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VoiceWorks
16
User’s guide
A-2 • Frequently used user/guest voice mail procedures
Retrieving your messages when you’re outside the office
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If the operator or another user answers your call, have this person transfer you to the
voice mail extension. When the system answers, you’ll hear the main greeting of the
automated attendant.
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Identify yourself to the system:
• Press the * key.
• Enter your mailbox number.
• Press the # key.
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The system will ask for your password. Enter it, followed by the # key.
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The system will announce the number of new and old messages, then will start playback
of messages. You’ll hear first any urgent messages or the oldest new message.
Playback will continue until either all messages have played or you press the * key to end your
call to the system.
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Save or delete a message to listen to the next message.
Retrieving your messages when the system calls you
with messages
If external message notification is set up for your mailbox, the voice mail system will call you
when you receive new and/or urgent messages and play a prompt saying, “You have new
messages. Enter your password.”
To hear the message now:
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Answer the phone and, after listening to the prompt, enter your password and then press
the # key.
Note: If you enter an incorrect password twice, the mailbox will hang up.
Note: Even if you’ve programmed your mailbox not to require a password, you must enter
0 (zero) to hear your message(s).
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Listen to your message(s) as you normally would.
To pass up on hearing the message now:
Enter the * key instead of the password. Your mailbox will not call you again until you get
another message.
Note: If you program your home number into this feature, you might want to share this
procedure with your family if you plan to leave the house for a while.
Retrieving your messages when the system pages you
You can set
pager notification as your voice mail system’s sole notification method or in
conjunction with the phone delivery described above. The system will call and activate your
external pager whenever the first new/urgent message is left in your mailbox; and it will repeat
the page (at an interval programmed by the System Administrator) until you have retrieved all
new/urgent messages. The system will tell you which mailbox has the message. Access your
messages as described in previous items.