Troubleshooting
227
Cannot scan using TWAIN or
Windows Image Acquisition (WIA) on
a Windows Server 2008, Windows
Server 2008 R2, Windows Server
2012, or Windows Server 2012 R2
computer.
Install the Desktop Experience feature on the computer.
To install Desktop Experience:
For Windows Server 2008 and Windows Server 2008 R2:
1
Click
Start
, point to
Administrative Tools
, and then click
Server Manager
.
2
Click
Add Features
under
Features Summary
.
3
Select the
Desktop Experience
check box.
4
If a window appears, follow the on-screen instructions.
5
Click
Next
, and then click
Install
.
6
Restart the computer.
For Windows Server 2012 and Windows Server 2012 R2:
1
On the
Start
screen, click
Server Manager
.
2
Click
Add roles and features
to start
Add Roles and Features
Wizard.
3
On the
Before you begin
screen, click
Next
.
4
On the
Select installation type
screen, confirm that
Role-based or feature-
based installation
is selected, and then click
Next
.
5
On the
Select destination server
screen, select an appropriate server and
then click
Next
.
6
On the
Select server roles
screen, click
Next
.
7
On the
Select features
screen, select the
Desktop Experience
check box
under
User Interfaces and Infrastructure (Installed)
in the
Features
list.
8
On the pop-up window, click
Add Features
.
9
On the
Select features
screen, click
Next
.
10
On the
Confirm installation selections
screen, click
Install
.
11
Restart the computer.
Problem
Action
