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8024GPS - GPS Sync Module - V02.00
hopf
Elektronik GmbH
Nottebohmstr. 41
• D-58511 Lüdenscheid • Tel.: +49 (0)2351 9386-86 • Fax: +49 (0)2351 9386-93 • Internet: http://www.hopf.com • E-Mail: [email protected]
4.2
Support from the
hopf
Company
Should the system show error indications other than those listed in
Chapter 4.1 Fault
Scenarios
, please contact the support team at
hopf
Elektronik GmbH with the exact
description of the fault and the following information:
•
Serial number of the device
•
Screenshot of the Module Info - tab and TIME - tab of the
hmc
software (if possible)
•
Occurrence of the error: during commissioning or during operation
•
Exact error description
•
In the case of GPS reception/synchronization problems
description of the antenna
equipment used:
o
Components used (antenna, indirect lightning protector, etc.)
o
Cable type used
o
Total length of the antenna equipment
o
Sequence of components and cable lengths between the components
o
Antenna installation position (e.g. signal shading by building)
Please write to the following E-mail address with the above information:
Providing a detailed description of the error and the information listed above
avoids the need for additional clarification and leads to faster processing by
our support team.
