front of the optical drive is available from HP Install the bezel trim piece in the front bezel before installing the front bezel 8 Replace the computer access panel 9 If the computer was on a stand replace the stand 10 Reconnect the power cord and any external devices then turn on the...

Page 105: ...repare the computer for disassembly Preparation for disassembly on page 72 2 Remove the access panel Access panel on page 73 3 Disconnect the power cable 1 and data cable 2 from the back of the hard drive 4 Pull the release lever next to the rear of the hard drive outward 1 While pulling the release lever out slide the drive back until it stops then lift the drive up and out of the bay 2 Drives 95...

Page 106: ...ide screws from the old hard drive to the new hard drive 6 Align the guide screws with the slots on the chassis drive cage press the hard drive down into the bay then slide it forward until it stops and locks in place 96 Chapter 5 Removal and replacement procedures small form factor SFF chassis ...

Page 107: ...ected to the dark blue connector labeled SATA0 on the system board to avoid any hard drive performance problems 8 Replace the access panel 9 If the computer was on a stand replace the stand 10 Reconnect the power cord and turn on the computer 11 Lock any security devices that were disengaged when the access panel was removed Drives 97 ...

Page 108: ...ive back until it stops and pull it down and out of the drive bay 2 Installing a 2 5 inch hard drive 1 Prepare the computer for disassembly Preparation for disassembly on page 72 2 Remove the access panel Access panel on page 73 3 Install four black and blue M3 isolation mounting guide screws two on each side of the drive NOTE When replacing a drive transfer the four M3 isolation mounting guide sc...

Page 109: ... labeled SATA0 on the system board If it is a secondary drive connect the data cable to one of the light blue SATA connectors on the system board 7 Rotate the drive cage back down to its normal position CAUTION Be careful not to pinch any cables or wires when rotating the drive cage down 8 Replace the computer access panel 9 If the computer was on a stand replace the stand 10 Reconnect the power c...

Page 110: ...system board connector labeled SATAPWR0 1 and then remove the cable from the computer 5 Disconnect the cable from the hard drive 2 and the optical drive 3 6 Remove the cable from the clips on the base pan and on the drive cages and then remove the drive power cable from the computer To reinstall the drive power cable reverse the removal procedure 100 Chapter 5 Removal and replacement procedures sm...

Page 111: ... Access panel on page 73 3 Rotate the drive cage to its upright position 4 Remove the cables from the hook on the baffle 5 Rotate the baffle upward 1 pull the baffle away from the rear of the chassis to disengage the clips that secure the baffle to the rear of the chassis 2 and the remove the baffle from the chassis 3 To install the baffle reverse the removal procedure Baffle 101 ...

Page 112: ...e to its upright position 4 Rotate the baffle to its upright position 5 Slide the hood sensor straight out of the notch in the chassis 1 NOTE A flat blade screwdriver can be used to push the hood sensor out of the slot 6 Unplug the sensor cable from the system board connector labeled HSENSE 2 To install the hood sensor reverse the removal procedure 102 Chapter 5 Removal and replacement procedures ...

Page 113: ...paration for disassembly on page 72 2 Remove the access panel Access panel on page 73 3 Remove the front bezel Front bezel on page 73 4 Rotate the drive cage to its upright position 5 Disconnect the cables from the system board as follows 1 Yellow connector labeled FRONT_USB 2 Blue connector labeled FRONT AUD 3 Blue connector labeled FRONT_USB3 0 Front I O assembly 103 ...

Page 114: ...an 7 Remove the Torx T15 screw 1 that secures the assembly to the front of the chassis 8 Press the tab on the right side of the assembly 2 and then push the assembly into the computer 104 Chapter 5 Removal and replacement procedures small form factor SFF chassis ...

Page 115: ...e front I O assembly reverse the removal procedure NOTE Be sure to correctly route the cables beneath the drive cage when reinstalling the assembly Proper cable routing prevents damage to the cables and allows the drive cage to close properly Front I O assembly 105 ...

Page 116: ...ove the front bezel Front bezel on page 73 4 Rotate the drive cage to its upright position 5 From the inside of the front of the chassis press the tab at the top of the power switch 1 and push the top of the power switch away from the front of the chassis 2 6 Remove the cable from the clips built into the bottom of the chassis 1 106 Chapter 5 Removal and replacement procedures small form factor SF...

Page 117: ...onnect the power switch cable from the system board connector labeled PB LED 2 8 Remove the power switch assembly from the computer To install the power switch reverse the removal procedures Power switch 107 ...

Page 118: ...ont bezel on page 73 4 Rotate the drive cage to its upright position 5 From the outside front of the chassis remove the two Torx T15 screws that secure the speaker 6 From the inside of the chassis disconnect the speaker cable from the white system board labeled SPKR 1 and the remove the speaker from the chassis 2 To install the speaker reverse the removal procedures 108 Chapter 5 Removal and repla...

Page 119: ...t the heat sink especially if you cannot warm the heat sink prior to removal Inadvertently removing the processor can damage the pins The heat sink is secured atop the processor with four captive Torx screws The heat sink does not include a fan 1 Prepare the computer for disassembly Preparation for disassembly on page 72 2 Remove the access panel Access panel on page 73 3 Rotate the drive cage to ...

Page 120: ...oard tray CAUTION Heat sink retaining screws should be removed in diagonally opposite pairs as in an X to even the downward forces on the processor This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board 110 Chapter 5 Removal and replacement procedures small form factor SFF chassis ...

Page 121: ...has been cleaned with an alcohol wipe and fresh thermal grease has been applied to the top of the processor CAUTION Heat sink retaining screws should be tightened in diagonally opposite pairs as in an X to evenly seat the heat sink on the processor to avoid damage that could require replacing the system board Failure to install the baffle may cause the computer to overheat Heat sink 111 ...

