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Epygi QX1000, Administrator'S Manual

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QX1000 Manual II: Administrator's Guide 

Appendix: PBX Services for QX1000’s Administrator 

 

QX1000; (SW Version 5.3.x) 

 

 

141 

Appendix: PBX Services for QX1000’s Administrator 

 

The following 

PBX Services 

are accessible at the dial tone, characterized by beginning with the key 

:

 

Administrator Login 

Allows to modify Auto Attendant greeting and menu messages, as well as to manage universal extension messages.

 



 

Enabling/disabling the Call Routing rules 

Allows managing the routing entries in the Call Routing table, i.e. to enable/disable certain dialing rules by dialing key combinations pre-
configured on each routing entry. By dialing 



, you will be required to dial enabler/disabler key to enable or disable the routing 

rule(s) correspondingly. Since multiple routing rules may have the same enabler/disabler key combinations (the same key may be used 
as enabler for one routing rule, and as disabler for another one), dialing the certain key will affect all pre-configured routing rules.  

If the routing record has an authorization enabled on the enabler/disabler key, administrator’s password will be required to be inserted 
after the key. Once the administrator’s password is dialed, system plays a confirmation about the accepted configuration and the state of 
the certain routing rule(s) is getting modified. 

If administrator’s password has been inserted incorrectly for 3 times, no status changes will be applied to any of the routing record(s), 
even to those which have no authorization enabled.

 



 

 

Administrator Login 

menu has the following sub-menus and the management keys: 

 

 



 

Administrator’s Login

 

 

 

Auto Attendant 

Greeting 

 

 

Auto Attendant 

Menu Message  

 

 

Universal Extension Messages

 

 

 

Greeting 

Message  

 

 

Incoming 

Blocking 

Message  

 

 

Outgoing 

Blocking 

Message 

 

 

 

Your Name 

 

 

 

 

Out of Office 

Message 

 

 

Find 

Me/Follow 

Me Welcome 

Message

 

 

Listen to 

Current 

Greeting 

Message 

 

 

Listen to 

Current  

Incoming 

Blocking 

Message

 

 

Listen to 

Current  

Outgoing 

Blocking 

Message

 

 

Listen to 

Current  

Name 

recorded

 

 

Listen to 

Current  

Out of Office 

Message 

 

 

 

Listen to 

Current  

Find 

Me/Follow 

Me Welcome 

Message 

 

 

Record a 

Universal 

Greeting 

Message

 

 

Record a 

Universal 

Incoming 

Blocking 

Message

 

 

Record a 

Universal 

Outgoing 

Blocking 

Message

 

 

Record a 

Universal 

Name

 

 

Record a 

Universal 

Out of Office 

Message

 

 

 

Record a 

Universal 

 Find 

Me/Follow 

Me Welcome 

Message

 

 

Restore 

System 

Default  

Greeting 

Message

 

 

Restore 

System 

Default  

Incoming 

Blocking 

Message

 

 

Restore 

System Default  

Outgoing 

Blocking 

Message

 

 

Restore 

System 

Default  

Name

 

 

Restore 

System 

Default  

Out of Office 

Message

 

 

 

Restore 

System 

Default  

Find 

Me/Follow 

Me Welcome 

Message

 

 

Stop 

Recording or 

Playback 

Greeting 

Message 

 

Stop 

Recording or 

Playback 
Incoming 

Blocking 

Message 

 

Stop Recording 

or Playback 

Outgoing 

Blocking 

Message 

 

Stop 

Recording or 

Playback  

Name 

Message 

 

Stop 

Recording or 

Playback 

Out of Office 

Message 

 

 

Stop 

Recording or 

Playback 

 Find 

Me/Follow 

Me Welcome 

Message 

Dial  

AA Number

  

(in case of 

multiple AAs 

on the 

QX1000)

 

Dial  

AA Number 

(in case of 

multiple AAs on 

the QX1000)

 

 

Listen to 

Current 

AA Greeting

 

 

Listen to AA 

Menu Message

 

 

Record a New  

AA Greeting

 

 

Record a New  

AA Menu 
Message

 

 

Restore 

Default  

AA Greeting

 

 

Restore Default  

AA Menu 
Message

 

 

Stop 

Recording or 

Playback

 

 

Stop Recording 

or Playback

 

 

 

Administrator’s Logout

 

 

 

Summary of Contents for QX1000

Page 1: ...QX1000 Manual II Administrator s Guide Edition 1 October 2013 SW Release 5 3 30 and higher ...

Page 2: ...ormation 13 Network Status 13 Lines Status 15 Memory Status 17 Hardware Status 17 SIP Registration Status 18 IP Lines Registration Status 18 License Status 19 IP Routing Configuration 19 Configuration Management 20 Legible Configuration Management 21 Events 22 Time Date Settings 25 Mail Settings 25 SMS Settings 26 Firmware Update 27 Automatic Firmware Update 31 Networking Tools 31 SNMP Settings 32...

Page 3: ...9 RTP Statistics 92 FAX Statistics 93 SIP Settings 93 Host aliases for SIP 94 Generate And Install New CA Root Certificate 95 RTP Settings 95 NAT Traversal Settings 96 Line Settings 98 Supported SIP Phones 100 Programmable Keys Configuration 100 Manage IP Phones Templates 101 IP Phones Logo 102 FXS Gateway Management 102 Hot Desking 103 FXO Settings 103 ISDN Settings 104 External PSTN Gateways 109...

Page 4: ...ser s Welcome Page 144 Appendix System Default Values 145 Administrator Settings 145 Extension Settings 149 Appendix Moderator s Menus 151 Conference Moderator s Main Page 151 Conference Menu 152 Conference Progress 152 Activate Conference 154 Send Notification Mail 154 Recorded Conferences 154 Conference Properties Menu 155 General Settings 155 Recording Settings 156 Customization 156 Participant...

Page 5: ...r QX1000 as they appear in this manual The example screens are for illustrative and explanatory purposes and should not be construed to represent your own unique environment QX1000 s Graphical Interface describes to the QX1000 s graphical user interface and explains all recurrent buttons Administrator s Main Page explains the Administrator s management pages according to the menu structure shown o...

Page 6: ...ration Wizard Uplink Configuration Wizard System Security Management Status IP Routing Configuration Configuration Management Events Time Date Settings Mail Settings SMS Settings Firmware Update Networking Tools SNMP Settings Diagnostics Features Upload Language Pack User Rights Management Redundancy Settings Users Menu Extensions Management Receptionist Management Extensions Directory Authorized ...

Page 7: ... displayed to enter the modified settings Delete Deletes the selected entry s of a table A warning message will ask for confirmation before deleting an existing entry Select All Selects all table entry s for example for further deletion Inverse Selection Inverses opposites an existing selection of table entry s If no entries are selected clicking the button will select all records Refresh in May b...

Page 8: ...run upon QX1000 s first startup to make sure that it works properly in its network environment The Wizard allows navigating through the following basic configuration parameters and settings System Configuration DHCP Server Settings Regional Settings and Preferences see below Emergency Codes and PSTN Access Codes Settings see below DHCP Server Settings are described in the chapters below The LAN co...

