I Am Experiencing a Deterioration of Service
July, 2013
77
Proprietary and Confidential
I Am Experiencing a Deterioration of Service
You can experience a deterioration of service due to several reasons (or any
combination thereof):
1.
There can be congestion in the entire network due to high bandwidth consumption
by all users.
2.
You may have exceeded your allocation. Check your current quota status on your
ISP’s site.
3.
In the modem Web page, click Diagnostics and see the installation log. If the
current signal level is lower than that obtained during installation, this can happen
due to rough weather in your location or in the location of the central
transmitter/receiver (hub).
4.
Verify that all the nuts had been tightened properly. If the dish has moved (for
whatever reason), repoint it.
5.
Check whether there are new obstructions in the line of sight (a tree that has
grown, a new building, etc.). If not, try reinstalling the modem to achieve higher
level.
If the above measures do not resolve the problem, contact Help Desk.
I Cannot Obtain Peak Tone
1.
If the weather has changed since you started the pointing, this could affect the link
quality.
2.
Try finding the highest pitch and staggering rate by changing the azimuth. Once
found, try once again to achieve the peak tone by changing the elevation.
3.
If the above measures have not resolved the problem, return to the PC and check
the Web.
If there are no error messages, you can proceed with installation.
If there is an error message, it indicates that a better location was identified during
the installation. Return to the dish and try repointing it at a slower pace.
If the above measures do not resolve the problem, contact Help Desk.