Page 122: ...4 7300B processor 3 9 GHz AMD A4 6300B processor 3 7 GHz 1 Prepare the computer for disassembly Preparation for disassembly on page 72 2 Remove the access panel Access panel on page 73 3 Rotate the drive cage to its upright position 4 Remove the baffle Baffle on page 101 5 Remove the heat sink Heat sink on page 109 6 Rotate the locking lever to its full open position 1 112 Chapter 5 Removal and re...

Page 123: ...he heat sink must be installed within 24 hours of installing the processor to prevent damage to the processor s solder connections To replace the processor reverse the removal procedures NOTE After installing a new processor onto the system board always update the system ROM to ensure that the latest version of the BIOS is being used on the computer The latest system BIOS can be found on the Web a...

Page 124: ...s always present on the system board when the computer is plugged into an active AC outlet To avoid possible personal injury and damage to the equipment the power cord should be disconnected from the computer and or the AC outlet before opening the computer 1 Prepare the computer for disassembly Preparation for disassembly on page 72 2 Remove the access panel Access panel on page 73 3 Rotate the d...

Page 125: ...lease lever at the front of the power supply 1 slide the power supply forward 2 and then remove it from the chassis 3 To install the power supply reverse the removal procedure CAUTION When installing the power supply cables make sure they are properly positioned so they are not cut by the drive cage and are not pinched by the rotating power supply Power supply 115 ...

Page 126: ... the baffle Baffle on page 101 4 Rotate the drive cage to its upright position 5 When replacing the system board make sure the following components are removed from the defective system board and installed on the replacement system board Memory modules Memory on page 78 Expansion cards Expansion card on page 81 Heat sink Heat sink on page 109 Processor Processor on page 112 6 Remove the baffle fro...

Page 127: ... system board out of the computer When reinstalling the system board first insert the I O panel back into the slots in the rear of the chassis and then align the board with the chassis screw holes NOTE When replacing the system board you must change the chassis serial number in the BIOS System board 117 ...

Page 128: ...or White 4 pin processor power CMOS CMOS button Yellow Reset CMOS XU1 Processor Green Processor soldered on BAT Battery socket Black RTC battery CPUFAN Processor fan connector White Processor fan FRONT AUD Front I O connector Blue Front I O DIMM4 DIMM4 Channel A White Memory module X4PCIEXP PCI Express x16 downshifted to x4 Black Expansion card DIMM3 DIMM3 Channel A Black Memory module X1PCIEXP2 P...

Page 129: ...WR0 Drive power connector Black Drives COMB Serial Port Black Optional second serial port PWR Power connector White 24 pin main power connector Serial VGA Display connector Serial port connector Silver VGA and serial port connectors FRONT USB3 0 Front I O Blue Front I O power switch DISPLAYPORT DisplayPort Silver DisplayPort connector SATA2 SATA 3 0 Light blue Optical drive or second hard drive DI...

Page 130: ...t side is facing down and place the computer in the optional stand NOTE To stabilize the computer in a tower orientation HP recommends the use of the optional tower stand 3 Reconnect the power cord and any external devices then turn on the computer NOTE Ensure at least 10 2 centimeters 4 inches of space on all sides of the computer remains clear and free of obstructions 4 Lock any security devices...

Page 131: ...reparation on page 28 for initial safety procedures 1 Remove disengage any security devices that prohibit opening the computer 2 Remove all removable media such as a USB flash drive from the computer 3 Turn off the computer properly through the operating system then turn off any external devices CAUTION Turn off the computer before disconnecting any cables Regardless of the power on state voltage ...

Page 132: ... disassembly on page 121 2 Loosen the thumbscrew on the rear of the computer 1 then slide the panel forward and lift if off the computer 2 To install the access panel reverse the removal procedure 122 Chapter 6 Removal and replacement procedures desktop mini DM chassis ...

Page 133: ... SSD SATA 6 0 MLC 128 GB solid state drive SSD 128 GB solid state drive SSD Self encrypting Drive SED SATA 6 0 120 GB solid state drive SSD SATA 6 0 MLC NOTE Before you remove the old hard drive be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive 1 Prepare the computer for disassembly Preparation for disassembly on page 121 2 Remove the acces...

Page 134: ...l it stops then lift the drive up and out of the bay 2 5 To install a hard drive you must transfer the silver and blue isolation mounting guide screws from the old hard drive to the new hard drive 6 Transfer the drive cables from the old drive to the new drive 124 Chapter 6 Removal and replacement procedures desktop mini DM chassis ...

Page 135: ...assis drive cage press the hard drive down into the bay then slide it forward until it stops and locks in place 8 Connect the hard drive power cable 1 and data cable 2 to the system board Reverse this procedure to replace the hard drive Hard drive 125 ...

Page 136: ...emove the speaker 1 Prepare the computer for disassembly Preparation for disassembly on page 121 2 Remove the access panel Access panel on page 122 3 From the front of the computer pull to remove the white peg that secures the speaker 1 4 Disconnect the speaker cable from the system board connector 2 126 Chapter 6 Removal and replacement procedures desktop mini DM chassis ...

Page 137: ...5 Lift to remove the speaker from the computer 3 To install the speaker reverse the removal procedures Speaker 127 ...

Page 138: ...anel on page 122 3 Position the access panel upside down so you can access the inside of the bezel 4 Pull down to loose the bottom interior on the bezel 1 5 Disengage the tabs on the top interior of the bezel 2 6 Remove the bezel from the access panel To install the front bezel reverse the removal procedure 128 Chapter 6 Removal and replacement procedures desktop mini DM chassis ...

