Genesys AudioCodes 420HD, User Manual

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Table of Contents
User’s Guide 5
Semi-Attended Transfer ..................................................................... 55
Blind Transfer .................................................................................... 56
Hosting 3
‐
Way Conference Calls ............................................................ 57
Muting Calls ........................................................................................... 58
Activating Do Not Disturb ....................................................................... 58
Retrieving Voice Mail Messages ............................................................. 59
Using Two Lines ..................................................................................... 59
Choosing a Line ................................................................................. 60
Making a Call on a Line ..................................................................... 60
Making Two Calls on a Line ............................................................... 60
Making Multiple Line Calls ................................................................. 61
Toggling Between Multiple-Line Calls ................................................ 62
Toggling Between Calls on the Same Line......................................... 63
Answering Calls ................................................................................. 63
Ending Calls ........................................................................................... 63
Chapter 7
Using IP Phones in Genesys Contact Centers ................................... 64
Logging in ............................................................................................... 64
Changing your Status from 'Ready' to 'Not Ready' ................................. 65
Restoring your Status from 'Not Ready' to 'Ready' ................................. 65
Logging out ............................................................................................ 65
Configuring Automatic Forwarding.......................................................... 66
Configuring Do Not Disturb (DnD) .......................................................... 66
Configuring 3
rd
Party Call Control (3PCC)............................................... 67
Chapter 8
Troubleshooting ................................................................................... 68