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TROUBLE SHOOTING
The Design Mixer Advanced Plus is reliable and robust and handling it with care it will
operate properly. For the case that problems show up you can solve the problems on
your own using the trouble shooting guide.
WARNING:
Only use the appliance for the intended use. For attendance and repair
take the appliance to an authorised service centre.
Problem
Solution
Motor doesn’t start
or blade doesn’t
rotate
Check that the power plug is securely inserted into the power outlet and switched on. Check
that the blender jug and lid are securely locked into position. Check that the Power-button and
selected function or speed setting is illuminated. Be sure to press only one speed or function
button at a time.
The motor stucks or
slows down
Use a higher speed for processing. If necessary (because the blender jug is overloaded) pour
out part of the content of the blender jug. Chop hard ingredients such as nuts or chocolate
before putting them into the blender jug.
The motor stops or
you can not turn the
motor on again
Turn the appliance off, if the motor stops all of a sudden or stalls during operation to avoid
overheating. Go through following checking list:
– The appliance automatically shuts off after operating for 2 minutes. If you want to operate
again, unplug the appliance, wait 1 minute and plug in again.
– Take the blender jug off the motorblock and clear out firmly bounded food that blocks the
blade using a spoon. Do not use force to avoid damaging the blade.
– Chop hard ingredients such as nuts or chocolate before putting them into the blender jug. If
necessary (because the blender jug is overloaded) pour out part of the content of the blen-
der jug and try to restart the motor using a higher speed.
– ATTENTION: Do not try to mix ingredients of very hard consistency or ingredients which are
too big in size to avoid overloading the motor. Do not overfill the blender jug. Process very
hard food in more then one go. The mixer is not intended for chopping nuts with shell,
bones or simular hard ingredients.
The bottom of the
blender jug untigh-
tens during operati-
on; liquid leaks.
Turn the appliance off and pull the plug out of the power outlet. Empty the blender jug. Clean
and dry the motorblock. If any ingress of moisture into the motorblock or through the louvre
take the appliance for technical maintenance and repair to an authorised specialised reparation
shop.
Ensure the blender jug is properly assembled.
TIP: Before filling liquid into the blender jug check if the blender jug is leak-proof by filling it
with water. Check the sealing ring. If necessary replace damaged parts by original spare parts
of the manufacturer.
It is not possible to
get the blender jug
leak-proof; Liquid
leaks from the bot-
tom of the blender
jug.
Empty the blender jug. Disassemble the blender jug and check if there are crusts or damages
on the single parts. Clean the parts if necessary.
Replace damaged parts by original spare parts of the manufacturer. Assemble the blender jug
according to the instructions.
ATTENTION: Never use the appliance with improper or damaged parts. Only use spare parts
provided and made by the manufacturer. Contact your vendor for help.
