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15. Troubleshooting
SteamRock steam generator shows various operation conditions and malfunctions through the
corresponding messages or symbols on the control unit display. By multi-cabin control the
malfunction in on the cabins will be shown the the
!
symbol. Go to the cabin overview to see
which cabin has the malfunction (cabin images will be shown with such fault indication), select
the concerned cabin to open its interface and get details of the malfunction.
Possible faults and troubleshooting
Fault
:
Overheating limiter fuse releases repeatedly.
Reason:
Water level too low, overheating limiter fuse mounted incorrectly. Water
supply issues (filter blocked, too low pressure).
Solution
: Check the limiter fuse for correct position. Inspect water tank for limes-
cale and clean if necessary. Check water supply line.
Reason:
Water foaming through contamination by oils, plasticiser and similar sub-
stances. Incorrect water level detection which leads to overheating.
Solution
: Check water supply for possible contamination sources (e.g. PVC tubes
and pipes). Check the essence dosing injection connection - make sure essences
may not get into the tank. Clean the tank thoroughly if contaminated with oils.
Fault
:
Drain fault
Reason:
drain blocked with scale chunks and deposits. Drain discharge line con-
nection incorrect (smaller diameter, sharp bends).
Solution
: Open water tank and clean the drain. Make sure the drain tube and
the drain valve are clear of any scale pieces. Alternatively dismount the actuator,
manually open the ball valve and clean the drain from below. Then close the valve
and mount the actuator back. Make sure the drain discharge line connected to
the generator has at least the same diameter and has no sharp angles.
Use the optionally available filtering grill in the water tank to keep the drain clear.
Reason:
Actuator or ball valve faulty
Solution
: Contact EOS customer service for assistance.
Fault
:
Water filling fault
Reason:
Water supply blocked.
Solution
: Check water supply. Check if the filter mesh at the water supply connec-
tor is blocked, clean if necessary.
Reason:
Water filling valve is blocked or faulty.
Solution
: Clean the valve (e.g. pressurized air) and make sure it is operational.
Fault
:
No decaler liquid (Display error message)
Reason:
Descaler level low. Connection cable to level probe interrupted.
Solution
: Refill descaler (cleaner). Check the level probe and cable connections.
Fault
:
Thermo-fuse triggered (Display error message)
