3. To bypass the pin, press [OK button] instead of entering the pin (if pin bypass is not
enabled, the HiPlus card reader will show the message “NOT ALLOWED”)
4. When message “REMOVE CARD” appears, remove the card from the EMV chip reader
The merchant is responsible for providing the customer with the receipt from the HiPlus card
reader.
3.1.6. Gratuity/Tips
To get the gratuity/tips feature, you have to ask for it especially from your card payment
provider. If you request to include gratuity/tips as an option during the transaction process, the
menu appears before pin entry where the customer can choose the amount.
Below is an example of the default gratuity/tip menu for a £20,00 sale:
This is what happens in a Chip & PIN transaction with gratuity/tips enabled:
1. Transaction is initiated by the HiPlus card reader
2. When message “INSERT CARD” appears, insert card in the EMV chip reader (see #11 in
section 1.2) with the chip facing up and towards the HiPlus card reader
3. When the gratuity/tips menu appears, scroll menu using
[Up arrow] and
[Down arrow] to select how much you want to tip
4. Press
[OK button] to select tip amount, if you select “ENTER AMOUNT”:
a. Enter tip amount using the keypad (use
[Back button] to erase and then the
keypad to re-enter amount if you make a mistake)
b. Press
[OK button]
5. Enter PIN using the keypad and press
[OK button] (use
[Back button] to erase
Menu item
No tip
18% £3,60
20% £4,00
25% £5,00
Enter amount
!
©2019 Handpoint
14
