HP EliteBook Folio 1020 G1 Service Manual Download

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HP EliteBook Folio 1020 G1 Notebook PC

Maintenance and Service Guide

Summary of Contents for EliteBook Folio 1020 G1

Page 1: ...HP EliteBook Folio 1020 G1 Notebook PC Maintenance and Service Guide ...

Page 2: ...tuting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition February 2015 Document Part Number 784273 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available on all editions of Windows 8 This computer may require upgraded ...

Page 3: ... another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Info...

Page 4: ...iv Safety warning notice ...

Page 5: ...og 15 Computer major components 15 Display assembly subcomponents non touch models 18 Bracket Kit 19 Mass storage devices 19 Miscellaneous parts 20 Sequential part number listing 22 4 Removal and replacement procedures preliminary requirements 27 Tools required 27 Service considerations 27 Plastic parts 27 Cables and connectors 27 Drive handling 28 Grounding guidelines 28 Electrostatic discharge d...

Page 6: ... 1 65 Using Computer Setup 65 Starting Computer Setup 65 Navigating and selecting in Computer Setup 65 Restoring factory settings in Computer Setup 66 Updating the BIOS 66 Determining the BIOS version 66 Downloading a BIOS update 67 Using MultiBoot 68 About the boot device order 68 Choosing MultiBoot preferences 68 Setting a new boot order in Computer Setup 68 Dynamically choosing a boot device us...

Page 7: ...Diagnostics UEFI in Ubuntu Linux 78 Starting Setup Utility 78 Using Setup Utility 78 Changing the language of Setup Utility 78 Navigating and selecting in Setup Utility 78 Displaying system information 79 Restoring factory default settings in Setup Utility 79 Exiting Setup Utility 79 Using HP PC Hardware Diagnostics UEFI 79 Downloading HP PC Hardware Diagnostics UEFI to a USB device 80 9 Specifica...

Page 8: ... 7 operating system media 92 12 Backing up restoring and recovering 93 Creating a restore image 93 Creating restore image on DVDs 93 Creating a restore image on a USB device 94 Restoring the original factory state 94 Backing up your data files 95 Restoring your data files 95 13 Statement of memory volatility 96 Nonvolatile memory usage 98 Questions and answers 100 Using HP Sure Start select models...

Page 9: ... UVWA 1920 1080 non touch display 300 nits 31 75 cm 12 5 in eDP1 3 UltraSlim quad high definition QHD AntiGlare AG UVWA 2560 1440 non touch display 340 nits 31 75 cm 12 5 in eDP1 3 UltraSlim quad high definition QHD UVWA 2560 1440 touch display 340 nits Memory On board soldered memory LPDDR3 1600 MHz dual channel support Supports up to 8 GB of system RAM Primary storage Supports M 2 SSD SS 2280 Se...

Page 10: ...tegrated NFC module NFC antenna configured with NFC option External media cards Micro SD Media Reader Slot supports SD SDHC SDXC Ports Headphone Microphone Combo HDMI Docking connector Multi Pin AC port 4 5mm USB 3 0 port 2 Docking HP Docking Station Keyboard pointing devices Keyboard Dura keys Backlit Spill resistant with drain ForcePad Gestures enabled by default two finger scrolling two finger ...

Page 11: ...s 7 Professional MSNA 64 image only for China and Asia Pacific Windows 8 1 Professional 64 DPK with Windows 7 Professional 64 image only for China and Asia Pacific Windows 8 1 Professional 64 DPK with Windows 7 Professional 32 image only for China and Asia Pacific Windows 8 1 China 64 CPPP Windows 8 1 Emerging Markets 64 Windows 8 1 Multilingual 64 Windows 8 1 Professional 64 Windows 8 1 Professio...

Page 12: ...it Windows 8 1 Chinese Market 64 bit Windows 8 1 Multi Language 64 bit Windows 8 1 Emerging Market 64 bit Windows 8 1 Enterprise 64 bit Windows 7 Professional 64 Windows 7 Professional 32 Windows 7 Enterprise 64 Windows 7 Enterprise 32 Serviceability End user replaceable parts AC adapter 4 Chapter 1 Product description ...

