QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide
Administrator’s Menus
QuadroM 32x/8L/26x/12Li/26xi; (SW Version 5.2.x)
70
Date & Time
– is the call recording start date and time.
Message
– indicates call recording duration (in minutes/seconds) and a speaker sign used to play (using any available media player supported by
your Operation System) the recording or to download the audio file to the PC.
The column headings of the voice mail tables are created as a link. By clicking on the column heading the table will be sorted by the selected
column. Upon sorting (ascending, descending) arrows will be displayed next to the column heading. Each row in the Voice Mailbox tables can be
selected by a checkbox for editing, deleting or marking.
Delete
removes the selected recording(s).
Select All
checks all existing entries in the table.
Inverse Selection
inverses the current selection (if no entries are selected, clicking on inverse selection will check all entries).
To Play a Call Recording
1.
Click on the speaker icon of the corresponding recorded call.
2.
Depending on you browser’s settings the .wav file will be played directly or an application will ask you to save the .wav file on the local PC. In
the second option, please specify the path and run the media file from the specified location to play it.
To Delete a Call Recording
1.
Select the checkbox of the corresponding record(s) in the
Recording Box
table that should to be deleted. Click on
Select all
if all records
should to be deleted.
2.
Select
the
Delete
button.
3.
Confirm the deletion with
Yes
. The selected recordings will be deleted. To abort the deletion and keep the recordings in the inbox, select
No
.
Receptionist Management
The receptionist feature on the Quadro offers a variety of services to manipulate with multiple calls, to keep the calls in the queue with the
perspective to be answered by the receptionist and finally to be forwarded to the corresponding destination, if needed.
The following services are available to the receptionist:
•
Call Queue
•
Extension Status
•
Call Interception
•
Voicemail Transfer
•
Multi-Company Receptionist
Call Queue
This feature allows keeping multiple incoming calls in the queue when being on the line and to answer calls in the order they have been received.
The usage of this service is not limited to receptionist only and can also be used by the extension user, if configured correspondingly.
The configuration of the Call Queue feature is done from the
Extensions Management
– Edit Entry page where the length of the call queue and the
call queue appearance is defined. When the Call Queue service is enabled, the second arriving call to the receptionist/extension user will be either
set into the queue (if call queue appearance is 1) or will be ringing in the background of the active call (if call waiting is enabled for the user and the
call queue appearance value is greater than 1). If the call ringing in the background isn’t answered, it will be transferred to the user’s voice mailbox
or, if no answer forwarding is enabled, it will be forwarded to the corresponding destination.
If the call is set into the queue, the caller will hear a message asking them to wait until the call will be answered. Once the receptionist or extension
user terminates the call, the next call in the queue will ring to the user.
For regular FXS users, indication about the callers in the queue is through the Call Waiting service (see Manual III-Extension Users Guide). When a
new caller arrives to the call queue, the phone display (if available) of the phone connected to the FXS will display the total number of callers in the
queue along with the name/phone number of the last caller.
Extension Status
Quadro provides the possibility of controlling and determining the actual state of the managers phones’ through the receptionist’s IP phone
(configuration of the IP phone is done automatically by Quadro through the Receptionist Phone Configuration Wizard). A programmable key on the
receptionist’s IP phone that is assigned to the corresponding manager will blink when an incoming call to the manager’s phone is currently ringing.
The key lamp will be ON when manager is on a call and will be OFF if the manager’s phone is in the idle state. The extension status can be watched
(viewed) by the receptionist to determine the availability of managers for incoming call transfers to them.
Call Interception
To use Call Interception service, the managers’ phones watch option should be enabled and each manager should have a programmable key
assigned on the receptionist’s IP phone. This is performed automatically by Quadro through the Receptionist Phone Configuration Wizard.
When an incoming call addressed to the certain manager comes in, the receptionist can see the corresponding programmable key blinking and the
caller’s ID on the phone’s display. The receptionist is able to intercept the incoming call by pressing the blinking key. The caller will then be
connected to the receptionist. If the receptionist does not answer the call addressed to the manager, and if the manager does not answer it either,
the call will be directed to the manager’s voice mailbox if it is enabled. If the manager’s voice mailbox is not enabled, the call will be disconnected.
