LAST ATTEMPT
This is the customers last available
attempt for correct PIN entry.
NOT PROCESSED
This is a generic error message
that indicates that the current
operation was not completed due
to an unexpected error.
Reasons can include:
•
Communication failure
between the HiPlus card
reader and the back end
system during an update
operation.
•
Invalid request object at the
start of an operation.
•
Invalid response object
during an operation.
Please retry the operation.
If the issue persists please
contact your provider’s support
team for assistance (see section
5).
PIN IS BLOCKED
The maximum number of PIN entry
retries has been reached.
Please wait for further instructions
on the HiPlus card reader display
(The HiPlus card reader may fall
back to signature processing).
The cardholder needs to contact
their bank/issuer for instructions
on how to get the PIN
unblocked.
PROCESSING
ERROR
An unexpected error was
encountered during transaction
processing.
Please retry the operation.
If the issue persists please
contact your provider’s support
team for assistance (see section
5).
Please do one of the following:
•
Enter the correct PIN.
•
Press the
!
[Cancel
button] to abort the
transaction.
•
Press the
!
[OK button]
to activate PIN bypass
mode (if available).
!
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