Page 13: ...sistant To access HP Support Assistant in Windows 8 on the Start screen select the HP Support Assistant app Windows 7 For information on using the webcam select Start All Programs Communication and Chat Cyberlink YouCam 4 Internal display switch Turns off the display or initiates Sleep if the display is closed while the power is on NOTE The display switch is not visible on the outside of the compu...

Page 14: ...guides in Windows 8 select the HP Support Assistant app on the Start screen select My computer and then select User guides To access the user guides in Windows 7 select Start Help and Support User Guides Top TouchPad Component Description 1 TouchPad zone Moves the pointer and selects or activates items on the screen NOTE The TouchPad detects the force of the finger pressure being applied while usi...

Page 15: ... TouchPad is off Off The TouchPad is on 4 Mute light Amber Computer sound is off Off Computer sound is on 5 Microphone mute light Amber Microphone sound is off Off Microphone sound is on 6 Wireless light White An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on Amber All wireless devices are off 7 Num lock light On Num lock is on Top 7 ...

Page 16: ...onding and Windows shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer If the computer has stopped responding and the previous shutdown procedures are ineffective press and hold the power button for 15 seconds to perform a hardware reset turning off the computer immediately To learn more about your power settings in Windows 8 see your...

Page 17: ...pp or the Windows desktop NOTE Pressing the Windows key again will return you to the previous screen Windows 7 Displays the Windows Start menu 4 Function keys Execute frequently used system functions when pressed in combination with the fn key 5 Embedded numeric keypad When the keypad is turned on it can be used like an external numeric keypad Each key on the keypad performs the function indicated...

Page 18: ...ging port Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub Standard USB ports will not charge all USB devices or will charge using a low current Some USB devices require power and require you to use a powered port The USB charging port can also charge select models of cell phones and MP3 players even when the computer is off NOTE The battery can be...

Page 19: ... USB 3 0 charging port Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub Standard USB ports will not charge all USB devices or will charge using a low current Some USB devices require power and require you to use a powered port The USB charging port can also charge select models of cell phones and MP3 players even when the computer is off NOTE The b...

Page 20: ...Bottom Component Description 1 Docking device receptors 2 Connects an optional docking device 12 Chapter 2 External component identification ...

Page 21: ...Service tag and PCID label Service tag When ordering parts or requesting information provide the computer serial number and model description provided on the service tag Service tag and PCID label 13 ...

Page 22: ...e notebook firmware BIOS back to factory shipped specifications when replacing the system board The label may have a different number of characters depending on the operating system on the computer Windows 8 models Non Windows 8 models 14 Chapter 2 External component identification ...

Page 23: ...3 Illustrated parts catalog Computer major components Computer major components 15 ...

Page 24: ...udes replacement thermal material 790073 001 7 WLAN module Intel Dual Band Wireless AC 7265AN 802 11 a b g n 2 2 WiFi Bluetooth 4 0 WLAN module 756748 005 Intel Dual Band Wireless N 7265 802 11 a c 2 2 WiFi Bluetooth 4 0 Combo Adapter 756749 005 Intel Dual Band Wireless N 7265 802 11 a c 2 2 WiFi Bluetooth 4 0 Combo Adapter for use in Indonesia 783721 005 8 Solid state drive 512 GB 790057 001 256 ...

Page 25: ...ssor 790065 601 11 Battery 4 cell 36 Wh 2 4 Ah Li ion 760605 005 12 NFC module 790069 001 NFC Cable Kit not illustrated 804213 001 NFC module antenna NFC module cable 13 Fingerprint reader board includes bracket and cable 790074 001 14 Bottom cover For use on models with FHD displays 790072 001 For use on models with QHD displays 801209 001 Computer major components 17 ...

