GE MobileView 4, Installation Manual

Page: 93 / 106

Chapter 7
Troubleshooting and support
83
Contacting us
For help installing, operating, maintaining, and troubleshooting this product, refer to this
document and any other documentation provided. If you still have questions, contact us
during business hours (Monday through Friday, excluding holidays, between 5 a.m. and
5 p.m. Pacific Time).
Note: Be ready at the equipment before calling.
Online resources
Here are some useful links on our website www.gesecurity.com :
Online library. From the Customer Support menu, select the Resource Library link.
After you register and log on, you may search for the documentation you need.
1
Training. To view any available online training for GE Security products, select the
Training link. (Online training is not available for all products.)
Warranty and terms information. From the Customer Support menu, select Return
and Warranty Policy Statement or Terms and Conditions Policy Statement .
Customer service and technical support. From the Customer Support menu, select
Customer Service or Technical & Application . Select the appropriate product category
for the contact information or use the menu to select a location outside the US.
Table 5. Technical support
North America Latin America
T: 888 GE Security (888.437.3287) Toll-free
in the US, Puerto Rico, and Canada.
503.885.5700 outside the toll-free area.
F:888.329.0332 (Tualatin tech support)
561.998.6232 (Boca Raton tech support)
E:
nstechsrv@ge.com
gesecurity.customerservice@ge.com
T: 305.593.4301
F: 305.593.4300
E:
InfraSec.TechnicalServicesLatinAmerica@ge.com
InfraSecCustomerService.LatinAmerica@ge.com
Europe, Middle East, and Africa
W: At www.gesecurity.eu , select Customer Support .
Australia, New Zealand China, India, Singapore, Taiwan, Southeast Asia
E: techsupport@gesecurity.com.au E: ges.asiatechservice@ge.com
1. Many GE documents are provided in English only as PDFs. To read these documents, you will need Adobe Reader,
which you can download free from Adobe’s website at
www.adobe.com .