Page 9: ...k has been uploaded and it is used to enable custom language for system voice messages or returning back to the default language English GUI Theme selection used to select the GUI theme style of the web based configuration pages The Choose Theme on Login checkbox indicates whether the GUI theme selection radio buttons should be displayed on the QX1000 Login page Selecting the checkbox will allow u...

Page 10: ... Thus if VLAN if configured is selected the next page will be VLAN IP Configuration while selecting Ethernet will bring up the Ethernet IP Configuration page The bandwidth provided by the ISP has to be specified in the text fields Upstream Speed and Downstream Speed This settings allow the specification of the upstream and downstream speeds in kbit s helping to assure the quality of IP calls An IP...

Page 11: ...ateway Fig II 9 Internet Configuration Wizard WAN IP Configuration page The DNS Settings page provides the option of setting up a name server for the QX1000 It offers the following components The Nameserver text field requires the IP address of an external name server The Alternative Nameserver text field requires the IP address of the secondary name server The Alternative Nameserver is used if th...

Page 12: ...llows selecting the Security Level defining requirements to the IP Lines password strength and the Security Report granularity The security levels are as follows Low There are no specific restrictions on the strength of the saved password Only the critical warnings on the Call Routing Rules to PSTN and IP PSTN disabled Firewall and IDS will be generated in Security Report Medium The minimum streng...

Page 13: ...s the following useful links to adjust the system security User Rights Management IP Line Settings Firewall The SIP IDS Settings page includes the following components Enable SIP IDS checkbox selection allows to prevent the SIP attacks The Add the IP address into the Blocked IP list in Firewall checkbox allows to block SIP attacker s IP address SIP attacker s IP address will be blocked by QX1000 F...

Page 14: ...atus page has several tables providing system information General Information The General Information page includes the following information Uptime duration Period QX1000 is running since last reboot Device hostname QX1000 device host name QX1000 Operating System QX1000 operating system version Application Software Software and file system versions of the QX1000 Language Pack this field is presen...

Page 15: ... these display the QX1000 settings corresponding to what has been configured with the System Configuration Wizard Services NTP Server and Client DHCP Server Firewall statuses shows if they have stopped or if they are still running Transfer Statistics link to the Transfer Statistics page The Transfer Statistics page shows a user defined statistics table with the transmit receive value criteria inte...

Page 16: ...t carrier errors that occur due to a defective or lost connection on the Ethernet link Transmit Collisions number of transfer errors that occurred during a simultaneous packet transmission from both sides Fig II 18 Transfer Statistics Diagram Chart To see the Transfer Statistics Diagram Charts select the desired criteria and click Save to generate the corresponding chart and the table showing the ...

Page 17: ... Lines Status Lines Status page upon established call RX Codec shows the codec used to encrypt the incoming packets TX Codec shows the codec used to encrypt the outgoing packets If RX and TX codecs are the same only one Codec field will be displayed For IP Line Status the following dynamical parameters appear on this page Username shows the IP phone s client name registered on the QX1000 Last Regi...

Page 18: ...The System Memory row indicates the space occupied by the universal extension recordings Link refers to the Upload Universal Extension Recordings page where universal extension system messages may be uploaded Call Statistics shows the current number of calls with recorded statistic entries Conference Memory Status shows total memory space counted in minutes seconds available on the QX1000 The tabl...

Page 19: ...P Tunnels to Slave Devices table lists those tunnels where local QX1000 acts as a master The SIP Tunnels to Master Devices table lists those tunnels where local QX1000 acts as a slave Fig II 22 SIP Registration Status page IP Lines Registration Status The IP Lines Registration Status displays a table with the IP Lines registration information on the QX1000 The table lists the IP lines and remote e...

Page 20: ...bles are color coded according to the state of the route For example yellow indicates disabled routes green indicates successful routes and red indicates routes with an error IP Static Routes are used to forward IP packets from the Network where the QX1000 is connected to the specified destination The IP Static Routes table displays all established IP static routes with their parameters Target Sta...

Page 21: ...an IP Static Route 1 Select the IP Static Routes link on the Routing Configuration page 2 Press the Add button on the IP Static Routes page The Add Entry page will appear in the browser window 3 Enter the destination IP address and subnet mask in the Route To text fields Use the IP Clip button to select a previously entered IP address 4 Enter the router IP address into the Via IP Address text fiel...

Page 22: ... file with all configuration settings and user uploaded greeting messages It opens a file chooser window for immediate download to the users PC The Upload Restore all config voice data link opens a page that has a Browse button which opens a file chooser to select a backed up file and a Configuration to Upload field requiring the file path to upload and to restore it immediately Pressing Save will...

Page 23: ...file button start parsing the configuration structure of the device for the defined parameters The progress will be displayed in the area below Fig II 31 Configuration Summary Parameters page The Cancel generation process button appears when the configuration generation procedure starts and it is used to stop it The Download generated configuration button becomes available when the legible configu...

Page 24: ...d The table shows the Status of the event new or read as well as the name of the application the event refers to event description and the date when the event was received For example if the event has occurred due to incorrect mail sending or SIP registration the corresponding links will be seen in the Reference column of the table The administrator can view the detailed log for each event that ha...

Page 25: ...cted for the action assignment Description displays additional information about the event Multiple is shown here if more than one event has been selected for the action assignment Action offers radio buttons to choose one of the actions to notify the QX1000 administrator when an event s takes place The following actions can be available Fig II 36 Edit Event Settings page Display Notification A no...

Page 26: ...00 becomes a client to an external timeserver A checkbox disables Date and Time drop down lists and enables the following parameters The SNTP Servers table lists all defined NTP Servers The Add functional button opens an Add NTP Server page where a new NTP server can be defined This page offers the NTP Server radio buttons that are used to choose between a manual and a predefined NTP server Manual...

Page 27: ...TP Authentication must be selected if the specified SMTP server requires authentication In this case authentication User Name and User Password configured on the SMTP server should be defined in the corresponding text fields Attention The following symbols are not allowed for the Password field With the button Send Test Mail a test mail can be sent to the defined email address to verify the settin...

Page 28: ...d on this page The value is dependent on the SMS gateway requirements For example Fig II 40 SMS Settings page user username password password to to from from text text The tokens are the strings that have the following dependencies from the field in this page username indicates the username defined in the field Username password indicates the password defined in the field Password to indicates the...

Page 29: ...will be stopped during the firmware update and will be restarted after the installation is completed Voice Software Network Time Protocol Daemon Network Interface Statistic Daemon Dynamic DNS Daemon The Automatic Firmware Update link leads you to the page where the automatic update of the QX1000 s firmware software image can be configured To update firmware manually select one of the options Uploa...

Page 30: ...vice press Yes otherwise press No After pressing No press Discard this image button to start upload a new image Fig II 43 Firmware Check page If you have confirmed the firmware version a new page with firmware update progress will be displayed next There are no functions available on this page just information about the firmware update procedure At some point the connection with the device is bein...

Page 31: ... running and whether the new firmware version is downloaded or not Fig II 46 Firmware Update page The Image Check field will display invalid if the image does not correspond to the hardware version The Current Software Version field shows the old software version The New Software Version field shows the new version of the software image This page needs to be confirmed in order to continue image up...

