6. TROUBLESHOOTING
Page 149
© 1998-2007 DH Instruments, a Fluke Company
6
6
.
.
T
T
R
R
O
O
U
U
B
B
L
L
E
E
S
S
H
H
O
O
O
O
T
T
I
I
N
N
G
G
6.1
OVERVIEW
molbox RFM is a sophisticated flow measuring instrument with advanced on-board features and functions.
Before assuming that unexpected behavior is caused by a system defect or breakdown, the operator should
use this manual and other training facilities to become thoroughly familiar with molbox RFM operation. This
troubleshooting guide is intended as an aid in identifying the cause of unexpected molbox RFM behavior
and determining whether the behavior is due to normal operation or an internal or external problem.
Identify the symptom or unexpected behavior you are observing from the
SYMPTOM
list below.
A
PROBABLE CAUSE
is provided and a
SOLUTION
is proposed including references to manual sections
that provide information that may be of assistance.
Table 25.
Troubleshooting Checklist
SYMPTOM
PROBABLE CAUSE
SOLUTION
Will NOT power up.
Blown fuse.
Replace fuse.
Front panel keys seem to be disabled.
"Remote" command has been sent
from a host computer.
Send "local" command from host computer
or cycle molbox RFM power. (4.2)
Front panel display is dim.
Screen saver option has activated.
Press any key to resume full screen power,
adjust activation time if desired. (3.4.5.1)
Keypad presses make undesired sounds
or no sounds.
Keypad sound settings are
incorrect.
Use SOUNDS function to set keypad
sounds as desired. (3.4.5.2)
Cannot access certain functions. Display
shows:
<ACCESS RESTRICTED>.
User level setting restricts access
to that function.
Change user level or consult system
manager. (3.6.2)
Cannot establish communication over
remote interface.
Computer and/or molbox RFM
interface not correctly configured;
incorrect or bad interface cable.
Check and correct interface configurations
and cables if necessary. Run COM port
test. (3.6.6.3.)
molbox RFM unable to read molbloc.
Cable not connected, molbloc data
corrupted.
Check cable connections, try another
molbloc, reload molbloc EEPROM. (3.3.8
and 5.5)
Displays
<FATAL ERROR>
or
<FATAL
FAULT>.
Encountered unresolved internal
software conflict.
Cycle power to clear. Please record
conditions leading up to event including the
numbers displayed when
[ENTER]
is
pressed and report to
DHI
Authorized
Service Provider.
Displays
<PRT ERROR>.
molbox RFM has identified an
unusually large disagreement
between the temperature readings
of the two molbloc PRTs which
may be due to faulty molbloc PRTs
or the molbox RFM ohmic
measurement system.
Connect a different molbloc. If the PRT
error is no longer present, the PRT system
of the original molbloc is probably damaged
and requires service. If the PRT error is
present with different molblocs, the
molbloc/molbox cable or RFM ohmic
measurement system is probably defective
and requires services.
Display
<TOUT>
or
<TIME-OUT
>.
molbox RFM is having an internal
communications problem with one
or several of its RPTs.
Turn power off and back on and or execute
Reset - Sets being careful to reenter
desired settings afterwards. If
problem
persists, molbox RFM needs service.
(3.6.1.1)
Displays
<NO BLOC>.
No molbloc is connected to molbox
RFM or molbox RFM is unable to
read the molbloc that is connected.
Verify proper electrical connection between
the molbox RFM and a valid molbloc. If
<NO BLOC>
is observed with one molbloc
and not others, molbloc is damaged and/or
EEPROM is corrupted. (5.5)