QX1000 Manual II: Administrator's Guide
Administrator’s Menus
QX1000; (SW Version 5.3.x)
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Guide). Besides this, the details of the extension will be displayed in the Public Directories on the snom and Aastra SIP phones. Leave this checkbox
unselected if this auto attendant extension is reserved or not used.
The
Percentage of System Memory
drop down list is used to define the space for the Auto Attendant’s system messages. The maximum value in
the drop down list is equal to the maximum available space for voice messages on QX1000.
2.
Attendant Scenario
This group is used to select between default and custom attendant functionality scenarios. When the
Default
scenario is selected, a group of settings
should be adjusted. Here, the user defined Auto Attendant system messages can be uploaded and the list of
Friendly Phones
can be configured.
For
Custom
scenario, a scenario script file (in EpygiXML coding, the coding standard can be found atand the custom voice messages can be uploaded.
The
Default
manipulation radio button selection enables the following components:
•
The
Send AA Digits to Routing Table
checkbox
selection switches the Auto Attendant to the routing
mode. Any inserted digits on the Auto Attendant prompt
will be parsed through the Routing Table on the
QX1000.
•
Redirection on Timeout -
this group allows automatic
call redirection in case no action has been performed by
the caller.
The group offers the following options:
Enable Redirection on Timeout
checkbox is used to
enable/disable the automatic call redirection.
Recurring Attendant Prompt Repetition Count
text
field indicates the number of Recurring Attendant
Prompts to be consecutively played to the caller with no
action from his/her side. When the Recurring Attendant
Prompt is played the number of times indicated in this
text field, the call will be automatically redirected to the
defined destination.
Call Type
drop down list includes possible incoming call
types (PBX, SIP or Auto).
PBX
selection means that the
call will be redirected to the local extension.
SIP
selection means that the call will be redirected to the SIP
destination correspondingly.
Auto
selection is used for
undefined call types: destination (independent on
whether it is a PBX number, SIP address or PSTN
number) will be reached through Routing.
Call To
text field requires the destination number dialed
in the format depending on the selected Call Type. The
wildcard is supported in this field.
•
ZeroOut
– this group is used to configure call
redirection service on the Auto Attendant. When a caller
reaches the Auto Attendant, he may want to accelerate
the automatic redirection feature instead of using Auto
Attendant features. To activate ZeroOut, caller should
dial
digit (see Feature Codes) during the Auto
Attendant welcome message. The caller will then be
automatically transferred to the destination specified in
this page.
Enable ZeroOut
checkbox selection enables the
ZeroOut feature and activates the following fields to be
inserted:
Redirect Call Type
drop down list includes the available
call types:
Fig. II-106: Extensions Management - Edit Entry – Attendant Scenario page
o
PBX - local calls between QX1000 extensions and the Auto Attendant
o
SIP – calls through a SIP server
o
Auto – used for undefined call types. Destination (independent on whether it is a PBX number, SIP address or PSTN number)
will be reached through Routing.
The
Redirect Address
text field requires the destination address where the caller should be automatically forwarded to if activating the
ZeroOut feature.
