GEK-113308
MIWII Directional Power Protection System
13-1
13 TROUBLESHOOTING GUIDE
13.1 MIWII TROUBLESHOOTING GUIDE
13
13 TROUBLESHOOTING GUIDE 13.1MIWII TROUBLESHOOTING GUIDE
MIWII units have been designed and verified using the most advanced and reliable equipment. Mounting and testing
automation ensure a high consistency of the final product. Before sending a unit back to the factory, we strongly
recommend you follow the recommendations below.
Even if it will not always solve the problem, at least they will help define it better for a quicker repair.
If you need to send a unit back to the factory for repair, please use the appropriate RETURN MATERIAL
AUTHORISATION process, and follow the shipping instructions provided by our Service Department, especially in the
case of international shipments. This will lead to a faster and efficient solution of your problem.
CATEGORY
SYMPTOM
POSSIBLE CAUSE
RECOMMENDED ACTION
PROTECTION
The relay does not trip
- Element not enabled
- Output not assigned
- Inappropriate setting group
-Set the element permission to ENABLE
-Program the output to the desired element
using ENERVISTA MII SETUP-SETPOINT-
RELAY CONFIGURATION
- Make sure that desired group is active
(group 1 or group 2) and/or that there is no
settings group change input that could
modify the active group
GENERAL
When feeding the unit, no
indicator is light up
- Insufficient power supply
- Fused fuse
- Loose fuse
- Incorrect wiring
- Verify the voltage level using a multimeter
in the power supply terminals, and check
that it is within the model range.
- Remove the power supply board and
replace the fuse.
COMMUNICATIONS
The relay does not
communicate via the front
RS232 port
- Incorrect cable
- Damaged cable
- Relay or PC not grounded
- Incorrect baud rate, port, address,
etc
- Make sure you are using a straight cable.
- Replace the cable
- Ensure ground connection
- Make sure that the communication
parameters in the computer match the
ones in the relay.
The relay does not
communicate via the
RS485 port
- Relay or PC not grounded
- Incorrect polarity
- Incorrect baud rate, address etc
- Ensure ground connection
- Invert polarity
- Test other baud rate, etc