Page 32: ...he QX1000 The Server Name the IP address or hostname the Server Port and the Update Method should be defined The Update Method drop down list provides a possibility to choose among FTP HTTP or HTTPS methods For some of these selections authentication Username and Password can be entered Please Note In order to use Epygi s public ftp server leave the Server Name Server Port Update Method User Name ...

Page 33: ...oute Target is used to enter the IP address or host name of the destination to be trace routed The Traceroute button is used to process the router triggering to check the Internet connection In the field below these the output of the Ping or Traceroute procedure is shown Fig II 50 Networking Tools page To Check the Internet connection 1 Specify the destination address for the ICMP request in the P...

Page 34: ...ng application for successful SNMP management Fig II 51 Global SNMP Settings page The Service Restart button restarts the SNMP sub system on the QX1000 Restarting the SNMP sub system is recommended if it does not respond to a SNMP manager s requests SNMP Trap Settings are used to define the traphosts that should be informed when certain events occur on the QX1000 For the listed traphosts to be inf...

Page 35: ... This page is used to adjust where system logging settings view system logs directly in your browser or download them locally to your PC The System Logs page consists of three sub pages The System Logs Settings page is used to adjust the system logging settings and contains the following components The Enable User Logging checkbox is used to enable user level logging This logging contains brief in...

Page 36: ...d logs table with time period by Date Clicking on the corresponding date will open the archived system logs table in hourly basis Hour shows the initiation time of the system logs This could be used to collect the logs at the exact moment when a problem has happened The Unpacked size on disk shows the system logs size on disk for the corresponding Date and Hour The following functional buttons are...

Page 37: ...em This allows video conference calls of up to 104 participants Fig II 58 Features page To enter a Feature Key click Add A page with the Feature Key text field is opened Enter the key and press Save The status of the selected feature entry will change to Reboot needed Reboot the QX1000 and the feature will receive the status Activated To receive a Feature Key register the QX1000 device and send a ...

Page 38: ...our phone to make the new language pack active User Rights Management The User Rights Management service sets restrictions on the GUI access for various users permits or denies the access to certain Web GUI configuration pages and creates multilevel user management of the QX1000 The feature is useful to the ISPs in order to set the restrictions for certain customers to manage the QX1000 s configur...

Page 39: ...sword of the Administrator An error message prevents entering the wrong password The New Password text field requires a new password for the Administrator or Local Administrator Reentering the new password in the Confirm New Password text field will confirm the new password The New Password field is checked against its strength and you may see how strong is your inserted password right below that ...

Page 40: ...th the changed login name and password you will need to reboot them manually After failover the license keys firmware and language pack are not being transferred from the master to backup QX1000 therefore so make sure both QX1000s are configured identically in the redundant network before enabling redundancy mechanism When you login to the device which runs in a backup mode only Redundancy Setting...

Page 41: ... and backup devices This action will result in rebooting the current master After rebooting the current master device will start running in a backup mode Switching the backup to master starts all applications on QX1000 and causes all IP phones to reboot The swapping takes around 1 minute however another 1 3 minutes are required in order to reboot all the IP phones connected to redundant system If ...

Page 42: ...Length drop down list requires you to choose the length of the extensions on the QX1000 This number will apply to all existing extensions on the QX1000 as well as to any newly created extensions The length of the extension can be 2 3 4 or 5 The Extension Prefix text field is used to define a prefix with which all existing extensions on the QX1000 as well as to any newly created extensions should s...

Page 43: ...ected user space are dependent on the Voice Recording codec selected from the Voice Mail page For example for the same amount of marked out user space selection of the G726 voice recording codec will provide more space for voice mails and user defined voice greetings than the G711 codec selection External Access indicates whether the GUI Login 3pcc Click2Dial login or Call Relay options are enable...

Page 44: ...nfiguring their settings or modifying the configurations of group of existing extensions User Extension Settings 1 General Settings This group requires extension s personal information and has the following components Display Name is an optional parameter used to recognize the caller Usually the display name appears on the called party s phone display when a call is made or a voice mail is sent Pa...

Page 45: ...able the Barge In Service on the extension The Edit Call Barge In Intercept Access List link leads you to the Call Barge In Intercept Access List page where the extensions that are allowed to barge in to the current extension or intercept calls should be defined Please Note After activating Barge In feature the extensions that are previously configured to intercept calls from the Call Intercept Ac...

Page 46: ...ere extensions may be added to the Watch Access List The Watch Access List Add Entry page consists of the following components Call Type lists the available call types PBX local calls to QX1000 s extensions SIP calls through a SIP server Auto used for undefined call types The destination independent on whether it is a PBX number or a SIP address will be reached through the Call Routing Table The A...

Page 47: ... Edit Entry SIP Settings page SIP Port indicates the host port number to connect to the SIP server The SIP server port may only contain digit values otherwise the error message SIP Server Port is incorrect will be displayed when applying the extension settings If the SIP server port is not specified QX1000 will access the SIP server through the default port 5060 Registration on SIP Server enables ...

Page 48: ...y the SIP servers providers and are used by QX1000 to reach the selected SIP servers Fig II 80 Extensions Management Edit Entry Advanced SIP Settings page 4 Remote Settings This group is used to configure SIP Remote Extension functionality This is an advanced telephony feature that allows QX1000 users to remotely operate QX1000 Users need to register a hardware or software SIP phone on the QX1000 ...

Page 49: ...ension will automatically log out from the public phone At the certain moment requires the moment hour and minute when the extension will automatically log out from the public phone 5 Call Queue Settings This group is used to configure the Call Queue service that allows multiple incoming calls to be kept in the queue when being on the line and enables the calls to be answered in the order they hav...

Page 50: ...e will cause the error Caller address already exists Wildcard is allowed in this field Please Note To activate the ZeroOut Redirection feature the caller should dial 0 digit Upload new call queue welcome message allows updating the active Call Queue welcome message played when a caller joins the extension s call queue downloading it to the PC or restoring the default one The Remove call queue welc...

Page 51: ...on SIP proxy will keep the recorded voice mail on itself When extension accesses his mailbox by dialing 0 the call will be redirected to the voice mailbox on the proxy server If the remote Voice Mail Server acts as a standalone location of voice mails it is recommended to select Independent Mailbox Type With this selection QX1000 redirects the recorded voice mails to the defined remote Voice Mail ...

Page 52: ...ature allows you to pick up the call ringing on a certain extension by dialing the number of the pickup extension The Pickup Group list is used to define the extensions that can be monitored by calling a certain pickup extension The Access List is used to define PBX or SIP users that are allowed or forbidden to intercept calls ringing on extensions in the Pickup Group If a user dials the pickup ex...

Page 53: ...users if a wildcard is used and the appropriate permissions to pickup the calls ringing on the extensions from the Pickup Group Fig II 87 Access List of Extension page for Pickup Group The Add functional button opens an Add Entry page where a new user with corresponding permissions might be created This page consists of the following components Call Type lists the available call types PBX local ca...

