Chapter 7: Using IP Phones in Genesys Contact Centers
Changing your Status from 'Ready' to 'Not Ready'
User’s Guide
65
Changing your Status from 'Ready' to 'Not
Ready'
In the course of a shift, you may need to leave your desk for a break or to attend to other
issues. Before leaving your desk, change your status to 'Not Ready' (unavailable) so that
calls coming in to the contact center will not be sent to you.
To change your status to 'Not Ready':
In the idle screen, press the
Not Ready
softkey; the Ready
indication changes to Not
Ready:
Restoring your Status from 'Not Ready' to
'Ready'
When you return to your desk after taking a break or after attending to an external issue, it's
important to restore your status to 'Ready' and resume work.
To restore your status to 'Ready':
In the idle screen, press the
Ready
softkey; the Not Ready
indication changes to
Ready.
Logging out
At the end of your shift, log out of the phone.
To log out of the phone:
In the idle screen, press the
Logout
softkey; the Logged Out indication is displayed:
