User’s guide
VoiceWorks
16
Frequently used group mailbox procedures • C-1
Frequently used group voice mail procedures
Entering group mailbox programming mode
To access the group mailbox:
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1.
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Dial the voice mail system’s extension number.
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When the system answers, you’ll hear the
main greeting of the automated attendant.
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2.
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Identify yourself to the system:
• Press the * key.
• Enter the group mailbox’s number.
• Press the # key.
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3.
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The system will ask for the group mailbox’s password. Enter it, followed by the # key.
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4.
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Your mailbox will then announce the number of new and old messages and begin the
playback. At any time, you may press 5 to enter programming mode. Instructions will prompt
you to select
Personal greeting, Password or Edit the list of members.
Leaving a message for a group/broadcast
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1.
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Dial the voice mail system’s extension number.
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When the system answers, you’ll hear the
main greeting of the automated attendant.
ý
2.
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Identify yourself to the system:
• Press the * key.
• Enter the mailbox’s number.
• Press the # key.
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3.
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The system will ask for the mailbox’s password. Enter it, followed by the # key.
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4.
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Leave the message after the tone. Each group members (or, if it’s a broadcast, all users on the
voice mail system) will have a copy of the message in his/her individual mailbox.
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5.
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VoiceWorks
16
will notify each group member, in the manner in which the person’s individual
mailbox is programmed, of the presence of the message.
Deleting a message from a group/broadcast mailbox
Warning: Deleting a message from a group mailbox automatically deletes all remaining
copies of that message in all group members’ mailboxes.
Warning: There is no message recycle bin (undeletion capability) for either the master
message or for each group member’s copy of the message. Once a copy is deleted
from a group member’s mailbox, the member can’t restore it; and, once the master
message is deleted, it’s gone.
ý
1.
ý
Dial the voice mail system’s extension number.
‡
When the system answers, you’ll hear the
main greeting of the automated attendant.
ý
2.
ý
Identify yourself to the system:
• Press the * key.
• Enter the mailbox’s number.
• Press the # key.
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You may have to call the system administrator to obtain this number.
