User’s guide
VoiceWorks
16
Frequently used Q&A mailbox procedures • G-3
The table below is a list of options available during message playback.
Key
Function
Description
1
Pause
Pauses either for one minute or until you press 1 again.
2
Hear time/date
Pauses the message and plays the time/date when it
was left, then resumes playback.
3
Reply
To reply to the originator of a message (if from a user in
the system). Record your reply at the tone, then press 1
to stop. You will be returned to the mailbox and the
original message.
4
Backup
(rewind)
Each time you press this during message playback, the
message backs up (partially rewinds) four seconds.
If you press it after the playback has finished, this
returns you to the beginning of the message.
5
Access user
programming
Access certain user-programmable features.
6
Move
Moves a copy of the message to another user’s
mailbox. You have the option to move it with or without
an introductory message. After finishing the operation,
the system returns you to the original message in
the cascade paging mailbox.
7
Delete
Deletes the message from the mailbox. (The message
recycle bin will save your 10 most recent deletions.)
8
Main greeting
Goes to the auto attendant’s main greeting.
9
Save
Saves the message (it’ll now be one of the “old
messages” that play when you retrieve messages).
Note: See also *, below.
0
Operator
Transfers you to the operator.
#
To other mailbox
Leaves a message in another user’s mailbox.
*
To disconnect
Always press the * key before hanging-up (if you
press * during playback of a message, the message
will be saved).
Note: See also 9, above.
Editing questions
ý
1.
ý
Dial the voice mail system’s extension number.
‡
When the system answers, you’ll hear the
main greeting of the automated attendant.
ý
2.
ý
Identify yourself to the system:
• Press the * key.
• Enter the mailbox’s number.
• Press the # key.
‡
You may have to call the system administrator to obtain this number.
