User’s guide
VoiceWorks
16
Definitions/Index
Definitions
Note: Depending upon your system’s setup, some of these terms may not be applicable to you.
Broadcast mailbox — Messages sent here go to all users in system.
Cascade paging mailbox — Messages sent here cause system to
page successive, designated numbers, such as in order to reach
someone after hours for emergency help.
Group mailbox — Accessible by multiple designated users.
Informational mailbox — Does not record; only plays back any of
three user-selectable recorded messages
Message recycle bin — Stores each mailbox’s 10 most recently
deleted messages for restoring, in case of accidential deletion.
Q&A mailbox — Asks caller questions and saves answers; useful for
surveys, over-the-phone applications, etc.
Urgent message — Is automatically put first in line in the playback
queue of a mailbox set to use this feature.
Index
Note: Depending upon your system’s setup, your manual may not have all these pages.
Backup (rewind), A-3, G-3
Broadcast mailbox, D-2
Cascade paging mailboxes, E-1, F-1
Introduction, F-1
Changing personal greeting, A-4
Delay time, B-4
Deleting
Messages, A-3
Group/broadcast mailbox, C-1
Pager numbers, F-3
Personal greeting, B-3, F-2, I-2
Questions, H-2
Delivery options, B-4, F-1
Edit list of group members, D-2
Editing
Group members list, C-2
Questions, G-3
Entering pager numbers, F-3
External message notification, A-1, B-1, B-3, E-1, F-1
Frequently used procedures
Cascade paging, E-1
Group, C-1
Q&A mailbox, G-1
User/guest, A-1
Group/broadcast mailbox
Deleting messages, C-1
Editing group members list, C-2
Introduction, D-1
Leaving messages, C-1
Master message, D-1
If deleted, D-1
Programming, D-2
Informational mailboxes, I-1
Introduction, I-1
Leaving messages
Directly in another user’s mailbox, A-4
Group/broadcast mailbox, C-1
When calling another user’s extension, A-4
Message options, A-3, G-3
Message recycle bin, A-3, A-5, B-1, E-4, F-1, F-3, G-3, H-3
Programming, B-5
Messages
Deleting from group/broadcast mailbox, C-1
Leaving
Directly in another user’s mailbox, A-4
Group/broadcast mailbox, C-1
When calling another user’s extension, A-4
Moving to another user, A-4
Retrieving, A-1, E-1
From outside office, A-2, G-2
In the office, A-1, G-1
When system calls you, A-2
When system pages you, A-2
Undeleting.
See Message recycle bin
Urgent, A-1, B-5
Moving messages to another user, A-4
Pager notification, B-4, B-5, F-1, F-3
Password, A-1, B-1, B-3, C-1, D-2, D-4, E-1, F-1, F-3, G-1, H-1, H-2,
H-3, I-2, I-3
Eliminating, D-1
Personal greeting
Changing, A-4
Deleting, B-3
Recording, B-1, B-3
Samples, A-4, B-2, C-2, D-3, E-3, F-2, I-1
Selecting, B-1, B-2, D-2
Setting, A-5
Phone delivery, A-2, B-4, F-1
Programming
Group/broadcast mailbox, D-2
Programming
Cascade paging mailbox, F-1
Informational mailbox, I-1
Outline
Cascade mailbox, F-1
Group/broadcast mailbox, D-2
Informational mailbox, I-2
Q&A mailbox, H-1
User/guest mailbox, B-1
Q&A mailbox, H-2
Q&A mailbox
Introduction, H-1
Using, H-1
Quiet period, B-4
Recording
Personal greeting, B-1, B-3, F-2, I-2
Questions, H-2
Retrieving messages, A-1
From outside office, A-2, G-2
In the office, A-1, G-1
When system calls you, A-2
When system pages you, A-2
Rewind (backup), A-3, G-3
Samples of personal greetings, A-4, B-2, C-2, D-3, E-3, F-2, I-1
Selecting personal greeting, B-1, B-2, D-2, F-1, F-2, H-1, I-2
Setting personal greeting, A-5
Shortcut key, A-1, G-1
Undeleting.
See Message recycle bin
Urgent messages, A-1, B-5
User/group mailboxes, C-1
User/guest procedures
Frequently used, A-1