Page 26: ...y bezel 790046 001 4 Display Hinge Kit 801211 001 5 Display panel raw 31 75 cm 12 5 in QHD display 790070 001 FHD display 790071 001 Display Cable Kit includes 801213 001 6a Webcam cable 6b Display cable 7 Antenna 800580 001 8 Display enclosure 800579 001 Raw display panel support kit not illustrated 790049 001 18 Chapter 3 Illustrated parts catalog ...

Page 27: ... cable clip left and right not illustrated Mass storage devices Description Spare part number Solid State Drive 512 GB 790057 001 256 GB SED OPAL2 790056 001 256 GB TLC 804216 001 256 GB 790055 001 180 GB 790052 001 180 GB SED SED OPAL2 790053 001 128 GB TLC 804215 001 128 GB 790051 001 External optical drive DVD RW Double Layer Drive 659940 001 Bracket Kit 19 ...

Page 28: ... Australia 490371 011 For use in Brazil 490371 202 For use in the Denmark 490371 081 For use in Europe 490371 021 For use in India 490371 D61 For use in Israel 490371 BB1 For use in Italy 490371 061 For use in Japan 490371 291 For use in North America 490371 001 For use in the People s Republic of China 490371 AA1 For use in South Africa 490371 AR1 For use in South Korea 490371 AD1 For use in Swit...

Page 29: ...1 For use in the United Kingdom 755530 031 Power cord for use in Japan 2 pin black 1 0 m 762689 291 Screw Kit 790076 001 Cable detachable with tips 4 5 mm and 7 4 mm tips 736697 001 Docking station 732252 001 Adapter docking connector to ethernet RJ 45 VGA 797848 001 Adapter HDMI to VGA 701943 001 Lock HP Ultraslim Keyed Cable Lock 703372 001 Mouse HP USB optical travel mouse 757770 001 HP Comfort...

Page 30: ...n black 1 83 m 490371 AA1 A Power cord for use in the People s Republic of China 3 pin black 1 83 m 490371 AB1 A Power cord for use in Taiwan 3 pin black 1 83 m 490371 AD1 A Power cord for use in South Korea 3 pin black 1 83 m 490371 AR1 A Power cord for use in South Africa 3 pin black 1 83 m 490371 BB1 A Power cord for use in Israel 3 pin black 1 83 m 490371 D01 A Power cord for use in Argentina ...

Page 31: ...se in Switzerland 755530 201 A Power cord 1 0 m 3 pin for use in Thailand 755530 202 A Power cord 1 0 m 3 pin for use in Brazil 755530 291 A Power cord 1 0 m 3 pin for use in Japan 755530 AA1 A Power cord 1 0 m 3 pin for use in the People s Republic of China 755530 AB1 A Power cord 1 0 m 3 pin for use in Taiwan 755530 AD1 A Power cord 1 0 m 3 pin for use in South Korea 755530 AR1 A Power cord 1 0 ...

Page 32: ...1 N System board equipped with Intel Core M 5Y71 processor for use in models with Windows 8 Professional 790066 001 N ForcePad Touchpad assembly includes cable 790068 001 N Webcam module includes double sided tape 790069 001 N NFC module 790070 001 N 31 75 cm 12 5 in QHD raw display panel non touch 790071 001 N 35 6 cm 14 0 in LED HD AntiGlare display panel 790072 001 N Bottom cover for use in mod...

Page 33: ...N Keyboard with backlight for use in Hungary includes keyboard cable and backlight cable 804214 251 N Keyboard with backlight for use in Russia includes keyboard cable and backlight cable 804214 261 N Keyboard with backlight for use in Bulgaria includes keyboard cable and backlight cable 804214 271 N Keyboard with backlight for use in Romania includes keyboard cable and backlight cable 804214 281 ...

Page 34: ...nd Slovakia includes keyboard cable and backlight cable 804214 FP1 N Keyboard with backlight for use in northwest Africa includes keyboard cable and backlight cable 804215 001 N 256 GB solid state drive SATA III TLC 804216 001 N 256 GB TLC solid state drive SATA III TLC 26 Chapter 3 Illustrated parts catalog ...

Page 35: ...disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme ...

Page 36: ... Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive dev...

