Chapter 5: Modem Configuration............................................................................................... 43
Choosing Installation Time ........................................................................................... 43
Installing and Connecting Modem ................................................................................. 43
Connecting RF Cables to Modem ............................................................................................ 44
Connecting Modem to Power Adapter ..................................................................................... 45
Connecting Modem to PC ........................................................................................................ 45
Supported Operating Systems and Browsers .......................................................................... 45
Configuring Computer .............................................................................................................. 46
Entering Installation Parameters .............................................................................................. 52
Dish Pointing Preparation ........................................................................................................ 53
Dish Pointing ............................................................................................................................ 54
Modem Installation ................................................................................................................... 60
Dish Repointing ........................................................................................................................ 64
Appendix A: Dish Pointing Smartphone Applications ............................................................. 65
Appendix B: System Monitoring ................................................................................................ 67
Status ........................................................................................................................... 67
Information ................................................................................................................... 67
Diagnostics ................................................................................................................... 67
Installation Log ......................................................................................................................... 67
CPE Self-Test .......................................................................................................................... 68
Technician .................................................................................................................... 70
Appendix C: List of Acronyms ................................................................................................... 71
Appendix D: Error Messages ..................................................................................................... 73
Appendix E: Troubleshooting .................................................................................................... 75
Elevation/Azimuth Screw Is not Moving ........................................................................ 75
Modem LEDs Are not On .............................................................................................. 75
I Cannot Connect to Modem ......................................................................................... 76
During Installation, Web Page Freezes ......................................................................... 76
Transceiver Emits No Sounds ...................................................................................... 76
I Cannot Lock Onto Satellite ......................................................................................... 76
I Am Experiencing a Deterioration of Service ................................................................ 77
I Cannot Obtain Peak Tone .......................................................................................... 77
Appendix F: (Optional) TV Reception Kit .................................................................................. 78
Kit Contents .................................................................................................................. 78
Assembling TV Kit ........................................................................................................ 80
Appendix G: FAQs ...................................................................................................................... 83
What download/upload speeds can I achieve? ............................................................. 83
Is there any dangerous radiation? ................................................................................ 83
Can I buy another modem and put splitters on the cables? .......................................... 83
