Handpoint HiPlus User Manual Download Page 34

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What happens if my card reader is lost or

stolen?

There is no way to access money or card

information through the card reader, so your

money and information will stay safe. If your

card reader is lost or stolen, get in touch your

provider to let them know and discuss your

card reader replacement options.

Summary of Contents for HiPlus

Page 1: ...Standalone HiPlus Card Reader User Guide...

Page 2: ...tions 11 3 1 1 Chip Pin 11 3 1 2 Chip Signature 12 3 1 3 Fallback to Magnetic Stripe 12 3 1 4 Magnetic Stripe 13 3 1 5 Pin Bypass 13 3 1 6 Gratuity Tips 14 3 1 7 Account Type Selection 15 3 1 8 Cardho...

Page 3: ...4 2 3 Error Transaction Messages 23 4 2 2 Updating Messages 27 4 2 3 Administration Messages 28 5 Getting Support 30 6 Glossary 31 7 FAQs 32 2019 Handpoint 2...

Page 4: ...ayment terminal 1 1 WHAT S IN THE BOX When you receive the box check if the Handpoint seal is still intact It should show you if someone has opened the box before you Inside the box you should find yo...

Page 5: ...s transaction 2 Icons and other information Here on the screen are icons which show battery life clock and signal strength from the SIM card 3 Cancel To cancel transactions when applicable or other ac...

Page 6: ...mall pinhole opening Apply a small amount of pressure until the SIM tray pop outs where then you can pull it straight out It is important you insert your SIM card in the second space of the SIM tray n...

Page 7: ...Seconds unless it has been pre configured If it carries out a time out and cancels your date time configuration process you can turn off and restart the card reader to complete this step 4 The reader...

Page 8: ...e for d twice for e three times for f then four times for the number 3 10 Once the first 6 digits of the shared secret have been successfully entered you will be asked to create a 4 digit password to...

Page 9: ...o choose the method of providing the card receipt to the consumer paper via printer dock SMS e mail or no receipt This is the default setting Disabled The merchant receipt will not be printed and inst...

Page 10: ...receives a response from the acquirer and forwards the encrypted response to the HiPlus card reader 6 The HiPlus card reader reads the response and finalises the transaction 7 Customer removes card a...

Page 11: ...otely push the latest software or configuration version onto your HiPlus card reader Section 3 4 shows you how to find which software and configuration versions your HiPlus card reader has Display 320...

Page 12: ...nding on your card payment provider the following features may be enabled 3 1 1 Chip Pin The HiPlus card reader supports Chip PIN cards For Chip PIN transactions use the EMV chip reader see 11 in sect...

Page 13: ...ripe The HiPlus card reader will prompt you to remove the card from the EMV chip reader see 11 in section 1 2 and swipe the card using the magnetic stripe reader see 10 in section 1 2 The HiPlus card...

Page 14: ...gnetic stripe transaction 1 Transaction is initiated by the HiPlus card reader 2 When message INSERT CARD appears swipe card using the magnetic stripe reader with the magnetic stripe facing to the fro...

Page 15: ...is an example of the default gratuity tip menu for a 20 00 sale This is what happens in a Chip PIN transaction with gratuity tips enabled 1 Transaction is initiated by the HiPlus card reader 2 When m...

Page 16: ...happens in a Chip PIN transaction with the account type selection enabled 1 Transaction is initiated by the HiPlus card reader 2 When message INSERT CARD appears insert card in the EMV chip reader se...

Page 17: ...V chip reader see 11 in section 1 2 with the chip facing up and towards the HiPlus card reader 3 When the Application Selection menu appears scroll menu using Up arrow and Down arrow to find the corre...

Page 18: ...1 7 1 236 Device type Save and Reset Select to save any changes you have made in this sub menu the HiPlus card reader restarts Config Reset flash Resets to factory settings next time you do a transact...

Page 19: ...enu item Description SN Serial number of HiPlus card reader e g 1916009227 mPOS Terminal software version e g v 10 1 2 TAG Compilation type e g HiPlus COMs Type of connection used e g Bluetooth BT The...

Page 20: ...ling the update this only takes a couple of seconds When the HiPlus card reader has finished the message UPDATE COMPLETE appears This is what happens when Handpoint pushes a critical update to your Hi...

Page 21: ...lus card reader off and on again 2 Check to see that the card reader has successfully connected to the network the signal bar will appear on the screen besides the battery icon 3 Check to make sure th...

Page 22: ...ar during a successful card transactions in alphabetical order HiPlus card reader display text Why it is displayed Required action AMOUNT amountvalue The HiPlus card reader needs the cardholder to val...

Page 23: ...Plus card reader and either the transaction has completed or the HiPlus card reader cannot read the chip Please remove the card from the HiPlus card reader SALE Indicates that the current operation is...

Page 24: ...e required REFUND VOID Indicates that the current operation is a reversal voiding of a REFUND transaction No further actions are required REVERSAL ACCEPT Reversal voiding of a SALE REFUND transaction...

Page 25: ...so then you may be liable for any costs incurred due to any double charges Once you have verified that the transaction did not go through then please retry the operation FALLBACK TO MSR The cards chi...

Page 26: ...eam for assistance see section 5 PIN IS BLOCKED The maximum number of PIN entry retries has been reached Please wait for further instructions on the HiPlus card reader display The HiPlus card reader m...

Page 27: ...tions are required Further information may be displayed on the HiPlus card reader screen or receipt that might indicate why the transaction was declined TRANSACTION VOID A financial transaction was ca...

Page 28: ...for the completion of the update process NO UPDATE An update procedure was started but there is no pending update to downlad No further actions are required RESTARTING The HiPlus card reader is about...

Page 29: ...s displayed Required action no config No configuration is present on the HiPlus card reader and the operator has entered the administration menu and selected the version information option No further...

Page 30: ...OK button or Cancel button The power button has been pressed Please press the OK button button to turn off the HiPlus card reader or press the Cancel button to keep the HiPlus card reader turned on 2...

Page 31: ...support provider can look up the error message s in the HiPlus card reader message List to get more details where and when the error is appearing To determine at what stage during a transaction there...

Page 32: ...ment cards MOTO Mail Order Telephone Order It is a type of card not present transaction in which services are paid for and delivered via telephone mail fax or internet communication NFC Near field Com...

Page 33: ...I use Handpoint abroad It depends on your provider and your account configuration Please contact your provider to find out your options in using your card payment solution abroad Do I need an interne...

Page 34: ...o way to access money or card information through the card reader so your money and information will stay safe If your card reader is lost or stolen get in touch your provider to let them know and dis...

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