Page 37: ...ers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding...

Page 38: ...ps on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop worksta...

Page 39: ...alled AORM can perform a secure BIOS level lock and can also securely erase internal drives except for encrypted self encrypting drives The HP Touchpoint Manager website http www hptouchpointmanager com provides access to the AORM lock feature The device must be unlocked using an authorized PIN from the same website before you can access HP Computer Setup and start the Windows operating system IMP...

Page 40: ...f you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer Remove the bottom cover 1 Remove the seven Torx T8M2 0 4 3 screws 1 and the four Torx T8M2 0 2 3 screws 2 that secure the bot...

Page 41: ...2 Pry up on the top near the display hinge of the bottom cover to disengage it from the computer Reverse the removal procedures to install the bottom cover Component replacement procedures 33 ...

Page 42: ...s Description Spare part number NOTE Non touch display assemblies are spared at the subcomponent level only Touch displays are only spared as full hinge ups Individual components are not spared for touch screen displays Raw display panels 35 6 cm 14 0 in anti glare LED QHD display panel non touch 790070 001 FHD display panel non touch 790071 001 Display bezel 790046 001 Webcam module 790068 001 Be...

Page 43: ... 2 and the bottom edge 3 of the display bezel until the bezel disengages from the display enclosure b Remove the bezel The display bezel is available using spare part number 790046 001 3 If it is necessary to replace the webcam microphone module a Detach the webcam microphone module 1 from the display enclosure The webcam microphone module is attached to the display enclosure with adhesive Compone...

Page 44: ...move the six Phillips PM2 0 1 8 screws that secure the display panel to the display enclosure 1 and then rotate the top of the display panel downward 2 onto the keyboard Display panels are available using the following spare part numbers 790071 001 31 75 cm 12 5 in QHD raw display panel non touch 790070 001 31 75 cm 12 5 in FHD raw display panel non touch 36 Chapter 5 Removal and replacement proce...

Page 45: ...nect the display cable from the connector on the panel 1 and then remove the display panel 2 Reverse this procedure to reassemble and install the display assembly components Component replacement procedures 37 ...

Page 46: ...computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 32 5 Disconnect the battery cable Remove the keyboard 1 Remove the Phillips PM2 0 2 8 broadhead screw 1 that secures the keyboard to the computer ...

Page 47: ...Position the computer on its side and open 5 Insert a screwdriver or similar thin tool into the screw boss of the screw removed in the previous step and then press on the back of the keyboard until it disengages from the computer Component replacement procedures 39 ...

Page 48: ...keyboard backlight cable 2 from the slits in the computer and then remove the keyboard 3 7 Remove the keyboard Reverse this procedure to install the keyboard 40 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 49: ...computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 32 5 Disconnect the battery cable Remove the SSD 1 Remove the Ph...

Page 50: ...rom the connector NOTE mSATA drives are designed with notches to prevent incorrect insertion Reverse this procedure to reassemble and install the mSATA drive 42 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 51: ...y or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the...

Page 52: ...w 2 that secures the WLAN module to the system board The WLAN module tilts up 3 Remove the WLAN module 3 by pulling the module away from the slot at an angle NOTE WLAN modules are designed with a notch to prevent incorrect insertion NOTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the foll...

Page 53: ...you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 32 5 Disconnect the battery cable Remove the display assembly 1 Open the com...

Page 54: ...secure the display bracket to the right side of the computer and then remove the bracket 3 The display brackets are available in the Bracket Kit using spare part number 800582 001 5 Disconnect the display cable from the system board 1 6 Remove the WLAN antenna from the clips and routing path built into the computer 2 7 Disconnect the webcam cable from the system board 3 8 Remove the three Phillips...

Page 55: ...over to disengage the cover from the display 1 b Remove the hinge cover from the display 2 The display hinge cover is available using spare part number 790045 001 c Remove the two Phillips PM2 5 5 2 screws 1 per hinge that secure the hinges to the display d Remove the acetate tape and antenna cable from the left hinge 2 Component replacement procedures 47 ...

Page 56: ... 3 of the display bezel until the bezel disengages from the display enclosure b Remove the bezel The display bezel is available using spare part number 790046 001 12 If it is necessary to replace the webcam microphone module a Detach the webcam microphone module 1 from the display enclosure The webcam microphone module is attached to the display enclosure with adhesive 48 Chapter 5 Removal and rep...

Page 57: ...e the display panel to the display enclosure 1 rotate the top of the display panel up and then place the panel upside down next to the display enclosure 2 so you can access the display cable and connector on the rear of the panel Display panels are available using the following spare part numbers 790071 001 31 75 cm 12 5 in QHD raw display panel non touch 790070 001 31 75 cm 12 5 in FHD raw displa...

Page 58: ... to replace the display cable or the webcam cable lift the webcam cable 1 or the display cable 2 from the display enclosure The webcam and display cables are available in the Display Cable Kit using spare part number 801213 001 for models 50 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 59: ...display enclosure 1 and then remove the antennas from the enclosure 2 The antenna cables are available using spare part number 800580 001 The display enclosure is available using spare part number 800579 001 Reverse this procedure to reassemble and install the display assembly Component replacement procedures 51 ...

Page 60: ...r on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 32 5 Disconnect the battery cable Remove the RTC battery 1 Disconnect the RTC battery cable 1 from the system board 52 Chapter 5 Removal and replacement ...

Page 61: ...2 Detach the RTC battery 2 from the computer Reverse this procedure to install the RTC battery Component replacement procedures 53 ...

Page 62: ...en shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 32 5 Disconnect the battery cable Remove the heat sink 1 Following the sequence stamped into the heat sink loosen the four captive Philllips screws 1 that secure th...

Page 63: ...rfaces of the heat sink and the system board components each time the heat sink is removed Replacement thermal material is included with the heat sink processor and system board spare part kits The following illustration shows the replacement thermal material locations Thermal paste is used on the heat sink 1 and the processor 2 Reverse this procedure to install the heat sink assembly Component re...

Page 64: ...ng system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 32 Remove the battery 1 Disconnect the battery cable from the system board 1 2 Remove the six Phillips PM2 0 4 0 screws 2 that secure the battery to the computer 3 Lift the battery out of the compute...

Page 65: ... external devices from the computer 4 Remove the bottom cover see Bottom cover on page 32 5 Remove the battery see Battery on page 56 Remove the fingerprint reader board 1 Disconnect the cable from the system board 1 2 Remove the Phillips PM2 0 2 0 broadhead screw 2 that secures the assembly to the computer 3 Remove the bracket from atop the fingerprint reader board 3 The fingerprint reader bracke...

Page 66: ...wer cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 32 5 Remove the battery see Battery on page 56 Remove the NFC module 1 Disconnect the cable from the NFC module 1 2 Disconnect the antenna from the NFC module 2 3 Use a flat tool to pry the module up 3 and the lift it from the computer 4 NOTE The NFC module cable and NF...

Page 67: ... the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 32 5 Remove the battery see Battery on page 56 Remove the ForcePad 1 Disconnect the ForcePad cable 1 from the system board 2 Disconnect the NFC module antenna cable 2 from the ForcePad 3 Remove the four Phillips PM2 0 2 0 broadhead screws 3 that secure the ForceP...

Page 68: ...tem board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 32 5 Remove the batt...

Page 69: ...the system board to the computer 4 Lift the right side of the system board up at an angle 1 CAUTION To avoid damaging or breaking the system board use two hands when removing the board Do not lift up on the narrow end of the board 5 Pull the flat ribbon cable through the slit in the system board 2 Component replacement procedures 61 ...

Page 70: ...f or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 32 5 Remove the battery see Battery on page 56 6 Remove the system board see System board on page 60 Remove the power...

Page 71: ...2 Lift the button up and off the computer 2 Reverse the removal procedures to install the power button Component replacement procedures 63 ...

