74
CPE Installation and Pointing
Proprietary and Confidential
#
Error Message /
Description
Error Cause
Resolution
10
In Step 3 of installation,
the following error dialog
is shown:
CPE Installation Failure
Pointing may be
inaccurate, thus service is
prohibited.
RF Audit has failed
Pointing may be
inaccurate, thus service is
prohibited. Verify that the
weather is clear and that
there are no obstructions in
the line of sight from the
dish to the satellite. Click
Repoint Dish to improve
pointing accuracy. If the
problem persists, contact
the Help Desk.
11
In the CPE Status, a
message is displayed:
No Sync
Synchronization problem.
Modem cannot
synchronize with the
hub. This could be
related to a technical
problem at the
satellite service
provider's site.
Wait for a few minutes and
restart the modem. If the
problem persists, contact
the Help Desk.
12
In the CPE Status, a
message is displayed:
No Satellite Link
Link establishment
problem.
or
No Lock
Modem cannot
establish link to the
hub. This could be
related to extreme
weather conditions
either at the user's
site or at the
satellite service
provider's site.
If the weather is bad, wait
a few minutes. If the
weather is good, restart
the modem.
If the problem persists,
contact the Help Desk.
