Problem: Position Error displayed on LCD front console.
Solution:
If you receive a Position Error on your display, the engraver is
informing you that it has lost it’s correct positioning. Power off engraver and
verify there is nothing obstructing the travel of the carriage both left to right
and front to back. With the engraver shut off move the carriage with your hand
in all directions. The carriage should travel quite freely. With the engraver on
the carriage should resist you trying to move it. It will still move if you force it
(please don’t) but it will resist. Notify Technical Support if you are in need of
assistance.
Problem: Extreme right side of graphic is missing.
Solution:
Check the printer driver by going into “Printer Setup”.
Make sure you have the Epilog Radius print driver selected.
Problem: Table is not at proper level with the carriage. Symptoms of this
problem is engraving starts out nice then slowly decreases either
on the right or on the bottom.
Solution:
Put on your focus gauge and manually focus the table to where the table just
touches the gauge. Shut off the machine and with your hand move the carriage to
each of the four corners with the focus gauge still installed. It should just touch
the table in the four corners as it did in the starting position (upper left corner). If
there is a variance the table will need to be readjusted. Contact Epilog for the
correct procedure.
Problem: Engraver stops in the middle of a job.
Solution:
The printing job from the computer was interrupted. This is normally only seen
in computer systems with an additional printer connected to the computer.
Switching from the engraver to the printer must not be done until the entire job
has been transferred.
Problem: When the ONLINE button is pushed and the engraver starts engraving immediately.
Solution:
-There is an incomplete print job waiting in the computer. Click on START,
settings, printers and then double click on the last driver you printed through and
look to see if there is a job printing. If so, delete it or cancel printing by using the
pull down menus.
Problem: Computer errors or print error messages on your computer screen.
Solution:
1)
Symptoms of this are; the computer possibly displaying “ problem printing to
LPT1”.
(A)
If this is the case verify the engraver is “ONLINE” (press the online key).
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