EN
121
Problem
Possible causes
Solution
Although the Inverter has been
configured correctly in “Station
Mode” and works correctly on the
local network, no data has been
transmitted to the Aurora Vision®.
The MAC address used to register
the inverter on the Aurora Vision®
platform is not the same as the
actual address associated with the
inverter.
Make sure that the MAC address registered on the Aurora
Vision® platform is actually the one associated with the
inverter. If it is not, modify the registered MAC address.
The wireless network to which
the Inverter is connected, could
be protected by a Firewall which
prevents the remote exchange
of data with the Aurora Vision®
platform.
Contact the network administrator in order to have the
Firewall configured so that the remote exchange of data
between the Inverter and the Aurora Vision® platform is
allowed.
It is not possible to access the Web
User Interface using the IP address
when the inverter is operating in
“Station Mode – DHCP”.
An incorrect dynamic IP address
is being used to access the Web
User Interface or the IP address
could have been modified by the
wireless router to which the inverter
is connected.
The IP Address used to access the
Web User Interface was lost.
Access the Web User Interface using via “AP Mode”
(refer to
“Access to the Web User Interface”
paragraph
to know how to connect via “AP Mode”) and read the
current IP Address in “CONNECTIVITY > WLAN” section
(
).
Access the Web User Interface using the “Host Name”
that could be obtained writing this url http://ABB-XX-XX-
XX-XX-XX-XX.local replacing the “X” with the hex digits
of the MAC address of the inverter (it can be found on the
“Communication Identification Label” placed on the side
of the inverter or applied during the commissioning phase
to the plant documentation). The DNS or multicast service
must be enabled on router.
Note: This connection method doesn’t work on Android
devices.
If possible, access the pages of the wireless router web
server to which the inverter is connected and read the new
dynamic IP address assigned to the Inverter.
The wireless router doesn’t allow
the connection to local IP address.
Tipically this happen on company
networks.
Contact the network administrator to allow the wireless
router to connect to local IP address.
The device doesn’t allow the
connection to local IP address.
Tipically this happen with company
devices.
Contact the system administrator to allow the device to
connect to local IP address.
Using an Android devices, a
notification advise that internet
connection is missing when trying
to connect to the Access Point
wireless network created by the
inverter and ask for connection
confirmation.
Known behavior of Android
devices. Android OS always check
if internet connection are available
and ask for confirmation if it’s not
present.
Confirm the connection request in the notification of Android
devices by clicking “Yes”.