Page 72: ...uter by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 32 5 Remove the battery see Battery on page 56 6 Remove the system board see System board on page 60 Remove the speaker assembly 1 Remove the three Phillips PM2 0 2 4 screws 1 that secure the speaker to the computer 2 Remove the speaker 2 from t...

Page 73: ...omputer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen NOTE You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Comput...

Page 74: ...hanges and exit click the Save icon in the lower right corner of the screen and then follow the on screen instructions or Use the arrow keys to select Main Save Changes and Exit and then press enter Your changes go into effect when the computer restarts NOTE Your password settings and security settings are not changed when you restore the factory settings Updating the BIOS Updated versions of the ...

Page 75: ...tructions 4 At the download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer Make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If...

Page 76: ...hoosing MultiBoot preferences You can use MultiBoot in the following ways To set a new boot order that the computer uses each time it is turned on by changing the boot order in Computer Setup To dynamically choose the boot device by pressing esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then pressing f9 to enter the Boot Device Options menu T...

Page 77: ...n 2 Press f10 to enter Computer Setup 3 Use a pointing device or the arrow keys to select Advanced Boot Options MultiBoot Express Boot Popup Delay Sec and then press enter 4 In the MultiBoot Express Popup Delay Sec field enter the length of time in seconds that you want the computer to display the startup location menu before it defaults to the current MultiBoot setting When 0 is selected the Expr...

Page 78: ...to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test while it is running press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device NOTE Instructions for downloading HP PC Hardware Diagnostics UEFI are provided in English only There are two options to download HP PC Hardware Diagnostics to a USB device Option 1 HP PC Diagnostics homepage Provides ...

Page 79: ...ores the BIOS to its previously safe state without user intervention HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration The default configuration can be customized by advanced users To access the latest documentation on HP Sure Start go to http www hp com support and select your country Select Drivers Downloads and then follow the on ...

Page 80: ...ing in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen NOTE You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup 2 Press f10 to enter Compu...

Page 81: ...creen instructions 5 To save your changes and exit click the Save icon in the lower right corner of the screen and then follow the on screen instructions or Use the arrow keys to select Main Save Changes and Exit and then press enter Your changes go into effect when the computer restarts NOTE Your password settings and security settings are not changed when you restore the factory settings Updatin...

Page 82: ...it to the BIOS version currently installed on your computer Make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive wh...

Page 83: ... Computer Setup To dynamically choose the boot device by pressing esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then pressing f9 to enter the Boot Device Options menu To use MultiBoot Express to set variable boot orders This feature prompts you for a boot device each time the computer is turned on or restarted Setting a new boot order in Comp...

Page 84: ...ess Boot startup location menu is not displayed 5 To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions or Use the arrow keys to select Main Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Entering MultiBoot Express preferences When the Express Boot menu is...

Page 85: ...tions for downloading HP PC Hardware Diagnostics UEFI are provided in English only There are two options to download HP PC Hardware Diagnostics to a USB device Option 1 HP PC Diagnostics homepage Provides access to the latest UEFI version 1 Go to http hp com go techcenter pcdiags 2 Click the UEFI Download link and then select Run Option 2 Support and Drivers pages Provide downloads for a specific ...

Page 86: ...p Utility 1 Start Setup Utility 2 Use the arrow keys to select System Configuration Language and then press enter 3 Use the arrow keys to select a language and then press enter 4 When a confirmation prompt with your language selected is displayed press enter 5 To save your change and exit Setup Utility use the arrow keys to select Exit Exit Saving Changes and then press enter Your change takes eff...

Page 87: ... Setup Utility To exit Setup Utility and save your changes from the current session If the Setup Utility menus are not visible press esc to return to the menu display Then use the arrow keys to select Exit Exit Saving Changes and then press enter To exit Setup Utility without saving your changes from the current session Use the arrow keys to select Exit Ignore Changes and Exit and then press enter...

Page 88: ...ered There are two options to download HP PC Hardware Diagnostics to a USB device Option 1 HP PC Diagnostics homepage Provides access to the latest UEFI version 1 Go to http hp com go techcenter pcdiags 2 Click the UEFI Download link and then select Run Option 2 Support and Drivers page Provides downloads for a specific product for earlier and later versions 1 Go to http www hp com 2 Point to Supp...

