Connecting to FortiGuard services
FortiMail™ Secure Messaging Platform Version 4.0 Patch 1 Install Guide
90
Revision 2
5
Select
OK
.
The FortiMail unit tests the connection to the FDN and, if any, the override server. Time
required varies by the speed of the FortiMail unit’s network connection, and the
number of timeouts that occur before the connection attempt is successful or the
FortiMail unit determines that it cannot connect. When the connection test completes,
the page refreshes. Test results are displayed in the
FortiGuard Distribution Network
field.
•
available
: The FortiMail unit successfully connected to the FDN or override server.
•
not available
: The FortiMail unit
could not
connect to the FDN or override server,
and will not be able to download updates from it. For CLI commands that may be
able to assist you in troubleshooting, see
“To verify rating query connectivity” on
When successful connectivity has been verified, continue by configuring the FortiMail
unit to receive engine and definition updates from the FDN or override server using
one or more of the following methods:
“Configuring scheduled updates” on page 91
“Configuring push updates” on page 92
)
• manually initiated updates (see
“Manually requesting updates” on page 94
)
To verify rating query connectivity
1
Go to
AntiSpam > FortiGuard-AntiSpam > FortiGuard-AntiSpam
in the advanced
management mode.
2
Verify that the
Enable Service
checkbox is selected. If it is not, mark it, then click
Apply
.
If the FortiMail unit can reach the DNS server, but cannot successfully resolve the
domain name of the FDS, a message appears notifying you that a DNS error has
occurred.
Figure 38: DNS error when resolving the FortiGuard Antispam domain name
Verify that the DNS servers contain A records to resolve antispam.fortigate.com and
other FDN servers. You may be able to obtain additional insight into the cause of the
query failure by manually performing a DNS query from the FortiMail unit using the
following CLI command:
execute nslookup host antispam.fortigate.com
If the FortiMail unit cannot successfully connect, or if your FortiGuard Antispam license
does not exist or is expired, a message appears notifying you that a connection error
has occurred.
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