Page 139: ...6 GB of memory DDR3 SDRAM SODIMMs For proper system operation the SODIMMs must be industry standard 204 pin unbuffered non ECC PC3 12800 DDR3 1600 MHz compliant 1 5 volt DDR3 SDRAM SODIMMs The DDR3 SDRAM SODIMMs must also support CAS latency 11 DDR3 1600 MHz 11 11 11 timing contain the mandatory Joint Electronic Device Engineering Council JEDEC specification In addition the computer supports 512 M...

Page 140: ...one channel only The system will operate in a higher performing dual channel mode if the memory capacity of the SODIMM in Channel A is equal to the memory capacity of the SODIMM in Channel B The system will operate in flex mode if the memory capacity of the SODIMM in Channel A is not equal to the memory capacity of the SODIMM in Channel B In flex mode the channel populated with the least amount of...

Page 141: ...ted metal contacts to prevent corrosion and or oxidation resulting from having incompatible metals in contact with each other Static electricity can damage the electronic components of the computer or optional cards Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object When handling a memory module be careful not to touch...

Page 142: ...he hard drive and connect the power and data cables to the system board 7 Replace the access panel 8 If the computer was on a stand replace the stand 9 Reconnect the power cord and turn on the computer 10 Lock any security devices that were disengaged when the computer cover or access panel was removed The computer automatically recognizes the additional memory when you turn on the computer 132 Ch...

Page 143: ...cleared Static electricity can damage the electronic components of the computer or optional equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object NOTE The lifetime of the lithium battery can be extended by plugging the computer into a live AC wall socket The lithium battery is only used when the computer is NOT ...

Page 144: ...ttery out of the holder 2 b Pull back on the clip 1 and slide the replacement battery down into the holder 2 Type 2 a Push the battery toward the outside of the chassis to release it from the holder and lift it out 134 Chapter 6 Removal and replacement procedures desktop mini DM chassis ...

Page 145: ...g steps to complete this procedure 5 Replace the computer access panel 6 Plug in the computer and turn on power to the computer 7 Reset the date and time your passwords and any special system setups using Computer Setup 8 Lock any security devices that were disengaged when the computer access panel was removed Replacing the battery 135 ...

Page 146: ...r indicated on the heat sink loosen the four captive Torx screws 1 and then lift the heat sink out of the computer 2 CAUTION Be sure the loosen the screws in the order indicated by the numbers stamped on the heat sink CAUTION To reduce a degradation in thermal performance be sure not to touch the thermal grease on the surface of the processor or the heat sink To replace the heat sink reverse the r...

Page 147: ... handle the pins in the processor socket These pins are very fragile and handling them could cause irreparable damage Once pins are damaged it may be necessary to replace the system board The heat sink must be installed within 24 hours of installing the processor to prevent damage to the processor s solder connections To replace the processor reverse the removal procedures NOTE After installing a ...

Page 148: ...nnector labeled CHFAN 1 5 Remove the four Torx screws that secure the fan to the computer 2 6 Remove the fan from the computer To install the fan reverse the removal procedure NOTE To avoid damaging the rubber screw grommets installed around the captive screws when installing the fan push down on the fan assembly before you tighten the screws Make sure the grommets are positioned correctly before ...

Page 149: ...drive cage is secured with three Phillips screws 1 Prepare the computer for disassembly Preparation for disassembly on page 121 2 Remove the access panel Access panel on page 122 3 Remove the three screws 1 that secure the drive cage to the computer Drive cage 139 ...

Page 150: ...4 Lift the drive cage up and out of the computer 2 To install the drive cage reverse the removal procedure 140 Chapter 6 Removal and replacement procedures desktop mini DM chassis ...

Page 151: ... two connected antennas NOTE WLAN module appearance may vary 1 Prepare the computer for disassembly Preparation for disassembly on page 121 2 Remove the access panel Access panel on page 122 3 Remove the hard drive Hard drive on page 123 4 Remove the drive cage Drive cage on page 139 5 Disconnect the antenna cables from the module 1 6 Remove the screw 2 that secures the module to the computer WLAN...

Page 152: ...e it from the socket 3 To install the WLAN module reverse the removal procedure NOTE WLAN modules are designed with a notch to prevent incorrect insertion 142 Chapter 6 Removal and replacement procedures desktop mini DM chassis ...

Page 153: ...sembly Preparation for disassembly on page 121 2 Remove the access panel Access panel on page 122 3 Remove the hard drive Hard drive on page 123 4 Remove the drive cage Drive cage on page 139 5 Remove the heat sink Heat sink on page 136 6 Remove the fan Fan on page 138 7 Rotate the drive cage to its upright position 8 Remove the Phillips screw that secures the module to the computer M 2 solid stat...

Page 154: ...then pull it away to remove it from the socket To install the M 2 SSD reverse the removal procedures NOTE M 2 SSDs are designed with a notch to prevent incorrect insertion 144 Chapter 6 Removal and replacement procedures desktop mini DM chassis ...

Page 155: ...hard drive Hard drive on page 123 4 Remove the drive cage Drive cage on page 139 5 Remove the heat sink Heat sink on page 136 6 Remove the fan Fan on page 138 7 Using a screwdriver pry out the two knockouts that cover the antenna cable connector holes on the back of the computer 8 Insert the cable connectors into the slots on the rear of the computer and then fasten the connectors using the includ...

Page 156: ...ntenna cable to the connector labeled 1 on the WLAN module 10 Route the white cable using the hooks connected to the chassis Note the correct cable routing in the following image 146 Chapter 6 Removal and replacement procedures desktop mini DM chassis ...

Page 157: ...Properly installed the white antenna routes under the fan and hard drive SATA cables External antennas select models only 147 ...

Page 158: ...Remove the hard drive Hard drive on page 123 4 Remove the drive cage Drive cage on page 139 5 Remove the heat sink Heat sink on page 136 6 Remove the fan Fan on page 138 7 Remove the solid state drive M 2 solid state drive on page 143 8 Remove the memory modules Memory on page 129 9 Remove the WLAN module WLAN module on page 141 10 Remove the solid state drive M 2 solid state drive on page 143 11 ...

