VoiceWorks
16
User’s guide
G-2 • Frequently used Q&A mailbox procedures
Retrieving your messages when you’re outside the office
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1.
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If the operator or another user answers your call, have this person transfer you to the
voice mail extension. When the system answers, you’ll hear the main greeting of the
automated attendant.
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2.
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Identify yourself to the system:
• Press the * key.
• Enter the mailbox’s number.
• Press the # key.
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3.
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The system will ask for the mailbox’s password. The default password is the same as the
mailbox’s number. Enter the password and then press the # key.
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4.
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The system will announce the number of new and old messages, then will start playback
of messages. You’ll hear first any urgent messages or the oldest new message.
Playback will continue until either all messages have played or you press the * key to end your
call to the system.
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5.
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Save or delete a message to listen to the next message.
Following (on the next page) is a list of options that you may wish to include in the mailbox’s
personal greetings:
