QX5
QXFXO4/QXISDN4/QXE1T1/QXFXS24; (SW Version 6.0.x)
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QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide
Call Back Services
With
Call Back
service, callers can save a call charge when calling to and through QX. QX provides the possibility of creating a list of those trusted callers
that are allowed to make free of charge calls to QX's Auto Attendant or through its Call Relay menu to the third party SIP or PSTN destination. Two types of
Call Back services are available on the QX:
Pre-configured Call Back
and
Remote Call Back Configuration
.
Pre-Configured Call Back
For
Pre-configured Call Back
, a list of trusted callers must be configured in the QX's Authorized Phones Database using Web Management. The Call Back
service should be enabled and a valid callback destination should be specified for each caller.
To use
Pre-configured Call Back
, the caller registered in the Authorized Phones Database should simply call to the QX’s Auto Attendant through SIP or
PSTN, let the call to ring twice and then hang up. Call Back will be instantly activated, and QX will call back to the defined Call Back destination. By
answering the incoming call caller will be connected to the Auto Attendant menu.
Please Note:
Depending on the call back destination, make sure that there is at least one PSTN line (FXO, E1T1 or ISDN) routed to the Auto Attendant
or
page) or Auto Attendant has a proper SIP registration (see
Remote Call Back
The
Remote Call Back Configuration
service is used by authorized callers to configure or reconfigure existing call back configuration on the QX. Remote
Call Back Configuration is divided into two modes accessible from the QX's Auto Attendant:
Permanent Call Back
and
Non-Permanent Call Back
.
Please Note:
Remote Call Back Configuration services are only available when the
Automatically Enter Call Relay Menu
checkbox is disabled in
Authorized Phones Database for the trusted user.
Permanent Call Back
service allows callers registered in the Authorized Phones Database to create a new trusted caller with Call Back enabled. They can
also modify the Call Back destination of existing callers in the Authorized Phones Database. By calling QX's Auto Attendant and entering the Auto
Attendant menu, the caller can use the
code to create a new trusted caller as well as to modify the Call Back destination for the already registered
callers in the Authorized Phones Database.
By entering
Permanent Call Back
reconfiguration menu, system asks caller to login by dialing the number and an appropriate password for the QX's
extension that is used as login extension in the Call Back settings. After passing the login, callers should follow the voice instructions for configuring a new
entry or reconfiguring existing entries in Authorized Phone database.
When system accepts the inserted settings, the corresponding entry will be logged to the Authorized Phones Database. The caller will then be
disconnected from the QX's Auto Attendant and the defined Call Back destination will receive a call from the QX within the next 45 seconds. Answering the
incoming call, the caller will be reconnected to the QX's Auto Attendant.
Please Note:
The detected caller number must correspond to the one applied by the caller. In case of PSTN call back at least one PSTN line must be
available on the QX. There must be network connectivity and the destination must be reachable.
Non-Permanent Call Back
configuration service allows trusted caller to organize one-time Call Back to the defined destination. In this situation, no entry
will be logged to the Authorized Phones Database. By calling QX's Auto Attendant and entering the Auto Attendant menu, the caller can use
menu
(see
Call Codes Available in Auto Attendant
) to modify the Call Back destination for already registered callers in the Authorized Phones Database.
The system will ask to login by dialing the number and an appropriate password for the QX's extension that is used as login extension in the Call Back
settings. After login, caller should follow the voice instructions for reconfiguring the existing entry in Authorized Phone database. The caller will then be
disconnected from the QX's Auto Attendant and the defined Call Back destination will receive a call from the QX within the next 45 seconds. Answering the
incoming call, the caller will be reconnected to the QX's Auto Attendant.
Please Note:
For both
Permanent Call Back
and
Non-Permanent Call Back
, the detected caller number must correspond to the one configured for
trusted caller. In case of PSTN call back at least one PSTN line must be available on the QX. There must be network connectivity and the destination must
be reachable.