Page 54: ...ils of the corresponding extension will be displayed in the User Settings table on the Main Page of the Extension s QX1000 Web Management accessed by the extension s login see Manual III Extension User s Guide Besides this the details of the extension will be displayed in the Public Directories on the snom and Aastra SIP phones Leave this checkbox unselected if the extension is reserved or not use...

Page 55: ...the Call Type defined in the same named drop down list If the PBX call type is selected the QX1000 extension number should be defined in this field For the SIP call type the SIP address should be defined for the Auto call type a routing pattern needs to be defined The wildcard is supported in this field Wildcard is available for this field Paging Group Extension Settings Paging Group Access List T...

Page 56: ...ions Extensions Management Edit Entry page consists of General Settings SIP Settings and Advanced SIP Settings pages The SIP Settings and Advanced SIP Settings pages are the same as for the regular extensions see User Extension Settings while General Settings page has a different content 1 General Settings for paging group extension This group requires personal extension information and has the fo...

Page 57: ...s for the regular extensions described above The General Settings page is described below 1 General Settings for ACD Group extension This group requires ACD group extension s information and has the following components Display Name is an optional parameter used to recognize the ACD Group Usually the display name appears on the called party s phone display when a call is made or a voice mail is se...

Page 58: ... redirects the call Random Hunting the system calls to the first available agent selected randomly from the list of agents configured with Agents Group If the agent doesn t answer within Ringing Timeout the system tries to reach another agent selected randomly from the list etc If the call is not answered within Common Timeout the system either disconnects or redirects the call Skills the system c...

Page 59: ... upload a new audio file or to select an already uploaded one Existing File this selection is used to choose one of the already uploaded custom queue messages to include in the scenario The same file may appear in the different instances of the queue music Upload New File used to upload a new audio file The uploaded files should to be in PCMU CCITT u law 8 kHz 8 bit Mono wave format otherwise the ...

Page 60: ... the Extensions Management Edit Entry page consists of General Settings SIP Settings SIP Advanced Settings and Recording Box Settings pages The SIP Settings and SIP Advanced Settings pages are the same as for the regular extensions described above The General Settings and Recording Box Settings pages are described below 1 General Settings for Recording Box extension This group requires Recording B...

Page 61: ...system will prevent uploading it and the Invalid audio file or format is not supported warning message will appear The system also prevents uploading if there is not enough memory available for the corresponding extension and the You do not have enough space warning message will appear Browse opens the file chooser window to browse for a new recording announcement message file The Download Recordi...

Page 62: ...g problems Retry Timeout text field timeout between retries to access the server The Go to Recording Box link moves to the recording box of the corresponding extension s Recording Box where all recorded calls are locally stored The Recording Box is also accessible from Extensions Management table by clicking on the corresponding Recording Box extension Attendant Extension Settings For Attendant ex...

Page 63: ...to be consecutively played to the caller with no action from his her side When the Recurring Attendant Prompt is played the number of times indicated in this text field the call will be automatically redirected to the defined destination Call Type drop down list includes possible incoming call types PBX SIP or Auto PBX selection means that the call will be redirected to the local extension SIP sel...

Page 64: ...ace warning message to appear Browse opens the file chooser window to browse for a new Recurring Attendant Prompt file The Download Recurring Attendant Prompt and Remove Recurring Attendant Prompt links appear only if a file has been uploaded previously The Download Recurring Attendant Prompt link is used to download the Recurring Attendant Prompt file to the PC and opens the file chooser window w...

Page 65: ...oad and Remove links appear only if a file has been uploaded previously The Download link is used to download the message file to the PC and opens the file chooser window where the saving location may be specified The Remove link is used to restore the default welcome message The User Input Options table is for configuring the action to be taken based on one of the following user choices User Inpu...

Page 66: ...t the caller to Extensions Directory Terminate the call will exit from this Customized Scenario and disconnect the call The following options can be configured too Any input other than in the list above allows configuring the action taken when the caller makes a selection other than options listed in the User Input table If it is configured to No Action then the timer for No Input will reset and i...

Page 67: ... may be specified Fig II 111 Upload Custom Voice Messages page The Remove Scenario link removes the current Customized Scenario After pressing the Remove scenario link all configurations and uploaded voice messages will be deleted from the system The View Download VXML Scenario link appears only when a customized scenario has been created and is used to view or download the generated script in a V...

Page 68: ...removes the selected extensions If no records are selected an error message occurs Deleting an extension from the Extensions Table will automatically remove the name attached to the deleted extension in Extensions Directory The Upload Universal Extension Recordings link leads to the page where universal default voice messages for all extensions are defined Fig II 113 Extensions Management Edit Ent...

Page 69: ...ference The enabled codecs participate in codec negotiation at the call setup The order of the enabled codecs is very important Each codec in the table has a higher priority than the codecs below it and a lower priority than the codecs above it A codec placed at the top of the table is used as the preferred codec When establishing a call the system will try this codec first If the remote party doe...

Page 70: ...ference room where it is possible to speak privately Transferring the call to the conference room is not an option because the conference room it is transferred to might be in use or the user is unable to walk to the conference room in time to answer the call The user can use Call Park and Directed Call Park to place the call at a specific number and then retrieve when they reach the conference ro...

Page 71: ...u may dial in to the active calls between the other local PBX user and his call partner and depending on the configuration and the feature code used you may listen to the call additionally be able to speak to the extension user only or to all participants This service offers three options Listen in with this option you may only listen to the third party s call without being able to speak in the ca...

Page 72: ...in PCMU CCITT u law 8 kHz 8 bit Mono wave format otherwise the system will prevent uploading the file and display the warning message Invalid audio file or format is not supported The system will refuse uploading also if there is not enough memory available for the corresponding extension and will then announce You do not have enough space Fig II 117 Upload Universal Extension Recordings p Hold mu...

Page 73: ...e PC The column headings of the voice mail tables are created as a link By clicking on the column heading the table will be sorted by the selected column Upon sorting ascending descending arrows will be displayed next to the column heading Each row in the Voice Mailbox tables can be selected by a checkbox for editing deleting or marking Delete removes the selected recording s Select All checks all...

Page 74: ...r configuration tool is a MS Excel based form which allows a configuration file to be created based on the configured templates for Add Modify type of files When your configuration file is ready select the Extension Import Settings tab to upload the Bulk User Extensions Importer configuration file to the QX1000 Browse opens the file selection window to browse for a new user bulk extension configur...

Page 75: ... is through the Call Waiting service see Manual III Extension Users Guide When a new caller arrives to the call queue the phone display if available of the phone connected to the FXS will display the total number of callers in the queue along with the name phone number of the last caller Extension Status QX1000 provides the possibility of controlling and determining the actual state of the manager...

Page 76: ...st phone can be created and configured The wizard consists of several pages The Receptionist Phone Configuration Wizard IP Phone Model page has the following components The Description text field requires the description of the receptionist to be configured The Phone Model drop down list is used to select the IP phone model to be used by the receptionist The MAC Address text fields require the MAC...