Page 89: ...ouch M 2 SSD fingerprint reader webcam no NFC WLAN module 1 27 kg 2 81 lbs Input power Operating voltage and current 18 5 V dc 3 5 A 65 W or 19 0 V dc 4 74 A 90 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Non...

Page 90: ... in Number of colors up to 16 8 million Contrast ratio 200 1 typical Brightness 250 nits typical Pixel resolution Pitch 0 197 0 197 mm Format HD 1600 x 900 Configuration RGB vertical stripe Backlight LED Character display 80 25 Total power consumption 3 46 W Viewing angle 65 horizontal 50 vertical typical 82 Chapter 9 Specifications ...

Page 91: ...r of colors up to 16 8 million Contrast ratio 200 1 typical Brightness 300 nits typical Pixel resolution Pitch 0 197 0 197 mm Format HD 1920 x 1080 Configuration RGB vertical stripe Backlight LED Character display 80 25 Total power consumption 3 46 W Viewing angle 65 horizontal 50 vertical typical 35 6 cm 14 0 in FHD display specifications 83 ...

Page 92: ...80 MB s Up to 40 MB s Up to 250 MB s Up to 100 MB s Ready time Maximum to not busy 2 0 s 4 0 s 4 0 s Access times Logical 0 1 ms 0 1 ms 0 1 Total logical sectors 117 905 264 352 533 296 500 118 192 Operating temperature Operating Non operating 0 to 70 C 32 F to 158 F 55 to 95 C 67 F to 203 F 0 to 70 C 32 F to 158 F 40 to 80 C 40 F to 176 F 0 to 70 C 32 F to 158 F 40 to 80 C 40 F to 176 F 1 GB 1 bi...

Page 93: ...initial backup immediately after initial system setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup For more information on the Windows backup features see Windows Help and Support Performing a system recovery In case of system failure or instability the computer provides the following tools to recover y...

Page 94: ...E For additional information on recovering information using the Windows tools perform a search for these topics in Windows Help and Support Using f11 recovery tools CAUTION Using f11 completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed The f11 recovery tool reinstalls the...

Page 95: ...em DVD into the optical drive and then restart the computer 3 When prompted press any keyboard key 4 Follow the on screen instructions After the installation is completed 1 Eject the Windows operating system media and then insert the Driver Recovery media 2 Install the Hardware Enabling Drivers first and then install Recommended Applications Using Windows Refresh or Windows Reset When your compute...

Page 96: ... only with an optional external optical drive Create system restore points NOTE This guide describes an overview of backing up restoring and recovering options For more details about the tools provided see Help and Support To access Help and Support select Start Help and Support NOTE HP recommends that you print the recovery procedures and save them for later use in case of system instability In c...

Page 97: ...ware and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup You should also create Windows system repair media select models only which can be used to start up boot the computer and repair the operating system in case of system instability or failure Your initial and subsequent backups allow you to restore your data and settings if a fa...

Page 98: ...ows 7 operating system media on page 92 Using the Windows recovery tools Using the Windows recovery tools you can Recover individual files Restore the computer to a previous system restore point Recover information using recovery tools NOTE For detailed instructions on various recovery and restore options perform a search for these topics in Help and Support To access Help and Support select Start...

Page 99: ... any software that you have installed on the computer are permanently removed The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory Software not installed at the factory must be reinstalled To recover the original hard drive image using f11 1 If possible back up all personal files 2 If possible check for the presence of the HP Recovery...

Page 100: ...hat you have created and any software that you have installed on the computer are permanently removed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate recovery using a Windows 7 operating system DVD NOTE This process takes several minutes 1 If possible back up all personal files 2 Restart the computer an...

