User’s Guide
64
Chapter
7
Using IP Phones in Genesys
Contact Centers
This chapter shows agents how to use Genesys IP phones in Genesys contact centers.
Logging in
This section shows you how to log in to the phone. Log in immediately after starting a shift.
To log in to the phone:
1.
When the phone's LCD is in idle mode (Logged Out), press the
Login
softkey; the
Log In screen is displayed:
2.
Enter your Username. Obtain it from your system administrator. Press the
A/a/1
softkey successively to navigate to and select the alphanumerical mode you require
(
abc
,
ABC
, or
Abc
).
3.
Scroll down and enter your Password.
4.
Press the
Login
softkey; the Ready idle screen is displayed.
You're now available to take incoming calls. Incoming calls will now be directed to your
phone.
