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THE FOLLOWING IS A WHITE PAPER ON: 

 
 
 

MAPPING TECHNICAL AND 

OPERATIONAL CHALLENGES OF 

MOBILE COMPUTING DEPLOYMENTS 

 
 

USING TCO ANALYSIS TO IDENTIFY THE IDEAL MOBILE 
COMPUTING SOLUTION FOR FRONTLINE WORKERS 

 
 

Prepared by: 

 

David Krebs 

Director, Mobile and Wireless Practice 

 

Casey Holmes 

Analyst, Mobile and Wireless Practice 

 

April 2009 

All Rights Reserved 

 

Summary of Contents for Toughbook 19

Page 1: ...LLENGES OF MOBILE COMPUTING DEPLOYMENTS USING TCO ANALYSIS TO IDENTIFY THE IDEAL MOBILE COMPUTING SOLUTION FOR FRONTLINE WORKERS Prepared by David Krebs Director Mobile and Wireless Practice Casey Hol...

Page 2: ...ill provide customers with an accurate baseline from which they can make mobile and wireless investment decisions A critical aspect of any successful TCO analysis needs to include the business element...

Page 3: ...ost of owning a mobility solution can come after the initial purchase This underscores the significance of taking a long term view during the initial selection process Figure A Total Cost of Ownership...

Page 4: ...pplications that can significantly heighten operational efficiencies VDC estimates the total number of mobile workers to have reached 80 million in the United States in 2008 This increasingly mobile w...

Page 5: ...ther reinforcements to protect against drops and spills and integrated mobile broadband radios The result is a blended platform that features a premium price point that can survive semi hazardous non...

Page 6: ...mobile field workers Mobile computers used by these professionals are to varying degrees exposed to a variety of environmental conditions In addition a non deskbound workforce is simply more prone to...

Page 7: ...at work in areas of tiled floors or concrete often demand more active workloads namely not desk work Devices need to be protected against shock to concrete or tiled floors from arm level Depending on...

Page 8: ...with many mobile computing deployments suggests that a there is a large number of users equipped with an inappropriate solution The consequences of these deployments are substantially higher ownershi...

Page 9: ...sts Deployment costs hardware accessories software implementation and training costs Soft costs Operational costs productivity loss opportunity loss and IT support costs of repairs and replacement par...

Page 10: ...0 0 25 50 75 100 1st Year 2nd Year 3rd Year 4th Year 5th Year Figure C Cumulative Mobile Replacement Cycles by Platform Rugged Mobile Computers Non Rugged Mobile Computers Rugged mobile computers are...

Page 11: ...and often frustration for IT staff to support two or three versions of hardware in troubleshooting and purchasing software solutions that work across units Devices bought at subsidized prices at the...

Page 12: ...igned to achieve In current recessionary times VDC recognizes that organizations are looking to streamline investments to gain the most bang for the buck However ruggedness should not be viewed as a l...

Page 13: ...T VDC RESEARCH GROUP VDC Research Group VDC is a technology market research and strategy consulting firm that advises clients in a number of technology markets including Automatic Identification and D...

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