Page 159: ... reprogram the board will result in eventual failure such as an activation failure need to reactivate the system or a system recovery failure To update SMBIOS information in Computer Setup 1 Turn on or restart the computer 2 Press Esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen NOTE If you do not press Esc at the appropriate time you must restart t...

Page 160: ... Asset Tag Enter the 18 byte identifier assigned to the computer Support Feature Byte Enter the Feature Byte string The feature byte string is case sensitive The label includes spaces after every four characters You can enter or ignore these spaces their only purpose is to help with data entry There is a character limitation of 40 bytes per line When you reach this limit go If you make an error du...

Page 161: ... CMOS Yellow CMOS reset button DIMM3 Black Secondary memory socket SATA PWR0 White Hard drive power connector DIMM1 Black Primary memory socket CPU FAN White Fan connector HSENSE White Hood sensor connector PSWD Black blue Password header and jumper SPKR White Speaker connector M 2 Black Solid state drive socket M 2 Black WLAN module socket System board 151 ...

Page 162: ...21 2 Remove the access panel Access panel on page 122 3 Remove the hard drive Hard drive on page 123 4 Remove the drive cage Drive cage on page 139 5 Remove the heat sink Heat sink on page 136 6 Remove the fan Fan on page 138 7 Disconnect the WLAN antenna cables from the WLAN module 8 Remove the system board System board on page 148 152 Chapter 6 Removal and replacement procedures desktop mini DM ...

Page 163: ...e keyboard Note the locations the cables are taped to the chassis as shown in the following image 10 On the rear of the computer remove the antenna cover by pressing on the tab on the top of the cover 1 and then rotating the cover off the computer 2 WLAN antennas 153 ...

Page 164: ...wing image 12 Remove the front transceiver from the inside of the computer by pressing the tab to disengage the transceiver and removing the transceiver arrow in following image points to the tabs on the inside of the computer 154 Chapter 6 Removal and replacement procedures desktop mini DM chassis ...

Page 165: ... computer by pressing the tab to disengage the transceiver and removing the transceiver arrow in following image points to the tabs on the inside of the computer Reverse the removal procedure to install the WLAN antennas and transceivers WLAN antennas 155 ...

Page 166: ...present on the system board as long as the system is plugged into an active AC outlet You must disconnect the power cord to avoid damage to the internal components of the computer 5 Orient the computer so that its right side is facing up and place the computer in the optional stand NOTE To stabilize the computer in a tower orientation HP recommends the use of the optional tower stand 6 Reconnect t...

Page 167: ...ss of the mode selected To manually switch to Post Messages Enabled during POST press any key except F1 through F12 Establish an Ownership Tag the text of which is displayed each time the system is turned on or restarted Enter the Asset Tag or property identification number assigned by the company to this computer Enable the power on password prompt during system restarts warm boots as well as dur...

Page 168: ...ed or Follow the Windows 8 1 instructions for rebooting the computer into the Computer Setup F10 Utility 3 A choice of five headings appears in the Computer Setup Utilities menu File Storage Security Power and Advanced 4 Use the arrow left and right keys to select the appropriate heading Use the arrow up and down keys to select the option you want then press Enter To return to the Computer Setup U...

Page 169: ...ROM Allows you to update the system ROM with a BIOS image file located on removable media Replicated Setup Save to Removable Media Saves system configuration to a formatted USB flash media device Restore from Removable Media Restores system configuration from a USB flash media device Default Setup Save Current Settings as Default Saves the current system configuration settings as the default Resto...

Page 170: ...roller NOTE The RAID AHCI device driver must be installed prior to attempting to boot from a RAID AHCI volume If you attempt to boot from a RAID AHCI volume without the required device driver installed the system will crash blue screen RAID volumes may become corrupted if they are booted to after disabling RAID Removable Media Boot Enables disables ability to boot the system from removable media D...

Page 171: ...le disable Lock Legacy Resources determines whether or not Windows Device Manager is allowed to change resource settings for serial and parallel ports Stringent security enabling the stringent password disables the ability to reset the password by moving the jumper on the system board Default is disabled CAUTION If you enable the stringent security feature and you forget the setup password or the ...

Page 172: ...d locale setting for System ID entry Master Boot Security Record Enables disables Master Boot Record MBR security The MBR contains information needed to successfully boot from a disk and to access the data stored on the disk Master Boot Record Security may prevent unintentional or malicious changes to the MBR such as those caused by some viruses or by the incorrect use of certain disk utilities It...

Page 173: ...ible until one of the passwords is successfully provided during a subsequent cold boot sequence NOTE This selection will only appear when at least one drive that supports the DriveLock feature is attached to the system Secure Boot Configuration Legacy Support Enable Disable Allows you to turn off all legacy support on the computer including booting to DOS running legacy graphics cards booting to l...

Page 174: ... blink pattern Default is disabled NOTE For Windows 8 1 systems with Fast Boot support a normal shutdown goes to the S4 state S0 On Solid white LED S3 Stand By 3 blinks at 1Hz 50 duty cycle followed by a pause of 2 seconds white LED repeated cycles of 3 blinks and a pause S4 Hibernation 4 blinks at 1Hz 50 duty cycle followed by a pause of 2 seconds white LED repeated cycles of 4 blinks and a pause...

Page 175: ... Default is Power off Setting this option to Power off causes the computer to remain powered off when power is restored Power on causes the computer to power on automatically as soon as power is restored Previous state causes the computer to power on automatically as soon as power is restored if it was on when power was lost NOTE If you turn off power to the computer using the switch on a power st...

Page 176: ...cify which VGA controller will be the boot or primary VGA controller Management Operations Allows you to set DASH Support enable disable Allows you to enable or disable the DASH firmware Default is disabled If you enable this setting DASH Console Redirection ASF BIOS Mode and ASF Watchdog Timer become active DASH Console Redirection enable disable When enabled allows you to change keyboard standar...

Page 177: ... Check for updates but let me decide whether to install them Enables or disables the network BIOS update scheduler Default is disabled Automatic Update Frequency Daily Weekly Monthly Sets the frequency of checks to the BIOS update server If a newer version of BIOS is available on the network server the system will prompt to update the BIOS Default is Monthly Force Check on Next Reboot Disabled Ena...

Page 178: ... lights are error codes that will help you diagnose the problem Refer to Appendix A POST error messages on page 200 for more information If the screen is blank plug the monitor into a different video port on the computer if one is available Or replace the monitor with a monitor that you know is functioning properly If you are working on a network plug another computer with a different cable into t...

Page 179: ...at the monitor is turned on and the green monitor light is on Check the Power LED on the front of the computer to see if it is flashing red The flashing lights are error codes that will help you diagnose the problem Refer to Appendix A POST error messages on page 200 for more information Turn up the brightness and contrast controls of the monitor if the monitor is dim Press and hold any key If the...

Page 180: ...plied to the system board To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching Cannot access the Computer Setup F10 Utility when booting the computer Cause Solution The Computer Setup F10 Utility is set to fast boot causing the F10 access screen to d...

Page 181: ...st be off if you want to use the arrow keys on the keypad You can also disable or enable the Num Lock key in Computer Setup at Advanced Device Options There is no sound or sound volume is too low Cause Solution System volume may be set low or muted 1 Check the Computer Setup settings to make sure the internal system speaker is not muted this setting does not affect the external speakers 2 Make sur...

Page 182: ... by right clicking on their corresponding icons in the task tray To prevent these applications from launching at startup In Windows 7 a Go to Start All Programs Accessories Run b Type msconfig and then press Enter c On the Startup tab of the System Configuration Utility clear applications that you do not want to launch automatically and the click OK In Windows 8 1 a On the Start screen right click...

Page 183: ...4 seconds If the hard drive LED turns white then 1 If equipped with a voltage selector check that the voltage selector located on the rear of the power supply is set to the appropriate voltage Proper voltage setting depends on your region 2 Remove the expansion cards one at a time until the 5V_aux light on the system board turns on 3 Replace the system board OR Press and hold the power button for ...

Page 184: ...e fan cable is plugged onto the system board header 3 If fan a plugged in and not spinning replace it Power LED flashes Red four times once every second followed by a two second pause and the computer beeps four times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Power failure power supply is overloaded 1 If equipped with a voltage selector check that the voltage selec...

Page 185: ... the list of applications In the left column expand Computer right click on a drive select Properties and then select the Tools tab Under Error checking click Check Drive not found identified Cause Solution Cable could be loose Check cable connections The system may not have automatically recognized a newly installed device See reconfiguration directions in the Solving Hardware Installation Proble...

Page 186: ... Drive entry Computer will not boot from hard drive Cause Solution The device is attached to a SATA port that has been hidden in Computer Setup 1 Check SATA cable connections 2 Run the Computer Setup utility and ensure Device Available is selected for the device s SATA port in Security Device Security Boot order is not correct Run the Computer Setup utility and change boot sequence in Storage Boot...

Page 187: ...ur card to see if it writable Refer to the previous section for a list of compatible cards Media card is locked Locking the media card is a safety feature that prevents writing to and deleting from an SD Memory Stick PRO card If using an SD card make sure that the lock tab located on the right of the SD card is not in the locked position If using a Memory Stick PRO card make sure that the lock tab...

Page 188: ...isplay problems see the documentation that came with the monitor and to the common causes and solutions listed in the following table Blank screen no video Cause Solution Monitor is not turned on and the monitor light is not on Turn on the monitor and check that the monitor light is on Bad monitor Try a different monitor The cable connections are not correct Check the cable connection from the mon...

Page 189: ... to select the input that is being driven by the system Refer to the monitor s user documentation for more information on the on screen controls and settings Blank screen and the power LED flashes Red five times once every second followed by a two second pause and the computer beeps five times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Pre video memory error 1 Resea...

Page 190: ...onnector and the monitor Blurry video or requested resolution cannot be set Cause Solution If the graphics controller was upgraded the correct graphics drivers may not be loaded Install the video drivers included in the upgrade kit Monitor is not capable of displaying requested resolution Change requested resolution Graphics card is bad Replace the graphics card The picture is broken up rolls jitt...

Page 191: ...e F8 key as your computer restarts before the Windows logo appears If the Windows logo appears you must restart the computer and try again 3 On the Advanced Boot Options screen use the arrow keys to highlight the safe mode option you want and then press Enter 4 Log on to your computer with a user account that has administrator rights When your computer is in safe mode Safe Mode displays in the cor...

Page 192: ...e monitor and download either SP32347 or SP32202 http www hp com support Graphics card is not seated properly or is bad some models 1 Reseat the graphics card 2 Replace the graphics card Certain typed symbols do not appear correct Cause Solution The font you are using does not support that particular symbol Use the Character Map to locate and select the appropriate symbol You can copy the symbol f...

Page 193: ...te CAUTION When attempting to resume from Sleep state do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Internal speaker is disabled in Computer Setup Enable the internal speaker in Computer Setup Select Advanced Device Options Internal Speaker The application is set to use a different audio device than speakers So...

Page 194: ...screen type c select Control Panel from the list of applications and then select Device Manager Some applications can select which audio output device is used Make sure the application has selected the correct audio device The operating system controls may be set to use a different audio device as the default output device than what is expected Set the operating system to use the correct audio dev...

