HandEra 330 User Guide
7-5
Troubleshooting Data Synchronization Problems
If your data does not appear on your handheld computer and in the
Palm Desktop software after a HotSync operation, try the steps in
this section.
Note:
If you are attempting to synchronize with
applications other than the Palm Desktop software such as
Microsoft Outlook or Lotus Notes using a third-party
conduit, please consult the documentation that was provided
with that conduit.
Checking your Desktop Configuration
1.
Make sure you selected the user name that matches your
handheld.
2.
Make sure the date on your computer matches the date on your
handheld.
Checking the HotSync Log
1.
Open the HotSync log.
2.
Click the HotSync icon on the taskbar and select View Log from
the menu.
3.
Ensure that all applications are marked OK. If not, continue to
Checking your Conduit Settings on a Windows Computer next.
Note:
You cannot perform a HotSync with the log open.
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