Gateway 200STM, User Manual

Page: 279 / 316

273
Troubleshooting
www.gateway.com
3
Click
Support Web Site
, then follow the on-screen instructions.
4
To check your modem connection speed, select the
Direct Dial
option.
After your modem connects, move the mouse pointer over the
Dial-Up Networking
icon (located next to the clock on your Taskbar).
Your modem connection speed appears.
Your fax communications program only sends and receives faxes at
14,400 bps when you have a 56K modem
Current fax technology only supports a maximum send and receive rate of
14,400 bps.
The modem is not recognized by the computer
■
Make sure the line connected to the modem is working and plugged into
the appropriate port on the modem. See “Left side” on page 3 to make
sure that the connections have been made correctly.
■
If the modem shares the telephone line with another device, make sure
the telephone line is not in use (for example, someone is on the
telephone, or another modem is in use).
■
Use the modem cable that came with your computer. Some telephone
cables do not meet required cable standards and may cause problems with
the modem connection.
■
Shut down and restart your computer.
■
Run Windows modem diagnostics.
To run modem diagnostics:
1
Close all open programs.
2
In Windows XP, click
Start
, then click
Control Panel
. The Control Panel
window opens. If your Control Panel is in Category View, click
Printers and Other Hardware
.
- OR -
In Windows 2000, click
Start
,
Settings
, then click
Control Panel
. The
Control Panel window opens.
3
Click/Double-click the
Phone and Modem Options
icon, then click the
Modems
tab.