Page 77: ...e types of the expansion modules and the sequence in which they are connected to the IP phone Fig II 124 Receptionist Phone Configuration Wizard Hardware Modules for Aastra phone The next page of the wizard is skipped for QCM Phone Model selection The content of this page depends on the configuration made on the first page of the Receptionist Phone Configuration Wizard The Receptionist Phone Confi...

Page 78: ...t Fig II 125 Receptionist Phone Configuration Wizard Programmable Keys Configuration for snom phone For snom phones when multiple IP lines are selected on the Attached IP Lines text field on the first page of the Receptionist Phone Configuration Wizard this list additionally contains the number of specified IP lines That selection is used to set the correspondence between the selected IP lines and...

Page 79: ...ntry in the event a custom greeting is not recorded or uploaded Warnings will be seen in the Extensions Directory table for inactive entries Extension numbers in the Extensions Directory table are made as a link to move to the corresponding extension s Account Settings page This helps the administrator access the extension s settings page where a custom greeting can be manually uploaded Fig II 128...

Page 80: ...g The Caller Address text field requires the caller s SIP address see chapter Entering a SIP Addresses correctly or PSTN number to be added to the trusted phones list The PSTN number length depends on the area code and phone number The wildcard is supported in this field If the caller address already exists in the Authorized Phones Database the error message The record already exists appears when ...

Page 81: ... used by authorized callers to configure or reconfigure existing call back configuration on the QX1000 Remote Call Back Configuration is divided into two modes accessible from the QX1000 s Auto Attendant Permanent Call Back and Non Permanent Call Back Please Note Remote Call Back Configuration services are only available when the Automatically Enter Call Relay Menu checkbox is disabled in Authoriz...

Page 82: ...er words the calls on some termination number assigned to agent should be answered by that agent The agent may have only one termination number and changing that number will result in answering the calls to that agent in different location Agents are being managed from ACD Agents Table see ACD Group Extension Settings Agent Group Agent Group AG is actually a QX1000 extension with enhanced capabili...

Page 83: ...case if the call is received on agent group bypassing ACD s IVR and the skills based call distribution is selected for that agent group the agent group will consider the full set of skills when making decision on which agent to make a call first In other words since there is no required set of skills received from IVR then the agent group will consider the full set of skills summing up all skill g...

Page 84: ...locations Pressing on the Skill Value column of the Agent Management table will lead you to the Agent Skill Levels page where the skill levels for the corresponding agent should be configured The Agent Skill Levels page consists as many drop down lists as Skills created in the Skills page see below For each available Skill you should select the skill level from 0 to 10 with 0 meaning the absence o...

Page 85: ...ted to conference Automatic In this mode the Epygi QX1000 determines the speaker or loudest participant and will automatically switch the video stream to show that speaker As a result all the video phones which are in automatic mode will see the speaking participant If participant does not have a video phone then the other participants will see a black screen Please Note Users can switch between m...

Page 86: ...e left frame settings groups are listed Clicking on the corresponding settings group displays their configuration options in the right frame Please Note Save changes before moving among settings groups The Edit Entry General Settings page allows the administrator to edit the following conference settings Display Name is any optional information about the subject of the conference The Password text...

Page 87: ...a simple text editor but contains more intricately aligned content The Clear all Records button is used to clear all conference call statistics records When the number of Conference Call Statistics entries exceeds the numbers specified in the Statistics Settings page the oldest entries are being automatically deleted The Conferences page lists all Conference Calls and their parameters ConfID Activ...

Page 88: ...resent only in the Unsuccessful Outgoing Calls table and indicates the reason why the call was unsuccessful The Filter button performs searching within the statistics tables The search may be done with several criteria at the same time The following search criteria are available The text fields ConfID From and To are used for the search by ConfID Activation Time ConfID requires the unique ID of th...

Page 89: ...nce Activation option is enabled Each template should be defined in the corresponding text field Additionally functional tokens can be used to automatically insert the Conference ID Subject Description Participants Password Scheduling information as well as a possibility to display the time remained until the conference will start etc All these tokens can be inserted by using the links on the righ...

Page 90: ... displayed in the Call Statistics tables The Maximal Number of Displayed Call Records drop down lists are used to select the number of Successful Missed and Unsuccessful Outgoing statistics entries to be displayed in the corresponding Call Statistics tables If the record numbers exceed the numbers specified in these drop down lists the oldest record will be removed The Download All Call Statistics...

Page 91: ...outgoing call statistics If there are no any record made during last time interval the black file is archived Fig II 151 Call Statistics Statistics Archive page The Call Statistics Archive External Backup is used for configuring the call statistics backup service The Send archive files to external server is used to enable disable the backup service and configuring whether the statistics should be ...

Page 92: ...rching within the statistics tables The search may be done with several criteria at the same time The following search criteria are available The text fields From and To are used for the search by Call Start Time The data must be entered in the format dd mm yyyy hh mm ss The time criteria are optional if it is not needed leave the text fields empty In From field must indicate an earlier date and t...

Page 93: ...omplete Statistics Table clear all search criteria and press Filter To Reset the Statistics 1 Press the Clear All Records button in the Call Statistics Settings page 2 Confirm the deletion by clicking on Yes The call statistics will then be deleted To abort the deletion and keep the statistics information click on No RTP Statistics The RTP Statistics page provides detailed information about the es...

Page 94: ...er is calling locally to the QX1000 s extension or auto attendant The Configure Call Quality Event Notification link leads to the Configure Call Quality Event Notification page where call quality control notification specifics can be configured From the Configure Call Quality Event Notification page you may configure event notification policy when the call quality is lower than the allowed level T...

Page 95: ...NS servers for SIP traffic Specific is used to enable SIP specific DNS servers For this selection both primary and secondary SIP DNS servers should be defined in the SIP DNS 1 and SIP DNS 2 text fields At the least a primary DNS server should be inserted The SIP Timers radio button group is used to define the timeouts of the SIP messages retransmission RFC 3261 will apply standard SIP timers descr...

Page 96: ...ecord should be selected error message appears The Packetization Interval is the time interval between two RTP packets of the same stream If the interval is increased the overhead is decreased but the voice quality may deteriorate as a result If the interval is decreased the network load is increased and the delay is reduced Silence Suppression disables RTP packet transmission in case of no voice ...

Page 97: ...l data click Back NAT Traversal Settings The NAT Traversal Settings page is divided into separate pages used to configure General NAT settings SIP NAT parameters RTP and STUN parameters for NAT and a page where the NAT Exclusion table may be filled The General Settings page consists of a manipulation radio buttons group to select the mode of the NAT Traversal usage for the SIP traffic any incoming...

Page 98: ...r text field requires the STUN server s hostname or IP address The STUN Port text field requires the STUN server port number The Secondary STUN Server and Secondary STUN Port text fields respectively require the parameters of the secondary STUN server The Polling Interval drop down list contains the possible time intervals between referrals to the STUN server Fig II 165 STUN Parameters page The Ke...

Page 99: ...s already manually configured or if it is not reset after enabling the Enable PnP to IP lines checkbox Enable Firmware Version Control checkbox is used to control the firmware version running on the SIP Phone attached to the QX1000 This service also allows you to have the new firmware automatically downloaded and installed on your SIP Phone in case your SIP phone was running an old firmware upon c...