Page 195: ...on Printer will not print Cause Solution The printer may be out of paper Check the paper tray and refill it if it is empty Solving keyboard and mouse problems If you encounter keyboard or mouse problems see the documentation that came with the equipment and to the common causes and solutions listed in the following table A wireless keyboard mouse is not working correctly Symptoms include lagging m...

Page 196: ...r enable the Num Lock key in Computer Setup at Advanced Device Options Mouse does not respond to movement or is too slow Cause Solution Mouse connector is not properly plugged into the back of the computer Shut down the computer using the keyboard Windows 7 1 Press the Ctrl and Esc keys at the same time or press the Windows logo key to display the Start menu 2 Use the arrow keys to select Shut Dow...

Page 197: ...en the computer is plugged into an AC power source voltage is always applied to the system board To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching Table 8 1 Solving Hardware Installation Problems A new device is not recognized as part of the syste...

Page 198: ...nstallation NOTE DIMM1 or XMM1 must always be installed DIMM1 must be installed before DIMM2 and DIMM3 must be installed before DIMM4 2 Observe the beeps and LED lights on the front of the computer Beeps and flashing LEDs are codes for specific problems 3 If you still cannot resolve the issue contact Customer Support Power LED flashes Red five times once every second followed by a two second pause...

Page 199: ...nd replace bad option card 3 Replace the system board Solving Network Problems Some common causes and solutions for network problems are listed in the following table These guidelines do not discuss the process of debugging the network cabling Table 8 2 Solving Network Problems Wake on LAN feature is not functioning Cause Solution S5 Maximum Power Saving feature is enabled Disable the S5 Maximum P...

Page 200: ...ions and then select Device Manager Incorrect network driver Check the network controller documentation for the correct driver or obtain the latest driver from the manufacturer s Web site Network status link light never flashes NOTE The network status light is supposed to flash when there is network activity Cause Solution No active network is detected Check cabling and network equipment for prope...

Page 201: ...tached to the correct connector There is a problem with the cable or a device at the other end of the cable Ensure that the cable and device at the other end are operating correctly Network controller interrupt is shared with an expansion board Under the Computer Setup Advanced menu change the resource settings for the board The network controller is defective Contact an authorized service provide...

Page 202: ...omputer The cable is not securely connected Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device The network controller is defective Contact an authorized service provider New network card will not boot Cause Solution New network card may be defective or may not meet industry standard specifications Insta...

Page 203: ...sure that a memory module is installed in the DIMM1 or XMM1 socket on the system board This socket must be populated with a memory module Memory module is not the correct type or speed grade for the system or the new memory module is not seated properly Replace module with the correct industry standard device for the computer On some models ECC and non ECC memory modules cannot be mixed Out of mem...

Page 204: ...der Network Boot is enabled in Computer Setup Run the Computer Setup utility and disable Network Boot in Security Network Boot Non bootable CD in drive Try a bootable CD in the drive Boot order not correct Run the Computer Setup utility and change boot sequence in Storage Boot Order Drive not found identified Cause Solution Cable could be loose Check cable connections The system may not have autom...

Page 205: ... R RW drive cannot read a disc or takes too long to start Cause Solution Media is corrupt Try different media to confirm whether media is valid Media has been inserted upside down Re insert the media with the label facing up The DVD ROM drive takes longer to start because it has to determine the type of media played such as audio or video Wait at least 30 seconds to let the DVD ROM drive determine...

Page 206: ... USB port that has been hidden in Computer Setup Run the Computer Setup utility and enable USB ports in Security USB Security The device was not properly seated before power up Ensure the device is fully inserted into the USB port before applying power to the system System will not boot from USB flash drive Cause Solution Boot order is not correct Run the Computer Setup utility and change boot seq...

Page 207: ...he common causes and solutions listed in the following table Unable to connect to the Internet Cause Solution Internet Service Provider ISP account is not set up properly Verify Internet settings or contact your ISP for assistance Web browser is not set up properly Verify that the Web browser is installed and set up to work with your ISP Cable DSL modem is not plugged in Plug in cable DSL modem Yo...

Page 208: ...insufficient memory available to run the application There is a conflict between applications Be sure that all the needed device drivers have been installed If you have installed an operating system other than the factory installed operating system check to be sure it is supported on the system If you encounter software problems see the applicable solutions listed in the following table Computer w...

Page 209: ...rom starting correctly To access Automatic Repair 1 Press the Windows logo l to open the Settings charm 2 Select Change PC Settings select General and then under Advanced startup click Restart now 3 Select Troubleshoot select Advanced options and then select Automatic Repair Windows starts Automatic Repair 4 Select the account to use to begin Automatic Repair and type the password for the account ...

Page 210: ...ull Boot Every x Days mode using Computer Setup NOTE For more information on Computer Setup see Computer Setup F10 Utility on page 157 POST numeric codes and text messages This section covers those POST errors that have numeric codes associated with them The section also includes some text messages that may be encountered during POST NOTE The computer will beep once after a POST text message is di...

Page 211: ...authorized dealer or reseller for RTC battery replacement 163 Time Date Not Set CMOS jumper may not be properly installed Check for proper placement of the CMOS jumper if applicable 164 MemorySize Error Memory amount has changed since the last boot memory added or removed Press the F1 key to save the memory changes 164 MemorySize Error Memory configuration incorrect 1 Run Computer Setup or Windows...

Page 212: ...oller 1 Reseat the graphics card if applicable 2 Clear CMOS See Appendix B Password security and resetting CMOS on page 208 3 Verify monitor is attached and turned on 4 Replace the graphics card if possible 510 Flash Screen Image Corrupted Flash Screen image has errors Reflash the system ROM with the latest BIOS image 511 CPU CPUA or CPUB Fan not Detected CPU fan is not connected or may have malfu...

