Handpoint HiPlus, User Manual

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3.6. U
PDATING THE
H
I
P
LUS CARD READER
If you need to manually update the card reader, you can go to the main menu by clicking
(Up arrow), 'Settings', then 'Update card reader'.
Handpoint may also push updates automatically and remotely to your HiPlus card reader.
This is what happens when Handpoint pushes a non-critical update to your HiPlus card reader:
1. Transaction is initiated by the HiPlus card reader
2. When message “INSERT CARD ” appears, insert card in the EMV chip reader (see #11 in
section 1.2) with the chip facing up and towards the HiPlus card reader
3. Enter PIN using the keypad and press [OK button] (use [Back button] to erase
and then the keypad to re-enter pin if you make a mistake)
4. When message “REMOVE CARD” appears, remove the card from the EMV chip reader
5. The message “UPDATING READER” appears and the HiPlus card reader starts
downloading and installing the update, this only takes a couple of seconds. When the
HiPlus card reader has finished the message “UPDATE COMPLETE”
appears.
This is what happens when Handpoint pushes a critical update to your HiPlus card reader:
1. Transaction is initiated by the HiPlus card reader
2. When message “INSERT CARD” appears, insert card in the EMV chip reader (see #11 in
section 1.2) with the chip facing up and towards the HiPlus card reader
3. Enter PIN using the keypad and press [OK button] (use [Back button] to erase
and then the keypad to re-enter pin if you make a mistake)
4. The message “TRANS. DECLINED“ appears will appear on the screen
5. When message “REMOVE CARD” appears, remove the card from the EMV chip reader
6. The message “UPDATING READER” appears and the HiPlus card reader starts
downloading and installing the update which only takes a couple of seconds. When the
HiPlus card reader has finished the message “UPDATE COMPLETE”
appears
7. After the HiPlus card reader has finished updating, you can initiate the transaction again
to charge the customer.
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