Page 100: ...rt For example by default the IP Dialog SIP Tone II is in a non auto provisioning mode so it should be manually enabled on the phone Refer to the user s manual of the corresponding SIP phone for instructions on performing a factory reset or reboot on any of the supported phones what additional configurations are required for a specific SIP phone and how to manipulate with the GUI The Use Session T...

Page 101: ...50SIP Yealink SIP T28P snom m9 Polycom SoundStation IP 6000 Yealink SIP T32G snom MeetingPoint also supports FVC Polycom VVX 300 310 Yealink SIP T38G Aastra 6751i also supports FVC Polycom VVX 400 410 Yealink VP 530 Aastra 6753i also supports FVC Grandstream BT200 AudioCodes 310HD Aastra 6755i also supports FVC Grandstream GXP1400 AudioCodes 320HD Aastra 6757i also supports FVC Grandstream GXP1405...

Page 102: ... template Edit opens the Manage IP Phone Templates Edit Entry page where the selected template s settings can be adjusted The Manage IP Phone Templates Edit Entry page allows configuration of multiple IP phones The IP phones templates help you manage the settings for group of IP phones which saves your time and ensures consistency This page allows you to adjust the IP phone s template general sett...

Page 103: ...r IP phone models can be found in the user s manual of the corresponding IP phone Please Note Save changes before moving among the configuration pages IP Phones Logo The IP Phones Logo page is used to upload a custom logo for the IP Phones This page contains only those IP phones for which QX1000 supports the custom logo upload The uploaded custom logo will be visible on the display of the IP phone...

Page 104: ... Management Wizard page 2 Hot Desking If QX1000 has limited number of IP phones connected and much more users wishing to make and receive calls through the QX1000 some of the connected phones can be announced as public Public phones have no static owners they are just connected to the analogue or IP lines Each user that accesses the public phone should first login with the previously created virtu...

Page 105: ...O line on the QX1000 Fig II 178 FXO Line Settings page Routing this selection allows you to forward the incoming calls to the destination defined through Call Routing This selection requires you to enter a routing pattern to the corresponding field Based on the registered PSTN users the caller will be able to reach the destination according to configurations in Call Routing Table By choosing a des...

Page 106: ...al pages The ISDN Wizard ISDN Settings allows you to choose the interface type and the connection type of the selected trunk s The Interface Type drop down list allows you to select between the User and the Network interfaces If the ISDN port of the QX1000 is connected to the CO then User interface type should be selected If the ISDN port of the QX1000 is connected to the PBX then Network interfac...

Page 107: ...led on the ISDN Wizard MSN Settings page the ISDN Wizard Routing Settings page contains only one Route Incoming Call to drop down list Selecting the Use Default outgoing Caller ID allows you to overwrite the source caller information with the one specified in the Default outgoing Caller ID field when placing outgoing calls toward the CO The Default outgoing Caller ID field requires the caller ID f...

Page 108: ...t requires the channel number digit values from 0 to 63 for connection establishment between the CO and the ISDN client Channel Selection is used to select between the Preferred and Exclusive B channel selection methods For Preferred channel selection the CO answers to the call request by the first available timeslot With the Exclusive channel selection the CO should feedback only by the timeslot ...

Page 109: ... for voice transfer Disabling the timeslot will prevent both incoming and outgoing calls Clicking on the ISDN Stats link will open the ISDN Status page that displays ISDN traffic statistics on the corresponding ISDN trunk The ISDN Stats link is displayed for every active trunk on the board and refers to the page where ISDN trunk and traffic statistics can be viewed The ISDN Trunk Status page provi...

Page 110: ... trunks on other QX1000s This provides the option to call not only through local PSTN lines but also through available shared FXO or ISDN lines in the network of QX1000s When the sharing mode is enabled and one QX1000 is configured to use the shared PSTN lines of another QX1000 the corresponding routing patterns will automatically be created in the Call Routing Tables see Call Routing on both QX10...

Page 111: ...n act as a slave for the QX1000_2 In its turn the QX1000_2 can act as a slave for the QX1000_1 With this configuration and the corresponding routing rules added in the Call Routing table on both devices the SIP calls will be routed from QX1000_1 to QX1000_2 and vice versa The SIP Tunnel Settings page is used to enable the QX1000 as a slave or master device for SIP tunneling The page consists of th...

Page 112: ...xt field requires the SIP port number of the master device The Registration State field displays information whether the slave device is registered on the master or not The Registration Date Time field displays the time and the date of last registration on the master s device Call Routing The Call Routing service simplifies the calling procedure for QX1000 users i e different types of calls intern...

Page 113: ...owing consequences The pattern matching best to the Best Matching Algorithm will have the higher position in the rearranged list If multiple patterns equally match to the Best Matching Algorithm the pattern with the lower metric will get the higher position in the rearranged list If the multiple patterns with the same metric have been matched to the Best Matching Algorithm the pattern in the highe...

Page 114: ... phone number will be 9093450a Destination Type gives you the option to select the destination type The following destination types are available PBX local calls to QX1000 s extensions PBX Voicemail calls directly to the voice mailbox of the local PBX extension PBX Intercom local calls to PBX extensions with the request of Intercom service see Manual III Extension Users Guide SIP calls through a S...

Page 115: ...ltaneous calls allowed in a range from 1 to 64 If you leave this field empty no limitation will apply to the number of simultaneous logons The Use RTP Proxy checkbox is available for SIP PBX and IP PSTN destination types and is applicable when a route is used for calls through QX1000 between peers that are both located outside the QX1000 When this checkbox is selected RTP streams between external ...

Page 116: ...Voice Mail Settings of the extension will be used The Transport Protocol for SIP messages manipulation radio buttons group is available for SIP or IP PSTN destination types only and allows you to select the transport UDP TCP or TLS to transmit the SIP messages through The SIP Privacy manipulation radio buttons group is only available for the SIP destination type and allows you to select the securi...

Page 117: ...rce Number Pattern Fig II 197 Call Routing Wizard page 3 The Display Name text field allows you to replace an original caller s ID with the custom display name for the corresponding routing rule This field is optional and when it is left empty an original caller ID will be displayed on the called destination s phone otherwise the name inserted here will appear on the phone This field is not availa...

Page 118: ...he first pattern that matches the dialed number The Move To button is used to move the selected entry to a different position in the Call Routing Table This will increase or decrease the selected pattern s priority Pressing the button will open the page where a row number should be specified together with the position the selected entry is to be placed before or after the defined row Local AAA Tab...

Page 119: ...re the saving location may be specified The Remove Speed Dial Directory link is used to restore the default configuration The speed dial configuration file downloaded from the QX1000 is in the CSV format To use the global speed dialing rules user should simply dial the speed dial code assigned to that speed dialing rule The call will be parsed through the rules of Call Routing table To create a ne...

Page 120: ...racters and cannot be used as ordinary characters Wildcards Any number of any characters Any single character A character or a string from the specified set of characters and strings The following control symbols are used to specify a set Use a comma to separate the elements of a set Please Note No spaces are allowed within braces Example The pattern is 9 1 3 11 a Numbers matching the pattern are ...

