Handpoint HiPlus, User Manual

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HiPlus Card Reader User Guide
C
ONTENTS
1. Quick Getting Started Guide 3 ............................................................................
1.1. What’s in the Box? 3 ...................................................................................
1.2. Getting to Know Your HiPlus card reader 4 ........................................................
1.3. Get Started 6 ...........................................................................................
1.4. How it Works 9 .........................................................................................
2. HiPlus card reader Specifications 10 .....................................................................
2.1. Hardware Technical Specification 10 ...............................................................
2.2. Terminal Software and Configurations 10 ..........................................................
2.3. Security 11 ..............................................................................................
3. HiPlus card reader User Guide 11 ........................................................................
3.1. Transactions 11 .........................................................................................
3.1.1. Chip & Pin 11 .....................................................................................
3.1.2. Chip & Signature 12 .............................................................................
3.1.3. Fallback to Magnetic Stripe 12 .................................................................
3.1.4. Magnetic Stripe 13 ...............................................................................
3.1.5. Pin Bypass 13 .....................................................................................
3.1.6. Gratuity/Tips 14 ..................................................................................
3.1.7. Account Type Selection 15 ......................................................................
3.1.8. Cardholder Application Selection 16 ..........................................................
3.3. Administration Menu 17 ...............................................................................
3.4. View Information 18 ...................................................................................
3.6. Updating the HiPlus card reader 19 .................................................................
4. Troubleshooting 20 ..........................................................................................
4.1. Troubleshooting issues 20 .............................................................................
4.1.1. Communication Errors 20 .......................................................................
4.1.2. Flash Corruption Errors 20 ......................................................................
4.2. HiPlus card reader Messages 21 ......................................................................
4.2.1. Successful Transaction Messages 21 ...........................................................
4.2.2. Other Transaction Messages 23 ................................................................
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