QX1000 Manual II: Administrator's Guide
Administrator’s Menus
QX1000; (SW Version 5.3.x)
80
To Add an Authorized phone to the database
1.
Enter the desired
Auto Attendant Settings
page.
2.
Select
Edit Authorized Phones Database
to enter the
Authorized Phones Database
page.
3.
Press the
Add
button on the
Authorized Phones Database
page. The
Add Entry
page will appear in the browser window.
4.
Choose the call type and enter a caller address in the corresponding text field.
5.
Select a
Login Extension
and the
Automatically Enter Call Relay Menu
checkbox (if required).
6.
Enable
Call Back
service if required and define a
Call Back Destination
in the same named field.
7.
Fill in an optional
Description
in the appropriate field, if required.
8.
Press
Save
to submit the settings.
To Delete an Authorized phone from the database
1.
Enter the desired
Auto Attendant Settings
page.
2.
Select
Edit Authorized Phones Database
to enter the
Authorized Phones Database
page.
3.
To remove an authorized phone(s), select one or more checkboxes of the corresponding records that should be deleted from the
Authorized
Phones Database
table. Press
Select all
if all records should be deleted.
4.
Press the
Delete
button on the
Authorized Phones Database
page.
5.
Confirm the deletion by clicking on
Yes
or cancel the action by clicking on
No
.
Call Back Services
With
Call Back
service, callers can save a call charge when calling to and through QX1000. QX1000 provides the possibility of creating a list of
those trusted callers that are allowed to make free of charge calls to QX1000's Auto Attendant or through its Call Relay menu to the third party SIP or
PSTN destination. Two types of Call Back services are available on the QX1000:
Pre-configured Call Back
and
Remote Call Back Configuration
.
Pre-Configured Call Back
For
Pre-configured Call Back
, a list of trusted callers must be configured in the QX1000's Authorized Phones Database using Web Management.
The Call Back service should be enabled and a valid callback destination should be specified for each caller.
To use
Pre-configured Call Back
, the caller registered in the Authorized Phones Database should simply call to the QX1000’s Auto Attendant
through SIP or PSTN, let the call to ring twice and then hang up. Call Back will be instantly activated, and QX1000 will call back to the defined Call
Back destination. By answering the incoming call caller will be connected to the Auto Attendant menu.
Please Note:
Depending on the call back destination, make sure that there is at least one PSTN line routed to the Auto Attendant (from the
page) or Auto Attendant has a proper SIP registration (see Attendant Extension Settings).
Remote Call Back
The
Remote Call Back Configuration
service is used by authorized callers to configure or reconfigure existing call back configuration on the
QX1000. Remote Call Back Configuration is divided into two modes accessible from the QX1000's Auto Attendant:
Permanent Call Back
and
Non-
Permanent Call Back
.
Please Note:
Remote Call Back Configuration services are only available when the
Automatically Enter Call Relay Menu
checkbox is disabled in
Authorized Phones Database for the trusted user.
Permanent Call Back
service allows callers registered in the Authorized Phones Database to create a new trusted caller with Call Back enabled.
They can also modify the Call Back destination of existing callers in the Authorized Phones Database. By calling QX1000's Auto Attendant and
entering the Auto Attendant menu, the caller can use the
code (see Feature Codes) to create a new trusted caller as well as to modify the Call
Back destination for the already registered callers in the Authorized Phones Database.
By entering
Permanent Call Back
reconfiguration menu, system asks caller to login by dialing the number and an appropriate password for the
QX1000's extension that is used as login extension in the Call Back settings. After passing the login, callers should follow the voice instructions for
configuring a new entry or reconfiguring existing entries in Authorized Phone database.
When system accepts the inserted settings, the corresponding entry will be logged to the Authorized Phones Database. The caller will then be
disconnected from the QX1000's Auto Attendant and the defined Call Back destination will receive a call from the QX1000 within the next 45
seconds. Answering the incoming call, the caller will be reconnected to the QX1000's Auto Attendant.
Please Note:
The detected caller number must correspond to the one applied by the caller. In case of PSTN call back at least one PSTN line must
be available on the QX1000. There must be network connectivity and the destination must be reachable.
Non-Permanent Call Back
configuration service allows trusted caller to organize one-time Call Back to the defined destination. In this situation, no
entry will be logged to the Authorized Phones Database. By calling QX1000's Auto Attendant and entering the Auto Attendant menu, the caller can
use
menu (see Feature Codes) to modify the Call Back destination for already registered callers in the Authorized Phones Database.
The system will ask to login by dialing the number and an appropriate password for the QX1000's extension that is used as login extension in the
Call Back settings. After login, caller should follow the voice instructions for reconfiguring the existing entry in Authorized Phone database. The caller
will then be disconnected from the QX1000's Auto Attendant and the defined Call Back destination will receive a call from the QX1000 within the next
45 seconds. Answering the incoming call, the caller will be reconnected to the QX1000's Auto Attendant.