Page 121: ...atterns the following criteria are sequentially applied to matching patterns The criteria are ordered by their priorities Each consecutive criterion is calculated only for the patterns that take the same value for the preceding criteria that is Criterion 3 is calculated only for patterns that take the same value for Criterion 1 and Criterion 2 Criterion 1 The presence of asterisks in a pattern The...

Page 122: ...kets in the descending order Criterion 2 The patterns that contain the same number of matching digits are grouped into sub lists Criterion 2 Step 3 The new sub lists are arranged separately from each other by the number of matching digits outside the braces brackets Criterion 3 The patterns that contain the same number of matching digits are grouped into sub lists The list split into two subgroups...

Page 123: ...sion automatically generated in Extensions Management will be registered on the defined VoIP Carrier s SIP server The settings of that extension will be used to make calls from QX1000 s users towards the created VoIP Carrier will be placed VoIP Carrier Wizard Page 1 provides a following option of describing the VoIP carrier When predefined carrier is selected in the VoIP Carrier drop down list the...

Page 124: ...verification If a reply is not received from the primary SIP server within this timeout the secondary SIP server will be contacted When the primary SIP server recovers SIP packets will continue to be sent to the server A group of Host address and Port text fields respectively require the host address IP address or the host name the port number of the Outbound Proxy Secondary SIP Server and the Out...

Page 125: ...assword If no response from the RADIUS Server is returned after the Receive Timeout expires the request is resent numerous times as defined in the Retry Count list The client can also forward requests to an alternate server s if the primary server is down or unreachable An alternate server can be used after a number of failed tries to the primary server Once the RADIUS server receives the request ...

Page 126: ...tic text in the subject line you may want to use the predefined tags to combine the needed subject Hostname the hostname of the QX1000 Displayname the caller s display name This value is not displayed for PSTN callers Username the caller s SIP username For PBX caller this is the caller s PBX number for PSTN callers this is the caller s PSTN number Fig II 207 Voice Mail Recording Codec page Full na...

Page 127: ...port is an optional feature and can be activated with a feature key from the Features page The read only Network Port text field indicates whether there is a filtering rule specified for the Call Control Access If a third party call control application connects to the QX1000 from the WAN interface a filtering rule for the corresponding host should be created on the Call Control Access page to allo...

Page 128: ...le with all existing call recording rules Click on the recording box extension number in the Recorded To column will move to the corresponding Recording Box Fig II 212 Call Recording Basic View Settings page The Call Recording Settings table offers the following functions Enable and Disable functional buttons are used to activate and deactivate the selected call recording rule s At least one rule ...

Page 129: ... Management to be used for storing the recordings The Description text field should contain some descriptive text related to recording rule Fig II 214 Call Recording Settings Add Entry page Edit opens the Edit Entry page to modify the selected entry This page contains all the same components as the Add Entry page does Delete removes the selected entries Select all checks all entries e g in order t...

Page 130: ...ation page offers the following components The Enable Firewall checkbox selection enables the firewall security service The firewall security level has to be selected otherwise the firewall cannot be enabled The Firewall Security radio buttons are the following Low Security Everything that is not explicitly forbidden will be allowed This security level doesn t block anything by default It is recom...

Page 131: ...and no functional buttons are available Management Access is used to enable management access to the QX1000 from the Internet A host on the Internet can be allowed to reach the QX1000 Call Control Access is used to enable the access from the call controlling application from the Internet to the QX1000 The call controlling applications can be used to remotely initiate and handle calls on the QX1000...

Page 132: ... Select the Filter link to delete a rule from its table The appropriate Filter table will appear in the same window 2 Check one or more checkboxes of the corresponding rules that should be deleted from the rules table Press Select all if all rules should to be deleted 3 Press the Delete button on the Filtering Rules page 4 Confirm the deletion by clicking on Yes or cancel by clicking on No IP Pool...

Page 133: ...d button on the IP Pool Configuration page A page where a new group may be added will appear in the browser window 3 Define a group name in the Group Name text field and fill in the Group Description if needed 4 To add a group with the given parameters press Save 5 Open the IP Pool Group Configuration page by clicking on the group name 6 Select the Add button on the IP Pool Group Configuration pag...

Page 134: ...r The Alternative Nameserver text field requires the IP address of the secondary name server The Alternative Nameserver is used if the main name server cannot be accessed Fig II 227 DNS Settings page DHCP Server Settings The DHCP Server Settings page provides the option of enabling a DHCP server and controlling the QX1000 user s LAN settings Therefore QX1000 LAN users will automatically be provide...

Page 135: ...s of the device in the QX1000 s LAN When this table is configured the devices with defined hostnames and MAC addresses will always get the same LAN IP address from the DHCP server Otherwise devices not listed in this table will get dynamic LAN IP addresses This table is also displayed in the System Configuration Wizard Add functional button opens an Add Host page where a new static MAC address bin...

Page 136: ... for the selected option The type and format of the value inserted in this field is dependent on the option selected from the Option Name drop down list Custom this selection allows you to define a new DHCP server options The following parameters are required to be inserted for a new option Fig II 232 DHCP Advanced Settings Add Entry The Option Code text field is used to insert a code of the optio...

Page 137: ...ge where a new virtual network can be defined The page consists of the following components Enable checkbox is used to select whether the corresponding virtual interface will be enabled or disabled after it is created Interface Type manipulation radio buttons selection allows to choose whether the virtual interface will be LAN or WAN VLAN ID text field requires the virtual network ID Numeric value...

Page 138: ...ages see the Incoming Call Blocking and Outgoing Call Blocking chapters of the Extensions Users Guide Manual III The Call Blocking pages accessed from the Caller ID Based Services table by clicking on the corresponding address gives the administrator the option to enable blocking services which could not be disabled by the users Along with the components seen by the user an additional Protect this...

Page 139: ...is voice mail profile can be saved as ForPSTN and its name should be defined in the routing rule responsible for incoming PSTN calls distribution In parallel to this voice mail profile there can be another profile designed for internal PBX calls It will play the following voice mail greeting Hi you have reached Mike s voice mailbox please drop me a message and I shall call you back the maximum voi...

Page 140: ...ent s Remove Fax On Send removes the fax attachment from the user mailbox after sending it to the email recipient s Fig II 241 Voice Mail Profiles Edit Entry page Attention The e mail can only handle up to 3 minutes long voice mails If the voice mail is longer than 3 minutes it will be truncated and only the first 3 minutes of it will be sent to the indicated e mail address However in the e mail b...

Page 141: ...rs only if a file has been uploaded previously The link is used to download the audio file to the PC and opens the file chooser window where the saving location can be specified The ZeroOut voice mail feature allows a caller that has reached the called extension s voice mailbox to accelerate the automatic redirection feature instead of leaving a message in the extension s Voice Mailbox To activate...

Page 142: ...the following sub menus and the management keys Administrator s Login Auto Attendant Greeting Auto Attendant Menu Message Universal Extension Messages Greeting Message Incoming Blocking Message Outgoing Blocking Message Your Name Out of Office Message Find Me Follow Me Welcome Message Listen to Current Greeting Message Listen to Current Incoming Blocking Message Listen to Current Outgoing Blocking...