Page 213: ...918 Front USB Not Connected Front USB harness has been detached or unseated from motherboard Reconnect or replace front USB harness 921 Device in PCI Express slot failed to initialize There is an incompatibility problem with this device and the system or PCI Express Link could not be retrained to an x1 Try rebooting the system If the error reoccurs the device may not work with this system 1151 Ser...

Page 214: ...ation 1 Reboot the computer 2 If the error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board 2218 ME Firmware Version should be updated ME firmware must be updated to match current functionality contained in the system BIOS 1 Update to the latest ME firmware version 2 If the error persists and system BIOS has been recently upd...

Page 215: ... Power LED On None Computer on None White Power LED flashes every two seconds None Computer in Suspend to RAM mode some models only or normal Suspend mode None required Press any key or move the mouse to wake the computer Red Power LED flashes two times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved 2 Processor thermal pr...

Page 216: ...very second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved 7 System board failure ROM detected failure prior to video Replace the system board Red Power LED flashes eight times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved 8 Invalid ROM based on bad checksum 1 Re...

Page 217: ...power button for less than 4 seconds If the hard drive LED does not turn on white then 1 Check that the unit is plugged into a working AC outlet 2 Open hood and check that the power button harness is properly connected to the system board 3 Check that both power supply cables are properly connected to the system board 4 Check to see if the 5V_aux light on the system board is turned on If it is tur...

Page 218: ...puter by resetting the password jumper CAUTION Pushing the CMOS button will reset CMOS values to factory defaults It is important to back up the computer CMOS settings before resetting them in case they are needed later Back up is easily done through Computer Setup See Computer Setup F10 Utility on page 157 for information on backing up the CMOS settings Resetting the password jumper CAUTION If yo...

Page 219: ...he password jumper is green so that it can be easily identified For assistance locating the password jumper and other system board components see the system board components image at System board on page 116 5 Remove the jumper from pins 1 and 2 6 Place the jumper on either pin 1 or 2 but not both so that it does not get lost 7 Replace the access panel and reconnect the external equipment 8 Plug i...

Page 220: ...hown current password 4 Press Enter Clearing and resetting the CMOS The computer s configuration memory CMOS stores information about the computer s configuration The CMOS button resets CMOS but does not clear the power on and setup passwords 1 Turn off the computer and any external devices and disconnect the power cord from the power outlet 2 Disconnect the keyboard monitor and any other external...

Page 221: ... outlet The CMOS button will not clear CMOS if the power cord is connected NOTE For assistance locating the CMOS button and other system board components see the system board components image at System board on page 116 5 Replace the access panel 6 Reconnect the external devices 7 Plug in the computer and turn on power NOTE You will receive POST error messages after clearing CMOS and rebooting adv...

Page 222: ...ics from one of three places depending on your preference and the health of the computer 1 Turn on the computer and press Esc repeatedly until the BIOS Boot Menu appears 2 Press F2 or select Diagnostics F2 Pressing F2 signals the system to search for the diagnostics in the following locations a A connected USB drive to download the diagnostics tools to a USB drive see the instructions in Downloadi...

Page 223: ...er the product name and then click Go or Click Find Now to let HP automatically detect your product 4 Select your computer model and then select your operating system 5 In the Diagnostic section click HP UEFI Support Environment 6 Click Download and then select Run Downloading HP PC Hardware Diagnostics UEFI to a USB device 213 ...

Page 224: ...been replaced You will use a USB flash drive to create a bootable recovery drive that can be used to troubleshoot a computer that is unable to start The USB flash drive can be used to reinstall the original operating system and the programs that were installed at the factory NOTE Any information on the USB flash drive will be erased before the recovery media is created To create the Windows 8 1 re...

Page 225: ...d the Driver Recovery media purchased separately see Recovery using Windows operating system media purchased separately on page 216 3 If the HP Recovery partition is listed restart the computer and then press esc while the HP logo is displayed The computer Startup Menu displays 4 Press f11 to select the System Recovery option 5 Choose your keyboard layout 6 Select Troubleshoot 7 Select Reset 8 Fol...

Page 226: ...yboard key 4 Follow the on screen instructions After the repair is completed and the Windows desktop appears 1 Remove the Windows operating system media and then insert the Driver Recovery media 2 Install the Hardware Enabling Drivers first and then install Recommended Applications Backing up restoring and recovering in Windows 7 Your computer includes tools provided by HP and Windows to help you ...

Page 227: ...computer create recovery media The media can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced There are two types of recovery media To determine which steps to follow for your computer 1 Click the Start button 2 Click All Programs If Security and Protection is listed continue with the steps in Creating recovery media using HP Recove...

Page 228: ...enough storage capacity it will appear grayed out and you must replace it with a larger USB flash drive Click Next 6 Follow the on screen instructions When the process is complete label the USB flash drive and store it in a secure place Creating recovery discs with HP Recovery Disc Creator select models only HP Recovery Disc Creator is a software program that offers an alternative way to create re...

Page 229: ...t are stored in their associated directories Save customized settings that appear in a window toolbar or menu bar by taking a screen shot of your settings The screen shot can be a time saver if you have to reset your preferences When backing up to discs number each disc after removing it from the drive NOTE For detailed instructions on various backup and restore options perform a search for these ...

Page 230: ...ive The recovery image is a file that contains a copy of the original factory shipped software To perform a System Recovery from a recovery image see System Recovery when Windows is responding on page 220 or System Recovery when Windows is not responding on page 221 Recovery media Run System Recovery from recovery media that you have created from files stored on your hard disk drive or purchased s...

Page 231: ...ons to continue 6 When Windows has loaded shut down the computer reconnect all peripheral devices and then turn the computer back on System Recovery using recovery media select models only Use the steps provided in this section if you created recovery media using Creating recovery media using HP Recovery Manager select models only on page 217 If you used HP Recovery Disc Creator to create a Window...

