July, 2013
73
Proprietary and Confidential
Appendix D:
Error Messages
The following error messages can be displayed during modem installation.
The table below offers possible causes and resolution methods.
#
Error Message /
Description
Error Cause
Resolution
1
RF Cluster code value is
out of range
Invalid RF Cluster
code entered
Enter correct RF Cluster
code
2
Location code value is out
of range
Invalid Location
code entered
Enter correct Location code
3
On clicking Next in the
first page of Install:
Rx cable is not connected
properly.
CPE has detected
the Rx cable
disconnect
Verify:
Rx cable connected to RF
In port on modem
Rx cable indoor end
assembled correctly to
connector
Rx cable connected to Rx
port on Transceiver
If the problem persists
contact operator
4
In Step 2 of installation,
the following error dialog
is shown:
Configuration mismatch
detected!
CPE has detected
that the RF cluster
code does not match
the kit provided
Verify the installation
parameters. If the
parameters are correct,
contact Help Desk.
5
When Finish Pointing
button is clicked in Step 2
of installation and dish
status is Not Locked:
Modem must be locked
before ending pointing.
Modem is not locked Achieve modem locking
6
Step 3, substep 1/5:
software download
timeout
Modem cannot
complete software
download
Check the Rx/Tx cable
connection
Restart activation
7
Step 3, substep 3/5:
Return Channel
Acquisition timeout
Modem cannot
complete Return
Channel Acquisition
Restart activation; if the
problem persists, contact
Help Desk
8
Step 3, substep 4/5:
Network Admission
timeout
Modem cannot
complete Network
Admission
Restart activation; if the
problem persists, contact
Help Desk
9
In Step 3 of installation,
the following error dialog
is shown:
Note: [step name] is
taking longer than
expected.
Timeout
Contact the Help Desk (see
contact info in the manual
provided with the kit).
Once the problem is
resolved, click Restart
Activation.