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SOLVING PROBLEMS
Most problems during use can be solved easily. Use the hints in the following table
as an assistance.
Problem
Reason
The Easy Solution
There are unusual noises
when the appliance is hea-
ting or cooling down.
Due to temperature
changes, the parts of the
appliance expand or
contract.
This is normal. There is no need for concern.
The appliance is connected
to the power supply but
the LCD display is dark
and/or
both heating elements
(grilling plate and fondue
plate) do not work.
The appliance is not live. When you are using an extension cord, check the electri-
cal connections.
Check, if the used power outlet is live and the extension
cord is in proper working order, by connecting a lamp via
the extension cord.
Both heating elements are
switched off.
Switch on at least one heating element by turning the
control dial clockwise.
For your safety and for
saving energy, the appli-
ance will switch off auto-
matically after 2 hours
of operation without any
new settings.
Turn a control dial for switching the appliance on again
(see: ‘Properties of Your New Raclette Set / Automatic
Shut-Off’).
The electrical connection
of the grilling plate is cor-
rupted.
Check the following items and eliminate the problem.
– Is the grilling plate mounted level and without wobbling on
the appliance?
– Are the electrical pins of the grilling plate inserted correctly
in the grilling plate power socket?
– Is there any corrosion or pollution on the pins of the grilling
plate? In this case, clean the pins carefully. The pins must
be smooth and clean.
– Are the pins of the grilling plate bent?
Exchange the grilling plate if the pins are corroded or bent.
Get in contact with your vendor.
Malfunction occurred.
Immediately unplug the appliance. Ensure that there are
no liquids in the raclette level. Ensure that there are no
foreign objects in the grilling plate power socket. Allow
the appliance to cool down for at least 1 hour. Thereafter
try again. If the problem persists, get in contact with an
authorised service centre for examination and repair.