Page 101: ...reate a set of system restore discs using blank writable DVDs DVD R or DVD R HP recommends using blank DVD R discs from a manufacturer you trust because these recovery DVDs are so important HP recommends having up to 3 blank DVD R discs available for the restore image If you use more than one disc label each disc with the order in which it was created Numbering the discs will ensure that you have ...

Page 102: ...panel and then click System Settings Backup 2 Select Storage from the panel on the left side of the window click the down arrow next to Backup Location select the Local Folder and then click the Choose Folder button Select the USB device from the panel on the left side of the window and click OK 3 Select Overview from the panel on the left side of the window and then click Backup Now 4 Follow the ...

Page 103: ...ation and select your designated back up location from the drop down list 4 Select Overview from the panel on the left side of the window and then click Back Up Now NOTE You may also back up to cloud storage services provided by various companies For a small fee they will keep your backup for you A cloud service is recommended since it is an easy way to keep your backups off site and safe Restorin...

Page 104: ...ecommended a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen NOTE If the system has a BIOS administrator password enter the password at the prompt b Select Main select Restore Defaults and then select Yes to load defaults c Select the Security menu select Restore Security Level Defaults and then select...

Page 105: ...the bottom of the screen b Select the Security menu and scroll down to the Utilities menu c Select Hard Drive Tools d Under Utilities select Secure Erase select the hard drive storing the data you want to clear and then follow the on screen instructions to continue or Clear the contents of the drive by using the following Disk Sanitizer command steps IMPORTANT If you clear data using Disk Sanitize...

Page 106: ...ot customer accessible No Yes Stores NIC configuration and NIC firmware NIC EEPROM is programmed using a utility from the NIC vendor that can be run from DOS A utility is required to write data to this memory and is available from the NIC vendor Writing data to this ROM in an inappropriate manner will render the NIC non functional DIMM Serial Presence Detect SPD configuration data 256 Bytes per me...

Page 107: ...mware updates digitally signed by Intel can be applied using this utility Bluetooth flash 2 Mbit No Yes Stores Bluetooth configuration and firmware Bluetooth flash is programmed at the factory Tools for writing data to this memory are not publicly available but can be obtained from the silicon vendor A utility is required for writing data to this memory and is made available through newer versions...

Page 108: ... diagnostics The UEFI BIOS provides functionality beyond that of the legacy BIOS In addition the UEFI BIOS works to initialize the computer s hardware before loading and executing the OS the run time environment allows the loading and execution of software programs from storage devices to provide more functionality such as advanced hardware diagnostics with the ability to display more detailed sys...

Page 109: ... Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen b Select the Security menu select Secure Boot Configuration and then follow the on screen instructions c At the Secure Boot Configuration window select Secure Boot select Clear Secure Boot Keys and then follow the on screen instructions to continue Using...

Page 110: ...t be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 St...

Page 111: ...all plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance couple...

Page 112: ...in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 104 Chapter 15 Recycling ...

Page 113: ...settings restoring 79 display specifications 82 83 display assembly removal 45 subcomponents 18 display assembly components removal 34 spare part numbers 34 display bezel removal 35 48 spare part numbers 18 24 34 35 48 display bracket illustrated 19 display cable removal 50 display cable spare part number 18 24 display enclosure spare part number 18 display enclosure spare part numbers 24 display ...

Page 114: ...s 7 M M 2 solid state drive specifications 84 mass storage device illustrated 19 precautions 28 spare part numbers 19 memory nonvolatile 96 volatile 96 memory module product description 1 micro SD memory card reader identifying 10 microphone product description 1 microphone audio in jack identifying 11 microphone module removal 35 48 microphone mute light 7 model name 1 mouse spare part numbers 21...

Page 115: ...drive precautions 28 spare part numbers 16 19 41 speaker assembly removal 64 spare part number 16 24 64 speaker grill identifying 9 specifications computer 81 display 82 83 M 2 solid state drive 84 SSD drive removal 41 spare part numbers 41 Startup Repair using 90 Sure Start using 71 system board removal 60 spare part number 24 spare part numbers 16 60 system information displaying 79 system memor...

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HP EliteBook Folio 1020 G1, Service Manual

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