Page 232: ...ystem DVD to reboot the computer and repair the operating system To order a Windows 7 operating system DVD contact support Go to http www hp com support select your country or region and follow the on screen instructions CAUTION Using a Windows 7 operating system DVD completely erases the hard drive contents and reformats the hard drive All files that you have created and any software that you hav...

Page 233: ...ndows 7 operating system DVD and then insert the Driver Recovery DVD 2 Follow the on screen instructions to install the Hardware Enabling Drivers first and then install Recommended Applications Backing up restoring and recovering in Windows 7 223 ...

Page 234: ...cy responsible for evaluation in the country where the power cord set will be installed 2 The power cord set must have a minimum current capacity of 10A 7A Japan only and a nominal voltage rating of 125 or 250 volts AC as required by each country s power system 3 The diameter of the wire must be a minimum of 0 75 mm2 or 18AWG and the length of the cord must be between 1 8 m 6 feet and 3 6 m 12 fee...

Page 235: ... set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used 2 The flexible cord must be Type SVT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15A 125V or NEMA 6 15P 15A 250V configuration 3 Appliance coupler flexible cord and wall plug must bear ...

Page 236: ...structions to flash the BIOS that are found on the website Flashing the BIOS will reset it back to factory settings 3 Turn on the system and while system is powering on and after the HP splash screen press the F10 key to enter BIOS setup screen 4 Select Security System Security from the main menu If the Embedded Security Device Support option is set to Disable skip to step 7 5 To erase all securit...

Page 237: ...and AC power cord and turn the computer on The passwords are now cleared and all other user configurable non volatile memory settings are reset to their factory default values 14 Enter the F10 setup utility 15 Select File Default Setup Restore Factory Settings as Default This will set the default settings back to the factory defaults 16 Select File Apply Defaults and Exit 17 Shut down the computer...

Page 238: ... Relative Humidity noncondensing Operating Nonoperating 38 7 C max wet bulb 10 90 5 95 10 90 5 95 Maximum Altitude unpressurized Operating Nonoperating 10 000 ft 30 000 ft 3048 m 9144 m Power Supply Operating Voltage Range Rated Voltage Range1 Rated Line Frequency Operating Line Frequency 90 264 VAC 100 240 VAC 50 60 Hz 47 63 Hz Standard Efficiency 280W active PFC 80 PLUS Bronze 280W active PFC 28...

Page 239: ...irements of CCC Rated Input Current 3 6A Current Leakage NFPA 99 With ground 100 μA Without ground 275 μA 1 This system utilizes an active power factor corrected power supply This allows the system to pass the CE mark requirements for use in the countries of the European Union The active power factor corrected power supply also has the added benefit of not requiring an input voltage range select s...

Page 240: ...ng Nonoperating 10 000 ft 30 000 ft 3048 m 9144 m Power Supply Operating Voltage Range Rated Voltage Range1 Rated Line Frequency Operating Line Frequency 90 264 VAC 100 240 VAC 50 60 Hz 47 63 Hz Standard Efficiency 240W active PFC 80 PLUS Gold 240W active PFC 280W active PFC 87 90 87 efficient at 20 50 100 load 115V 240W active PFC 89 91 90 efficient at 20 50 100 load 230V 80 PLUS Platinum 280W ac...

Page 241: ...sing Operating Nonoperating 38 7 C max wet bulb 10 90 5 95 10 90 5 95 Maximum Altitude unpressurized Operating Nonoperating 10 000 ft 30 000 ft 3048 m 9144 m Power Supply Operating Voltage Range Rated Voltage Range1 Rated Line Frequency Operating Line Frequency 90 264 VAC 100 240 VAC 50 60 Hz 47 63 Hz Standard efficiency 65W 87 efficient DC Output 19 5V Current Leakage NFPA 99 250 μA 1 This system...

Page 242: ...king up 208 clearing and resetting 210 computer specifications 230 231 computer cleaning 31 Computer Setup access problem 170 country power cord set requirements 225 Customer Support 168 D deleting a Power On password 210 deleting a Setup password 210 DIMMs See memory disassembly preparation DM 121 MT 36 SFF 72 DM battery removal and replacement 133 disassembly preparation 121 drive cage removal a...

Page 243: ...ms 170 graphics cards options 16 23 grounding methods 29 H hard drive DM removal and replacement 123 installation 54 123 proper handling 33 removal 53 123 SATA characteristics 34 hard drive 2 5 inch installation 98 removal 98 hard drive 3 5 inch installation 95 removal 95 hard drive conversion bracket illustrated 14 hard drive problems 175 hard drive recovery Windows 214 Windows 7 220 Windows 8 1 ...

Page 244: ... and replacement 114 power supply DM illustrated 24 power supply MT illustrated 11 power supply SFF illustrated 17 power switch SFF removal and replacement 106 power switch assembly SFF illustrated 19 Power On password 209 210 power on password 208 printer port illustrated 16 23 printer problems 184 problems audio 182 CD ROM or DVD 194 Computer Setup 170 F10 Setup 170 flash drive 196 front panel 1...

Page 245: ... correct size 33 security front bezel 74 serial number locations 9 serial port illustrated 16 23 service considerations 32 Setup password 209 210 setup password 208 SFF baffle removal and replacement 101 disassembly preparation 72 drive power cable removal and replacement 100 front bezel removal and replacement 73 front I O power switch assembly removal and replacement 103 heat sink removal and re...

Page 246: ...Recovery 220 System Recovery using recovery media 221 System Restore 219 Windows 7 operating system discs using for restore 222 Windows 7 operating system DVD creating 218 using for restore 222 Windows 7 operating system media creating 218 Windows 8 backup and restore 214 Driver Recovery media 216 f11 recovery 214 hard drive recovery 214 operating system DVD 216 recovery partition 214 restoring th...

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