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Appendix A
FAQ
Q1. Why can’t I find the HDD?
a.
Please check the power and SATA data cables of the HDD to make sure they are well connected.
b.
For some NVRs with the 1U or small 1U case, the power of the adapter may be not enough for operating them. Please use the power adaptor supplied
along with the NVR.
c.
Please make sure the HDDs are compatible with the NVR. See Appendix C Compatible Device List for details.
d.
The HDD could have gone bad. Change a new one.
Q2. Why are there no images output in some or all of the camera windows?
a.
Please make sure the resolutions of the cameras are supported by the NVR.
b.
Please make sure the network cables of the IP camera and NVR are both connected properly and the network parameters are set correctly.
c.
Please make sure the network and the switch both work normally.
Q3. The screen has no output after booting the NVR normally.
a.
Please make sure the screen, HDMI or VGA cables are good and well connected.
b.
Please make sure the screen supports the resolution of 1920*1080 or 3840*2160 (4K*2K). The NVR cannot self adapt to the screen of which the
resolution is lower than 1920*1080, and then the screen will remind you that the screen resolution is not supported by the NVR or just have no display.
Please change a screen at 1920*1080 or 3840*2160 resolution before booting the NVR.
Q4. The passwords are forgotten.
a.
The password of the super administrator
admin
can be reset through “Edit Security Question” function.
Click “Edit Security Question” button in the login window and then enter the corresponding answer of the selected question in the popup window, the
password of
admin
will be reset to
123456
by default. If you forget the answer of the question, this way will be invalid, please contact your dealer for help.
b.
The passwords of other users can be reset by the super administrator
admin
, please refer to 10.1.2 Edit User for details.
Q5. The NVR cannot add up to 16/32/64 IP cameras?
The 16 CH NVRs support a maximum of 120Mbps bandwidth input; 32 CH NVRs support a maximum of 256Mbps bandwidth input; 64 CH NVRs support
a maximum of 320Mbps bandwidth input (please take the real device for standard).
Refer to the above picture. The remaining bandwidth should be larger than the bandwidth of the IP camera you want to add, or you would fail to add the
IP camera. You should lower the added cameras’ bitrate to release the bandwidth. It is recommended to add cameras by “Quickly Add” for batch adding.
Q6. The system cannot record, why?
a.
Make sure the HDD was formatted prior to use.
b.
The record schedule has not been set in manual record mode. Please refer to 7.3.2 Record Schedule Configuration for details.
c.
Maybe HDD is full and thus the NVR is not able to record. Check HDD information from Disk Management and if required, please enable the recycle
function (please see 7.1.2 Advanced Configuration for details).
d.
There is no disk but cameras in the disk group, so please add at least one disk to the group. Refer to 7.5.1 Storage Mode Configuration for details.
e.
The HDD could have gone bad. Please change another one.
Q7. Fail to access the NVR remotely through IE.
a.
Please make sure the IE version is IE8 or above.
b.
Please check whether the PC has enabled the firewall or installed the antivirus software. Please try to access the NVR again after you disable the firewall
and stop the antivirus software.
c.
Allow & block list may have been set in Account and Authority setting. The PC of which the IP address is in the block list or out of the allow list cannot
access the NVR remotely.
Summary of Contents for 46241.F16H
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