QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide
Administrator’s Menus
QuadroM 32x/8L/26x/12Li/26xi; (SW Version 5.2.x)
75
The
Login Extension
drop down list provides all existing extensions on the Quadro. When calling the Quadro Auto Attendant, a trusted user will
automatically be logged in as the selected extension, i.e., the extension number and its password will be automatically submitted by the Quadro
system. The trusted user will directly access the Quadro Auto Attendant services. The SIP settings of the login extension will be used when making
IP calls.
The
Automatically Enter Call Relay Menu
checkbox enables direct access for the trusted user to the Quadro Auto Attendant Call Relay menu. If
the checkbox is not selected, a trusted caller will be directed to the Auto Attendant's main menu, but will still be able to reach Remote Access (Voice
Mailbox of the specified extension) and Call Relay services (see Feature Codes) with no authentication.
Please Note:
Login Extension
drop down list and
Automatically Enter Call Relay Menu
checkbox have no sense for Auto Attendant with custom
scenario configured (see
Attendant Extension
Settings).
The
Description
text field allows entering an optional comment.
Callback Settings
The
Enable Callback
checkbox selection gives the possibility for a specified trusted caller to use the Instant Call Back service (see chapter
Call
Back Services
).
The
Callback
Call Type
drop down list includes possible callback call types (PBX, PSTN, SIP and Auto).
The
Callback Destination
text field requires the destination number where Quadro should instantly call back to. The value inserted in this field is
dependent on the selected callback call type: for
PBX
, 2-digit extension is required, for
SIP
, the SIP address is requires and for
PSTN
, a PSTN
number is required.
Auto
is used for undefined call types: destination (independent on whether it is a PBX number, SIP address or PSTN number)
will be reached through
Call Routing
table. If this field is left empty, the callers address will be implied as a callback destination.
The
Callback Response Delay
text field requires the delay (in seconds) after which the call back will be performed.
To Add an Authorized phone to the database
1.
Enter the desired
Auto Attendant Settings
page.
2.
Select
Edit Authorized Phones Database
to enter the
Authorized Phones Database
page.
3.
Press
the
Add
button on the
Authorized Phones Database
page. The
Add Entry
page will appear in the browser window.
4.
Choose the call type and enter a caller address in the corresponding text field.
5.
Select
a
Login Extension
and the
Automatically Enter Call Relay Menu
checkbox (if required).
6.
Enable
Call Back
service if required and define a
Call Back Destination
in the same named field.
7.
Fill in an optional
Description
in the appropriate field, if required.
8.
Press
Save
to submit the settings.
To Delete an Authorized phone from the database
1.
Enter the desired
Auto Attendant Settings
page.
2.
Select
Edit Authorized Phones Database
to enter the
Authorized Phones Database
page.
3.
To remove an authorized phone(s), select one or more checkboxes of the corresponding records that should be deleted from the
Authorized
Phones Database
table. Press
Select all
if all records should be deleted.
4.
Press
the
Delete
button on the
Authorized Phones Database
page.
5.
Confirm the deletion by clicking on
Yes
or cancel the action by clicking on
No
.
Call Back Services
With
Call Back
service, callers can save a call charge when calling to and through Quadro. Quadro provides the possibility of creating a list of those
trusted callers that are allowed to make free of charge calls to Quadro's Auto Attendant or through its Call Relay menu to the third party SIP or PSTN
destination. Two types of Call Back services are available on the Quadro:
Pre-configured Call Back
and
Remote Call Back Configuration
.
Pre-Configured Call Back
For
Pre-configured Call Back
, a list of trusted callers must be configured in the Quadro's Authorized Phones Database using Web Management.
The Call Back service should be enabled and a valid callback destination should be specified for each caller.
To use
Pre-configured Call Back
, the caller registered in the Authorized Phones Database should simply call to the Quadro’s Auto Attendant
through SIP or PSTN, let the call to ring twice and then hang up. Call Back will be instantly activated, and Quadro will call back to the defined Call
Back destination. By answering the incoming call caller will be connected to the Auto Attendant menu.
Please Note:
Depending on the call back destination, make sure that there is at least one PSTN line routed to the Auto Attendant (from the
FXO
Settings
page) or Auto Attendant has a proper SIP registration (see
Attendant Extension Settings).
Remote Call Back
The
Remote Call Back Configuration
service is used by authorized callers to configure or reconfigure existing call back configuration on the
Quadro. Remote Call Back Configuration is divided into two modes accessible from the Quadro's Auto Attendant:
Permanent Call Back
and
Non-
Permanent Call Back
.
Please Note:
Remote Call Back Configuration services are only available when the
Automatically Enter Call Relay Menu
checkbox is disabled in
Authorized Phones Database for the trusted user.
