Password problems
Software problems
Printer or scanner problems
Option card problems
Memory module problems
External cache problems
Controller problems.
If the suggestions here do not solve the problem, contact your
Authorized EPSON Servicer or the EPSON Connection for help;
see “Where to Get Help” in the Introduction of this manual for
instructions.
Identifying Your System
When you request technical assistance, be ready to provide the
serial number and “A” code or model number of your computer,
its system BIOS version number, its configuration (including the
type of disk drives, monitor, and option cards), and the names
and version numbers of any software programs you are using.
Use these guidelines to locate information about your system.
Serial number:
Look on the back or side panel of
the computer to find the serial
number; also note the number
beginning with A (the “A” code).
6-2 Troubleshooting
