QX1000 Manual II: Administrator's Guide
Administrator’s Menus
QX1000; (SW Version 5.3.x)
48
When the
Fallback To Local Extension When Not Registered
checkbox is selected, incoming calls towards the corresponding
extension on the QX1000 will be forwarded to the remote SIP
phone only if it is registered. Otherwise, when the remote SIP
phone is unregistered, incoming calls will be routed to the line
extension it is attached to. When this checkbox is not selected,
all incoming calls will be routed to the remote SIP phone only if it
is registered. Otherwise, if the remote SIP phone is
unregistered, calls will be forwarded to the extension’s voice
mailbox.
The
Symmetric RTP
checkbox should be selected when the
remote extension is located behind the symmetrical NAT.
Fig. II-81: Extensions Management - Edit Entry – Remote Settings page
The
Show Hot Desking Settings
and
Hide Hot Desking Settings
links are correspondingly used to show or hide the Hot Desking settings on this
page.
The
Enable Hot Desking Capability
checkbox is used to enable the
feature on the corresponding remote extension.
The
Hot Desking Automatic Logout
section is used to configure Hot Desking functionality expiration on the corresponding extension. This may be
useful when someone who logged in to the public phone with this extension forgot to log out after using it. With this option enabled, once the
expiration time arrives, the extension will automatically log out from the public phone.
The following options are available:
•
Never
– the extension will never expire and will remain logged in to the public phone.
•
After the defined period of time
– requires the period after which the extension will automatically log out from the public phone.
•
At the certain moment
– requires the moment (hour and minute) when the extension will automatically log out from the public phone.
5.
Call Queue Settings
This group is used to configure the
Call Queue
service that allows multiple incoming calls to be kept in the queue when being on the line and
enables the calls to be answered in the order they have been received. This feature can be also used within
for more details).
The
Enable
checkbox activates the Call Queue functionality on
the extension.
The
Call Queue Size
text field requires the length of the call
queue. This is the maximum number of calls that will be
accepted into the queue and kept on hold while the extension
user is on a call. If a maximum number of calls are already held
in the call queue, the next incoming call will be routed to the
extension’s Voice Mail, if enabled, or will be disconnected.
Please Note:
By configuring Call Queue size, Call Forwarding if
Busy and Voice Mail telephony services will not take effect on
the corresponding extension until the call queue is not filled.
These telephony services will affect only the calls out of the call
queue.
The
Max Call Queue Appearance
text field requires the
maximum number of active calls on the line. For example, if 1 is
configured in this field and the extension is in use, the next
incoming call will go to the call queue. If 2 is configured in this
field and extension is in use, the next incoming call alert will be
heard in the background (if Call Waiting service is enabled on
the corresponding extension) and the extension will hold the first
call to answer the second one or they can be joined for a call
conference. However, the next incoming call will again go to the
call queue.
Fig. II-82: Extensions Management - Edit Entry – Call Queue Settings page
