User’s guide
VoiceWorks
16
Working with Q&A mailboxes • H-1
Working with Q&A mailboxes
Q&A (question and answer) mailboxes let you use the voice mail system to gain detailed
information from callers, such as for an employment questionnaire or a survey. As a Q&A
Mailbox owner, you can record up to 10 questions. There are 10 available Q&A mailboxes, in
the range of
930 through 939.
The system groups individual answers and plays them back as a single message, with
answers separated by short beep tones. Normal system message handling capability —
delete, save, etc. — applies to the entire message (all answers).
Note: Each
answer can have the same maximum length as that of a regular message. The
Installer programs that length.
In the first question, be sure to include instructions to conclude each answer by pressing 1 or
just pausing for the next question:
“Please record your name at the tone; and then either press
1 or just stand by for the next question.” … “Record your address at the tone… ” ... etc..
At the conclusion, the caller can be forwarded to another extension or mailbox, or be
automatically disconnected. Be sure to include in the last question the appropriate
information, such as:
“This is the last question. After you have finished, please hang up, and
thank you very much for your help …”
Note: If the caller fails to respond to two questions in a row, the system will disconnect
the call.
Important:
Q&A mailboxes are “turned on” only when at least one question has been
recorded. Deleting all questions will “turn off” the mailbox.
Q&A mailbox programming menu outline
Here’s an outline of the programming menu you’ll hear when you enter
Q&A mailbox
programming mode. Please listen carefully to the instructional voice prompts until you
become familiar with all the options. You don’t have to listen to the entire instruction before
making your selection.
1 Record question
1 Record question
2 Delete question
3 Hear current question
2 Password
1 Enter new password
2 Restore default password
3 Hear current password
5 Message undelete