Page 143: ...e conference Initiates the dial out to all participants currently inactive in the conference Service is available for Moderators only Next Phone with Video Capability Shows the next phone with video capability Also switches from automatic mode to manual one Previous Phone with Video Capability Shows the previous phone with video capability Also switches from automatic mode to manual one Automatic ...

Page 144: ...ng the conference Please Note You may accelerate dial out by a pound sign at the end of your dialed number Call Codes available in the Auto Attendant For external IP calls addressed to the Auto Attendant following key combination is available to access and manipulate within Auto Attendant services Incoming Call to Auto Attendant Key Combination Conferences Menu used to access conferences Conferenc...

Page 145: ... a customer premise telephony product Soon you will experience the freedom and power of the QX1000 IP PBX The Global Phone Network in a Box To get started the following information is helpful PHONES Your extension number is extension number and your password is password optional Remember to type 00 when you pick up your phone receiver to find THE WELCOME SPOT 0 will take you directly to voice mail...

Page 146: ...es Configuration Management Automatically Backup Configuration disabled Event Settings Display notification for all events except Login and Firmware Update events Those events have a Do nothing action assigned Time Date Settings Simple Network Time Protocol Server and Client enabled SNTP Server ntp1 epygi com Polling interval 6 Mail Settings System Mail Settings disabled SSL disabled Enable SMTP A...

Page 147: ...tensions 1001 2000 0 08 Allow other users to Barge In to this extension disabled Extension Settings SIP For extensions 1001 2000 Registration username same as extension number Registration password empty SIP server emty SIP Server port 5060 SIP Server Registration disabled Extension Settings SIP Advanced Authentication User Name undefined Send Keep alive Messages to Proxy disabled RTP Priority Lev...

Page 148: ...ault Percentage of System Memory 0 08 Receptionist Management No entries Extension Directory No entries Authorized Phones Database No entries ACD Management Undefined Conference Management and Mail Default Settings Feature is disabled by default Call Statistics Enable Call Reporting enabled 100 entries for all type of calls Percentage of Total Memory used for Archive 0 Enable Call Statistics Archi...

Page 149: ...ording Gain 0 Playback Gain 0 SIP Tunnel Settings Enable Tunnels to Slave Devices disabled Tunnels to Slave Devices no entries Enable Tunnels to Master Devices disabled Tunnels to Master Devices no entries Call Routing Route all incoming SIP calls to Call Routing disabled Local Routing table 3 entries defined for a call to the default Auto Attendant 00 for calls to PBX SIP Local AAA Table Authenti...

Page 150: ...ormation message disabled Send date time information message enabled Send beep at the end of message enabled Silent VM recording disabled Send new voice messages via e mail disabled Voice Mail Send notification with attachment Remove Voice Mail On Send disabled Fax Send notification with attachment Remove Fax On Send disabled Send new voice message notifications via SMS disabled Send new voice mes...

Page 151: ...t Activation Signal Ring Only if Requested Basic Services General No answer timeout 20 sec Call Waiting Service enabled Autoredial Interval 10 sec Autoredial Period 15 min Basic Services Hold Music Send Hold Music to remote IP party enabled Hold Music Own Music Music file default Basic Services Do Not Disturb Disabled Timeout 30 min Send Message to Caller enabled ...

Page 152: ... link on the Conferences Management page or by logging as a moderator on the QX1000 login page After logging in as a moderator the page Conference Progress is displayed Here you may see the active conferences and the participants From this page you may also access the settings of the conference to operate and perform actions that are available only to the moderator of each conference Conference Me...

Page 153: ...to manage the active conference Activate available for an inactive conference only and used to activate the conference Terminate available for an active conference only and used to terminate the active conference Lock available for an active conference only and used to lock the conference When a conference is locked no users can connect to it Unlock available for an active conference only and used...

Page 154: ...atically will be dialed by the system when the participant is configured to be a Dial Out see below or when a corresponding Conference Code is used see Conference Codes The participant s SIP address should be a combination of username hostaddress port where hostaddress can be an IP address for example 192 168 90 10 or a host name e g sip epygi com The port number is optional for the SIP address If...

Page 155: ...ayed and deleted from this page The Recording free space field displays the free space allocated for the corresponding conference The New recordings field displays the number of new recorded conferences in the recording box All new recordings are marked in bold The All recordings field displays the number of all recorded conferences in the recording box including new and played recordings The Chec...

Page 156: ...unlimited conference duration With the Play Hold Music Until Moderator is Connected checkbox selected participants connected to the conference will listen to the hold music unless moderator will join the conference Automatic Speaker Detection checkbox enables the automatic detection of the loudest participant in the conference the current speaker and switching the video on all of the video confere...

Page 157: ... the only participant connected to conference then it will stay active Play notification before Conference close When the Max Duration M of the conference is reached see Instant Conferencing Settings the system will close the conference and M minutes before closing the conference the system will play the warning message to all participants Recording Settings The settings on this page are addressed...

Page 158: ...cates the file name used to upload a new hold music file The uploaded file needs to be in PCMU wave format otherwise the system will prevent uploading it and the Invalid audio file or format is not supported warning message will appear The system also prevents uploading if there is not enough memory available for the corresponding conference and the You do not have enough space warning message wil...

Page 159: ...be dialed by the system when the participant is configured to be a Dial Out see below or when a corresponding Conference Code is used see Conference Codes The participant s SIP address should be a combination of username hostaddress port where hostaddress can be an IP address for example 192 168 90 10 or a host name e g sip epygi com The port number is optional for the SIP address If no port is sp...

Page 160: ...ects the conference he will automatically appear in the Conference Progress table and remain there unless disconnected from the conference The page consists of the following components Selecting the New Participant Allowed to Join checkbox will allow new users to connect the conference by simply dialing in no previous registration in Participants table is needed If this checkbox is selected the fo...

Page 161: ...oin the video conference Selecting the Participant Indication checkbox will enable a beep indication during the active conference when a handset added user joins or leaves the conference The Allow Duplicated Participation checkbox selection allows several instances of callers with the same handset added number caller address to join the corresponding conference at the same time This option may be ...

Page 162: ... checkbox selection allows participants to dial in to the conference before conference activation During this period participants will be able to communicate with each other However this does not mean that the conference is activated the participants will be dialed out if any and the recording will start if configured only after the configured scheduled time comes Fig II 18 Schedule Add Entry page...

Page 163: ...you may not transfer the Licensed Materials to a third party 6 Protection And Security Except as permitted under Section 5 of this Agreement you agree not to deliver or otherwise make available the Licensed Materials or any part thereof to any person other than the Licensor or its employees without the prior written consent of the Licensor You agree to use your best efforts and take all reasonable...

Page 164: ...nt is found to be illegal or unenforceable this Agreement shall not be rendered inoperative but the remaining provisions shall continue in full force and effect 12 No Waiver Failure by either you or the Licensor to enforce any of the provisions of this Agreement or any rights with respect hereto shall in no way be considered to be a waiver of such provisions or rights or to in any way affect the v...

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