Hitachi CBL, Hardware Service Manual

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Troubleshooting
17–3
Hitachi Unified Storage Hardware Service Guide
Figure 17-1: Troubleshooting workflow
if Storage Navigator Modular 2 will not start
Start
Does the Web browser
run?
Check if it is the
environment Note 2
supported by the HSNM2
Note 1.
No problem in the environment.
Failure recovery by measures for a problem.
Call your
maintenance
engineer.
Is the HSNM2 Note 1
login window HSNM2 Note
1 displayed?
End
End
Only when the host and
client computer are
different, verify that the
HSNM 2 Note 1 host is
running.
Check if the correct
address is entered.
Reinstall the HSNM2 Note 1
Is a failure recovered?
Failure
recovery by
measures
for a
problem.
Prepare another
computer.
Check the settings
of the system you
use.
Consult with your host
administrator, and check
the firewall setting.
Consult with your network
administrator, and check
the network setting of the
host and the client. (When
the host and client
computers are different).
Yes
No
Yes
Yes
No problem in the network setting.
No problem in the firewall setting.
Yes
End
End
End
Get the HSNM2
Note 1 server to
work.
Failure
recovery by
measures
for a
problem.
No
Yes
No
Yes
End
Reenter the
address correctly.
Failure
recovery by
measures
for a
problem.
End
End
Failure recovery by measures for a problem.
No
No
Yes
Yes
No
No
No
Failure recovery by measures for a problem.
Is the Hitachi Storage Navi-
gator Modular 2
Note 1 login
window displayed?
Confirm the environment
Note 2 is supported by
Hitachi Storage Navigator
Modular 2.login window
displayed?
If the host and client computer
are different, verify that the Hi-
tachi Storage Navigator Modu-
lar 2
Note 1 host is running.
Get the Hitachi
Storage Navigator
Modular 2
Note 1
server to work.
Reinstall Hitachi Storage Navigator
Re-enter the IP ad-
dress correctly.
Check that the correct IP
address is entered.
NOTE: Refer to the Hitachi Unified Storage Hardware Installation and
Configuration Guide.